Rescue email
So today i bought an iTunes gift card and i tried to buy an app and when i did it said to verify by answering two security questions, the questions they asked questions that i never answered when i made my itunes account. So when that happened i got locked out of the security question and the only way to get out of that situation is to go to my rescue email, the problem is that the rescue email is not mine, never seen it. How can i get out of this situation and how can i change my rescue email? Please help me i dont want this itunes card to go to waste. Please help ASAP
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108489)
Similar Messages
-
How can I change my primary email address to the one that I use for my rescue email address?
I no longer use the email address associated with my apple ID account and the rescue email address I used is now my primary email address for everything, since it its not allowing me to just simply change my email address since its my rescue email address i want it changing to, can it be done and how?! :S Thank you!
You will need to remove it as your rescue email : log into your account via the 'manage your apple id' button on http://appleid.apple.com, select the 'Password And Security' section on your account's screen, and answer the two security questions that show - you should then be taken to another screen where you can change or remove your rescue email address.
Then try logging out of your account and then log back in and see if you can then use it as your primary email address. -
I have no "Rescue email" contact in order to reset my security questions!! I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!!
The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
Would anyone know how I could solve this problem online??? Because each time I sign into Itunes, the same security questions reappear and reappear and reappear. In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
Many thanksYou need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
When downloading apps I am asked for my apple ID which works but I can't get past the security questions. Then when I ask to reset the questions it sends an email to a rescue email address that no longer exists. Does anybody know where I can reset this email address?
On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions. -
My rescue email is a deleted email and i have no idea what the answers are to my security questions… what do I do? How do I change the rescue email?
You will need to contact Apple support. You can use the link in the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. -
I entered the wrong email as a rescue email
When I was registering my new imac and created an apple id I didn't know what to put for my rescue email because I only currently use one email. I tried entering an old email but I think I typed it wrong because I can't get into it.
Is there a way to change a rescue email?Log into your AppleID account (click Manage My AppleID) and once logged in, go to the Alternate Email Addresses section and delete the old one, add a new one.
Matt -
HT5312 How do I use my rescue email to reset my security questions?
Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
How do I reset my security questions??Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I need help
Either change you rescue mail to something else, or delete the rescue email, and you should be able to use the email address as your primary apple ID.
-
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
I feel like I'm in an infinite loop. I have all of the information correct except my security questions -- I set them up quickly and forgot what I answered. Per the FAQs on Apple's website, I should be able to get a rescue email that allows me to reset the answers to the questions, however all I get is a rescue email to reset my password. This is my first time trying to use this account and I can't get around the security questions. Can anyone help me? I just want to download some music to my mini iPad.
Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90077) -
I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89174) -
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
-
I need to change my email to reflect my current provider, however when I try an error message comes up. It says I have to choose a different email as the one I'm trying to update to is my "rescue email." How do I fix this?
Did you change the ID in Settings>iTunes & App Stores>Apple ID? Tap the old ID and sign out and then sign in with the new one. If not running iOS 6 it will be Settings>Stores>Apple ID.
-
How can I change my rescue email or get rid of it? I need to change my email under my apple ID to the email that is my rescue email. It won't allow me to have the same email. I only have one email address and can no longer access the email address under my apple ID
Welcome to the Apple community.
Once you have created a rescue address, you cannot delete it, nor can you change it to the same address as used by your ID. There are numerous providers you can get additional email addresses from, such as Hotmail, Yahoo, Google etc etc. -
I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now. Can anyone help?
Contact iTunes customer support for assistance.
Maybe you are looking for
-
Can't find assembly System? Any idea what this is about?
I have been troubleshooting this all morning. It is a simple extension function that appears to error unable to find system.dll. This is .net 4.0 / OPA 10.3 and the error makes no sense. Can another pair of eyes look at this and try to figure out why
-
Saving a PDF file Isent myself.
I sent myself a pdf file so I could access in in the touch. However I do not see a way that I can save it so that I can view it outside of the mail program. Is it possible or just can't be done.
-
Graphical glitch when using textinput on iPad
I've got a strange problem when using textinput on the iPad. When you select a textinput the iOS keyboard will be shown so you can enter text, so far so good, but if the textinput component is located in the area where the keyboard is the screen shou
-
Dear Friends, After Periodic Posting (RERAPP) system is generated Invoice succesfully. But the Invoicet amount is not updated in customer master. I verified in customer master, but it is showing message as no line items. Please advise me where I miss
-
Hi experts, i've scenario IDOC to JDBC: the interface receive two idoc's: IDOC1: 1field1, 1field2, 1field3 IDOC2: 2field1, 2field2, 2field3 and give the data to only one table in the receiver, ie, the table is equally filled by the contents of both i