Rescue Recovery / No Windows password / Unrgistered user Client Security Solutions

Hello....When boosted my Lenovo 3000 V100, I got the message saying that Windows could not start because the file "windows root \ system32 \ hal.dll" was either missing or damaged, and that a copy should be reinstaled. 
I tried to access the Rescue and Recovery 3, which deployed but then asked me for my Windows password, which I don't have.  I pressed  Enter anyways and got as answer that I'm not registered with  Client Security Solutions, and that only registered users can start a session in  Rescue and Recovery  or retrieve passwords in case they had been forgotten.  What can I do?.  I bought my  laptop in Chile (spanish) and I am currently living in France.
Thanks,
Jose Luis 

SALUT "MALHEREUX"
J AI RESOLU MON SOUCI....A PEU PRES.
IL A FALLU DEMANDER LES CDs DE RESTAURATION A LENOVO.  ILS SONT ARRIVES EN SIX SEMAINES, ET APRES AVOIR REFAIRE LA DEMANDE TROIS FOIS.
ENFIN, J AI REBOOSTE L ORDI ET PERDU TOUTE LA INFORMATION ENREGISTRE DANS LE DISQUE....
BON COURAGE  

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    While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
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    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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