Rescue and Recovery tool - problem with recovering files stored on USB memory stick

I recently had to use the Lenovo Care Rescue and Recovery tool to restore my 300 N200 to a previously backed up state.
As part of the Rescue and Recovery I selected the option to save user data in My Documents to a USB memory stick before restoring to the backup. This seemed to be successful (tool confirmed that 300MB of files were saved). But when I wanted to restore the files from the USB memory stick back to the laptop none of the folders/files is visible.
I checked the memory status of the USB memory stick and this confirms that 300MB space is taken up - but no files visible!!!
Can anyone help??

ttt

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    Hi Kukokuko,
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    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

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    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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    Hello , and ARGH !
    I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
    If anybody could help this would really be appreciated .
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    nofeet3
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    ANY HELP WOULD BE HIGHLY APPRECIATED !!
    Thanks so much in advance for any help anybody can give , and best regards ,
    Carl .

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  • Ideas to improve the Rescue and Recovery System

    Hi,
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    On the System there are 5 Partitions
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    2. Windows Bootstrap
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    Ich checked out the Rescue and Recovery system and was sad that I isn't possible to recover the boot sector of the bootstrap partition. The only way to rescue my system was to reinstall windows at all!
    Thats a bad solution, because you can recover the boot sector with every OEM-DVD of Windows Vista, but this DVD is not available for a ThinkPad user.
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    Over and above that I'm really happy with my ThinkPad.
    Thanks for reading.

    Greetings,
    This isn't so much a reply to Cobelius, or a solution, but a commiseration of sorts.  Or at least an "I hear ya, buddy, I wish they'd improve some things about Rescue and Recovery, too."
    I notice that no one else has replied to this thread.  I hope at least that someone will read these posts, and pass 'em on to the appropriate developers.
    Here's my story:
    I am, overall, extremely happy with my brand, spanking new T500.  So far, I'm only running a single OS, Vista Business 64.
    However, I did make the following 'tweaks' to my setup, which brings out the flaws in the Rescue and Recovery software:
    1) I used Truecrypt 6.1a to encrypt my system partition (leaving the original rescue partition intact)
    (Side Note:  Where my original drive C came with tons of empty space, I used DISKPART to shrink it a bit an created another primary partition as drive D.  Hey, why the heck not?  Originally, I wanted TrueCrypt to encrypt the entire drive, but this failed.  Truecrypt said this was due to a hardware failure, but 20 hours of my life wasted scanning the drive with HDD Regenerator 1.51 revealed no bad sectors.  So now Drive D is encrypted as an ordinary TrueCrypt container and mounted upon login. I'm okay with this solution,  but if anyone wants to research why TrueCrypt couldn't do the whole disk, you have my thanks in advance.)
    2) I bought a Maxtor BlackArmor(tm) hardware-encrypted USB external drive to use for my backups.  I successfully used the Lenovo Rescue and Recovery tool to both create specific file backups as well as to image my entire drive C onto the BlackArmor device, once I mounted it (by running a built-in executable and supplying it with my secret password)
    3) I set a Lenovo BIOS password for unlocking the boot hard drive.
    So far, so good.  I type the BIOS drive password, then theTrueCrypt password, and Vista takes over 12 minutes to become usable and, well, that's a Microsoft issue, isn't it?
    But, here's the deal: WHAT IF I CAN'T BOOT FROM THE HARD DRIVE ANYMORE?  Well, TrueCrypt made me create a bootable rescue CD which can restore my encrypted boot sector or permanently decrypt my hard drive.  What it can also do is let me press the ESC key to boot without providing a password, which does a supposedly wonderful thing -- since it fails to boot my drive C, it takes me straight into the Lenovo Rescue And Recovery session.
    The problem is, the Lenovo boot (version 4) takes me AUTOMATICALLY into a self-repair utility which wastes another 10 minutes of my time to finally tell me --d'uh-- that my boot sector is 'corrupted'  (it isn't; it's merely ENCRYPTED by TrueCrypt.  As it should be).
    FLAW NUMBER 1:  Rescue and Recovery should provide a default menu where automatic diagnosis is a CHOICE the user can elect not to make, or abort if it has begun.
    FLAW NUMBER 2: You guys should enhance what appears to be a Vista PE environment (or BartPE, or whatever) with a few utilities, including an Explorer-like browser to examine the disk (which would snow nothing in my case, as my drives are encrypted),  and a command prompt, and the ability to launch executables.  The environment should also recognize USB drives.
    As it happens,  I used a third-party Vista PE rescue CD, Active@ Partition Recovery, to boot an environment having the utilities I needed.  Using this tool, I was able to recognize a USB key that had TrueCrypt installed in 'traveller' mode (no windows registry keys needed).  Running this app and providing my truecrypt password enabled me to unlock my Drive C, albeit by mounting it as another drive letter.  This made it possible to read and write to my disk.
     The encrypted Maxtor drive is visible, too, from this boot environment,  but it appears as a CD-ROM drive, and yields no secrets until you run an executable file on it and enter the drive's password. And that worked, too.  So I could find files to copy over to my hard drive, if I needed to.
    However, in order to RESTORE files to my drive, I'd still need to be able to run Rescue and Recovery, or at least the Recovery portion.  Which  brings me to:
    FUNDAMENTAL FLAW NUMBER 3:  You need to create a Recovery tool that can run from within an external USB drive, without requiring shared .DLLs in various subfolders or windows registry entries.  Lord knows, I certainly tried to copy  RestoreNow.exe from C:\Program Files (x86)\Lenovo\Rescue and Recovery onto my Maxtor drive, along with whatever DLLs it called for, but it was hopeless.  The damned thing just wouldn't run from the USB drive on the PE environment.
    The way I see it, then, is that there really is no way to restore my hard drive should I suffer a catastrophic failure.  Major bummer.
    FUNDAMENTAL FLAW NUMBER 4: When I got my laptop, I created a series of recovery disks using the Lenovo supplied software. Booting with the first CD, however, only proved depressing, as I had to agree that the ONLY purpose for this CD was to recover my PC to factory-shipped condition.  Which meant erasing my drive and restoring it with the contents of the other DVDs.  But I want to restore what I backed up with Rescue and Recovery!  My life SINCE the laptop shipped from the factory!   Geez, Louise, why not let me choose to do THAT, too?
    (Of course, the boot CD would need to allow me to execute the Maxtor program that unlocks my encrypted USB drive, and also let me execute TrueCrypt to unlock my hard drive.)
    I sure hope someone forwards this to a developer who'll take it seriously, after s/he stops chuckling.  You guys should just ship a usable Vista PE rescue CD with every laptop, I think.  And a recovery-only tool that doesn't need DLLs or Registry Entries to run. It would help in so many ways.
    In the meantime, I guess I'd better do all I can to ensure my laptop's hard drive doesn't die on me.
    Again, other than for this teeny problem that "don't amount to a hill o' beans in this crazy world," I'm really happy with my T500.
    Thanks for reading this, too.  And happy holidays.

  • Rescue and Recovery 4.3 for Windows 7, installation

    Hello,
    I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo.
    This week I purchased the Windows 7 64 bit Home Premium upgrade package at a local store.
    I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7 64 bit ThinkVantage software with System Update 4.
    I downloaded Rescue and Recovery 4.3 for Windows 7
    The documentation for the installation of R&R 4.3 is difficult to comprehend and I could not find a post on this board that deals with my topic.
    The recommended procedure before installing Rescue and Recovery on computers running the 64-bit version of Microsoft Windows 7 is:
    you must download and install the Microsoft Visual C++ Redistributable Package (x64) SP1.
    That was done with no problems!
    To make the Rescue and Recovery program work with Sysprepbackup in the Windows 7 operating system, you must download and install the Sysprepbackup accessory package.
    The Sysprepbackup operation changes in the Windows 7 operating system because a new version of Windows Recovery Environment (Windows RE) is built in the Windows 7 operating system. When you run the System Preparation Tool (Sysprep) and use the /generalize option, the Sysprep operation disables Windows RE by removing the Boot Configuration Data (BCD) entry to the Rescue and Recovery Pre Desktop Area (PDA). To make the Rescue and Recovery program work with Sysprepbackup in the Windows 7 operating system, you must download and install the Sysprepbackup accessory package.
    and here starts my problem installing the package!
    Instruction:
    To install the accessory package in the Windows 7 operating system and take a Sysprepbackup on a USB hard disk drive, do the following:
    Type the following commands to start the Sysprepbackup process using administrative privileges: cd "\Program Files\Lenovo\Rescue and Recovery" rrcmd sysprepbackup location=U name="sysprep backup" The "...run sysprep now..." message displays. Note: Before you take a Sysprep backup on the USB hard disk drive, make sure that there is at least one backup on your local hard disk drive.
    Go to the C:\Windows\Systme32\Sysprep directory and launch the sysprep.exe file. The System Preparation Tool window opens.
    Be sure to select Quit from the Shutdown Options drop-down list box. Click OK to save the setting. The Sysprep process begins.
    When the Sysprep process is completed, run the msi file that you downloaded using administrative privileges. Wait until the package is successfully installed.
    Restart your system. Then, it will automatically boot to the PDA to continue with the Sysprepbackup process on the USB hard disk drive. For the detailed parameters about the restore operation commands using RRCMD, refer to the Rescue and Recovery 4.3 Deployment Guide. Software versions to use with this release.
    3.At the end Install the Rescue and Recovery 4.3 package.
    Ok that should be simple to do.
    What is "Sysprepbackup" and do I need to follow the installation procedure above to be able to install and run Rescue and Recovery 4.3 for Windows 7. I dont think I need to or want to do a "Sysprepbackup on a USB hard disk drive". or may be I will when I understand what it is.
    Can I simply install the Microsoft Visual C++ Redistributable Package (x64) SP1 and  the  the Rescue and Recovery 4.3 package.
    Thank you
    Solved!
    Go to Solution.

    I installed Win 7 Pro 64 on my T400, ran TVSU and installed R&R 4.3. Fortunately, I didn't read those instructions first, or I might not have done it
    Have you tried just installing R&R? If it needs anything else, it should ask for it during the install. IIRC, it does require the VCC+ package.
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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