Rescue and Recovery Password not Accepted

There is a previous message with the same title but, it is marked solved. The solution does not work for my machine.
My ThinkPad T2300 (0768 -2UU) has crashed.
When I press F11, the ThinkVantage Rescue and Recovery 3 screen appears.
- I assume it is Version 3.
The Rescue and Recovery Workspace Logon window then appears. It has  the following fields.
- User Name: AutoFilled with my main ID (Jim).
- Windows Password: blank
- DOMAIN: Autofilled with Lenovo-xxxxxxxx
- Check box: "I forgot my Windows Password" It is grayed out!
When I put in my Windows Password, I get the following message. "Authentication failed. Please try again."
If I change to another id: Administrator, John etc. I get the following message. "The user has not been enrolled with the Client Security Solution. Only enrolled users may log on or recover their password/passphrase."
When I boot the machine, the best I can do is to get into DOS.   I have no passwords set in Bios. I have tried to remove the password with the following command  (C:\Program Files\Lenovo\Rescue and Recovery\pe_masterpw_app.exe -remove) .   I have scanned my machine and cannot find "app.exe".
How can I fix this problem?

Hi,
based on the informations, that you provided, this looks, like if the RnR partition was configured as secure for your CSS application.
So here are the steps, on how to get rid of the password request:
- start into OS
- open CSS
- go to Advanced-> Manager security policies
- in this new window you will see on the left side the option "Log on to Rescue and Recovery". Please select it and on the right site you can choose the correct option, that you want to user. Or just dissable it.
Your situation is, that you, or someone have protected the RnR partition with the CSS security policy. The command, that you noticed, that is not for this purpose, because there are multiple ways on how to set a password into RnR partition:
1) useind RnR => this is the option, where the command "pe_masterpw_app.exe -remove" would help
2) using BIOS => this was only by older systems
3) using CSS => this is the situaiton, that you see. The main hint is the domain field, which can be only comming from CSS
Let me know, if this helps.
Cheers

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If it is the Rescue and Recovery password, you can format the hdd and reinstall a new Rescue and Recovery partition using those disks that you bought.
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Win 7 does come with it's RE environment. On my pc I can:
(1) boot into windows 7 (default)
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All 3 have Bootable software on my C drive, and entries in the BCD (boot control data). Could you document what your pc/laptop was shipped with from Lenovo. An original windows vista or windows 7? A shipped Lenovo, with win 7,should have a Z partition and a X partition. One has the RNR standalone, the other has the Factory install data to reset back to OBE, out of the box experience.
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Check under the status line, HEALTHY(Active,primary partition). Did you try the Diskpart command?.
You do not need to worry about SYSPREP. It is mainly an Administrator tool for deploying system images.
By the button, do you mean the Thinkvantage blue button? This just tells the BIOS to boot into the RNR standalone environment. My original system was a Vista. Thus I have no experience verifying the X and Z drives. This info is just from reading other posts.
===
As a side note, Does your win 7 support Bitlocker? Can you view the contents of YOUR D drive?

Boot into Rescue and Recovery but not Windows

Everytime my pc is powered on or restarted, it boots into Rescue and Recovery, but not Windows.
What can I do?

Hi,
first I would like to explain one thing, so that we are on the same page with the RnR partition.
Vista and XP are using different RnR partitions and the location of these aprtitions is placed on the HDD is different way, so that it can be used in conjuction with your Operating system.
So in the time, where you have used the XP and OS, the RnR partition was placed in the partition table on the end/back. DIrectly after you upgraded to the Vista and did not made any changes to the RnR partition, than it is still on the end/back, which is not the corect way. Becase the Vista should use the RnR partition, that should be placed on the begind/start/in the front of all the other partitions.
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bmgr32.exe /phil
==> this will bring you all the command line options and you can use it based on this.
NOTE:
Plase note, that once you captured some backups using the XP version of RnR , or a different version of RnR, then it's not possible to restor the backups using a different version.
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I have only used two passwords on this computer, and neither works.
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FYI, the initial issue: the computer works fine when running, however it has a problem starting. To get the computer to start, I have to remove the battery, unplug it, ptu the battery back in, hit the start button, and once it starts, I plug it back in. Quite a process, but it seems to work.

HI,
have you checked the BIOS option, if you can see such option in there?
If you once configred the PDA with a password, then go into Windows and run following command:
C:\Program Files\Lenovo\Rescue and Recovery\pe_masterpw_app.exe -remove
This should remove this password. In case it's the password, that I'm thinking of.
Let me know, if this will work for you.
Cheers

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Hi, I finally decided to restore to factory seetings (F11).
Rescue & Recovery 3 ask me either for my hardware password or my windows.
No password are working, even the "I lost my password" procedure isn't working.
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Solved!
Go to Solution.

HI,
have you checked the BIOS option, if you can see such option in there?
If you once configred the PDA with a password, then go into Windows and run following command:
C:\Program Files\Lenovo\Rescue and Recovery\pe_masterpw_app.exe -remove
This should remove this password. In case it's the password, that I'm thinking of.
Let me know, if this will work for you.
Cheers

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Hello guys,
I seem to be having a problem with my t43.
I am trying to reset the laptop to factory setting but when i press the blue button,
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As i can remember there is no password set for this.
I tried removing the bios battery but it still promps for the password..
it does not allow me to go to the rescue and recovery..
Please help..
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oceanfatboy, welcome to the forum,
Some versions of R&R, when launched in windows, would ask if you want to set a password or protect the backups with your windows password. As you don't mention having tried your windows log-in password, if you have / had one, have you tried using it or, if set up, the default admin account password?
Also what about the good old enter key i.e. no password, or trying "admin"?
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Rescue and Recovery will not open

I wanted to back up my system to an external hard drive after finding out that it hasn't been backed up in over 200 days even though when prompted periodically , I select the option to "back up now." However, it seems that neved did back up. When I tried to run Rescue and Recovery (4.21) from Start - All Programs - ThinkVantage - Rescue and Recovery, nothing happenend. I restarted my computer and this message came up when it rebooted :
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I just wanted to reset my Thinkpad R52 (1846-CG) back to factory settings and therefore attempted to enter the RnR partion. After I selected the appropriate option in the boot menu, I got the following error:
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Can anyone please help me on fixing this?
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Hi,
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Let me know, how it went.
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Cheers

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Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Molly Blank wrote:
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