REscue Mode won't work - mi

Hello,
My wife's micro won't go past the creative screen when you start it up. When it is in rescue mode nothing will work. It was on format all night and did nothing. The screen still said formatting. I think it should be done in 6 hours. I was going to reinstall the firmware, but the computer won't recognize the player. Sounds like it's time to send it into creative. I'm hoping someone knows a way to fix it, but I kind of doubt it.

As per the FAQ post, if functions in rescude mode aren't working then the player is faulty. This is probably one of the two most common faults with the player, perhaps caused by a faulty hard dri've.

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