Rescue email and forgotten security questions

How can I change my itunes rescue email when I have forgotten the answers to my security questions?

You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103573)

Similar Messages

  • Getting rescue email and forgotten security question

    I made a japanese Apple ID quite some time ago but after of not using my security questions for some time I have already forgotten about them at the same time I dont remember having a rescue email either... Apple suggested that I call them but is there a way just to do this by email? Since technically I live in the Philippines and calling can be quite a hassle for something this light?

    There is no email support. The process for dealing with this issue is: Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions' and click 'Continue'. I haven't had occasion to follow this through and it may only lead to the phone call option, but they may give you a more local number. I don't think the fact that you created the ID in Japan is relevant or that you would be likely to be asked to call Japan.

  • HT5312 i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

    i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I forgot my rescue email and my security questions

    i forgot my rescue email and my security questions
    plz hellp meeee  plzzzzzzzzzz

    https://iforgot.apple.com. If you cannot resolve it there you will need to contact the Apple Account Security Team: http://support.apple.com/kb/HT5699

  • How do I set up the rescue email for forgotten security question answers?

    I have not been able to make purchases in the Apple Store because it asks for answers to security questions. I have forgotten those answers, therefore unable to access my account. It says to make a rescue email, but does not lead me to the right areas. What  should I do?

    Click here and request assistance.
    (78111)

  • HT5312 I don't have a rescue email and forgot security questions

    Alright, I've been pretty ****** about this for about a week. I have NEVER been asked to answer my security questions, not once since day one. I went to make an in-app purchase, when it asked me for it. Issue it, I can't remember it, mainly because Apple never asked me what they are. The second issue is, I never created a rescue email. I don't think it existed when I made my AppleID. I'm doing whatever I can do to make that purchase. One thing I will never do is, is call Apple, because I can't hear people real well on the phone. I haven't been able to find a support email either. I feel like I wasted $30 bucks. Any idea how to reset the questions?

    Click here and request assistance.
    (87196)

  • How how can I reset my rescue email and my security questions

    Help please

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96144)

  • I forgot my rescue email and my security questions what sould i do?

    Please help

    You will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    Then you aren't looking closely enough.
    https://discussions.apple.com/message/21396255#21396255
    https://discussions.apple.com/message/22492054#22492054
    https://discussions.apple.com/message/21098869#21098869
    https://discussions.apple.com/message/20648647#20648647
    Shall I go on?
    Anyways, his question was already answered, AND there are DOZENS of threads where the same question is answered previously.

  • HT5312 i forget my rescue account and my security questions how do i get around this problem?

    i forget my rescue account and my security questions how do i get around this problem?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Changing email for forgotten security questions?

    How do you change the email for your security questions if you no longer have that email address? And you do not remember your answers?

    You won't be able to change your rescue email address until you can answer your questions, if you can't remember your answers and don't have access to that email account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to update rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Deleted rescue email address and forgotten security questions

         Hi, I just recently changed my email address for my iTunes account. I tired to go onto my iPhone and I tried to buy a song, it wouldn't let me until I answered my security questions, which I forgot. I tired to send the security questions to my rescue email, but I deleted my rescue email about a year ago. I have no idea how to change my rescue email without having to type in my security questions. Does anyone know how I could change my rescue email without entering my security questions or will I need to call the apple support people? -.-

    You need to call or otherwise contact them.
    (95655)

  • HT5312 what if I cant get into my rescue email for my security questions what can I do to change the email?

    Its asking for my security questions and I dont remeber them. So it sends it to an email adress which i dont use or have anymore I dont even know it I was like 10 when I made my account how do I fix this or change the email it sends the answer to

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forget the email and my security questions what do I do now?

    Read title
    EXPLAINS ALL

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

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