Reservation of MacBook pro retina
Just want to find out if it's possible to reserve a MacBook pro retina as I was told over the phone by the apple store Penrith in Sydney that I could do so after 9 pm. Please advise if it's possible if so how to do it. Thanks
This is a User to User Forum...
If you doubt the validity of the information from the Penrith Store... try another store...
See Here > http://www.apple.com/au/retail/storelist/
Similar Messages
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I'm receiving SBBOD randomly on my Macbook Pro Retina running Yosemite
For the last several weeks I've occasionally received a SBBBOD when performing various tasks on my system. Not sure what in particular might be causing it but I feel like more often than not it is when I'm using Safari. It always results in a spinning ball and the only thing I can do is move windows around but can not click anything. It requires me to force power off the system.
Most importantly, sometimes when rebooting I'll experience a flashing folder icon as if the system can not find the bootable drive. If I power off the system again, it will usually load the OS. This pointed to potential HDD corruption and so I ran the necessary checks there and never got any HDD error reported. Also have run memtests and overall Apple Hardware Tests...all with no errors reported.
I recently updated Java Plugin and also ran an EtreCheck as recommended in other similarly reported problems. Here is the results of that report...
EtreCheck version: 2.1.8 (121)
Report generated March 30, 2015 at 9:40:54 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 237
Video Information: ℹ️
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD spdisplays_2880x1800Retina
SMS23A550H spdisplays_1080p
SMS23A550H spdisplays_1080p
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 12:12:5
Disk Information: ℹ️
OWC Aura rMBP disk0 : (480.1 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 478.75 GB (101.83 GB free)
Core Storage: disk0s2 479.11 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 42
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]
[loaded] com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]
[not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]
[loaded] com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]
[loaded] xxx.qnation.PeerGuardian (1.1.10) [Click for support]
/System/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (3.5.0 - SDK 10.0) [Click for support]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
[not loaded] com.antecea.driver.AnteceaAudioDrv (1.0.0) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
Startup Items: ℹ️
DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[loaded] com.paragon.NTFS.trial.plist [Click for support]
[loaded] com.paragon.NTFS.upd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.amazon.sendtokindle.launcher.plist [Click for support]
[not loaded] com.displaylink.useragent-prelogin.plist [Click for support]
[running] com.displaylink.useragent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.lexmark.bmspecificlaunchd.plist [Click for support]
[loaded] com.lexmark.lxknetlaunchd.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
[failed] com.logmein.LMILaunchAgentFixer.plist [Click for support]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[running] com.displaylink.displaylinkmanager.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.jungledisk.service.plist [Click for support]
[running] com.jungledisk.workgroupservice.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[failed] com.vmware.launchd.vmware.plist [Click for support]
[loaded] xxx.qnation.PeerGuardian.kextload.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[failed] com.google.GoogleContactSyncAgent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
Bartender UNKNOWN (missing value)
Google Notifier Application Hidden (/Applications/Google Notifier.app)
GrowlHelperApp Application (/Users/[redacted]1/Library/PreferencePanes/Growl.prefPane/Contents/Resources/G rowlHelperApp.app)
Skype Application (/Applications/Skype.app)
AirDisplayStatusItem UNKNOWN (missing value)
ScreenCapture UNKNOWN (missing value)
Cloud UNKNOWN (missing value)
AppTrap Application (/Users/[redacted]1/Library/PreferencePanes/AppTrap 2.prefPane/Contents/Resources/AppTrap.app)
Caffeine Application (/Applications/Caffeine.app)
MacLWSLauncher Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
ScanSnap Manager Application (/Applications/ScanSnap/ScanSnap Manager.app)
BetterTouchTool Application (/Applications/BetterTouchTool.app)
Isolator Application (/Applications/Isolator.app)
Pomodoro Application (/Applications/Pomodoro.app)
Alfred UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Knock Application (/Applications/Knock.app)
Air Display Host Application (/Applications/Air Display Host.app)
Cinch Application (/Applications/Cinch.app)
Google Drive Application (/Applications/Google Drive.app)
Spotify Application Hidden (/Applications/Spotify.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
CNQL1212_ButtonManager Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)
Internet Plug-ins: ℹ️
nplastpass: Version: 2.5.5 [Click for support]
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
AdobePDFViewer: Version: 9.5.5 [Click for support]
PepperFlashPlayer: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Google Analytics Opt-out Browser Add-on
mailto:
Save to Pocket
LastPass
Evernote Web Clipper
3rd Party Preference Panes: ℹ️
AppTrap [Click for support]
BTTPrefs [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 478.75 GB Disk used: 376.92 GB
Destinations:
WD 2TB TimeMachine [Local]
Total size: 2.00 TB
Total number of backups: 129
Oldest backup: 2011-09-14 04:46:20 +0000
Last backup: 2015-03-27 22:53:14 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 478.75 GB X 3)
Top Processes by CPU: ℹ️
7% WindowServer
1% loginwindow
0% Cubby
0% fontd
0% blued
Top Processes by Memory: ℹ️
524 MB AppTrap
455 MB softwareupdated
429 MB mds_stores
215 MB QuickLookSatellite
206 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
115 MB Free RAM
3.19 GB Active RAM
3.10 GB Inactive RAM
1.48 GB Wired RAM
8.72 GB Page-ins
10 MB Page-outs
Diagnostics Information: ℹ️
Mar 29, 2015, 09:28:33 PM Self test - passed
Mar 27, 2015, 07:47:02 PM /Library/Logs/DiagnosticReports/blued_2015-03-27-194702_[redacted].crash
Mar 27, 2015, 05:39:56 PM /Users/[redacted]1/Library/Logs/DiagnosticReports/garcon_2015-03-27-173956_[red acted].crash
Thank you in advance for any support you can offer here.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n ...and %d more line(s)\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'size (B): %d\n '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' BEGIN{FS=": "} /^ {10}O/ {exit} /^ {0,12}[^ ]/ {next} $1~"Ne"&&$2!~/^In/{print} $1~"Si" { if(a[2]) next;split($2,a," ");if(a[1]-a[4]<'${p[5]}') print;};$1~"T"&&$2<'${p[20]}'{print};$1~"Se"&&$2!~"2"{print};' ' BEGIN { FS="\f";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS="\f";} $2<=m[$1]{next} $1==9||$1==10 { "ps -c -ouid -p"$4"|sed 1d"|getline $4;} $1<11 { o[$1]=o[$1]"\n "$3" (UID "int($4)"): "$2;} $1==11&&$5!~"^/dev" { o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;p;' ' s/^.+ |\(.+\)$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/://;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0; };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
My MacBook Pro (Retina, Mid 2012) is too slow after installing Yosemite version 10.10.1. All programs take for ever to load especially Safari and even chrome. I regret upgrading to yosemite, it was all fine with Maverick. Any suggestions ? ThankYou
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
How to get new Macbook Pro Retina (late 2013) to detect external monitor via HDMI?
Hi everyone, this is my first Mac and for the most part it's been really, really wonderful.
This is my first major glitch: I cannot get it to detect my external display: It is an ASUS PA248Q, manufactured Aug 2012.
The HDMI cable according to my Amazon history is at least 1.3c from 2010, "Fanatic Digital Imperial Series Gold-Plated HDMI Cable (6 feet)".
It works with perfectly connecting an AmazonTV box to an old Samsung TV, with vivid clarity, unlike our cableTV signal.
Just in case, I have a new HDMI cable on order, which claims to be of newest standards.
The Macbook Pro Retina (late 2013) has the standard Intel Iris from the Haswell chips, as well as Nvidia GT 750M, the latter which I don't think has been used yet.
The ASUS display says: HDMI NO SIGNAL.
I have tried shutting them down and replugging the cable. I don't know what the ideal order is. The Macbook Pro is plugged into AC power, as suggested.
In System Preferences>Display, I press the Option key to select "Detect Displays" option (seriously unintuitive).
I have also tried resetting the NVRAM:
I shut the machine down. Pressed the power button, then quickly held the quadruplet: Option-Command-P-R (a double handful) and waited for the machine to chime a 2nd time. Tried to detect external display no luck.
Next, I reset the SMC:
I shut the machine down. Then I pressed Shift-Control-Option-Power for about 5 to 10s. Then I turned on the machine normally.
NVRAM & SMC steps were from an old youtube video, as the instructions I had did not explain how to do so clearly.
Please let me know if I"m doing something wrong.
Seems so exorbitant to pay $350 for Apple Care; that's a the cost for a whole new cheap laptop.
I will search the forums again. If anyone answers this, thank so much!Hello there, willr314.
It sounds like you've covered most of the practical steps found in this Knowledge Base article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573#1
No video or no signal, image distortion, "snow," or flickering
Check connections
When using an external display be sure to check the following:
If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
Monitor and Display Adapter Table
About Mini DisplayPort to HDMI adapters
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Thunderbolt ports and displays: Frequently asked questions (FAQ)
Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
Try unplugging the video adapter or cable and then plug it back in.
If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolutionStart by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
The article does offer some additional links and recommendations as well:
These articles may offer additional assistance and information about displays and video adapters:
Apple Portables: How to use your computer in closed lid mode with an external display
Apple Cinema Display (30-inch DVI) has 1280 x 800 as the maximum available resolution
Mac Pro (Early 2009), Mac Pro (Mid 2010): Supported display configurations
For assistance with Retina displays, please see Frequently asked questions about using a Retina display.
If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
MacBook Pro (Retina, Mid 2012) - Boot Camp/Win 7 - Num Lock Problem
Hey,
I have a client who has a MacBook Pro (Retina, Mid 2012) who is experiencing a problem when booted into Windows 7 via Boot Camp in that he cannot type certain character like # (hash character by keystroke alt + 3) without Windows 7 error bleeping at him. He needs the # character as part of his password for logging into webmail.
The Boot Camp setup has the latest Boot Camp drivers installed (this was a fresh Boot Camp setup/install today) and every other part of the hardware works I suspect that this problem is not a key mapping problem but more something to do with Windows registering Num Lock as being active.
If the problem is that Num Lock is enabled then what is the keystroke to disable Num Lock? I thought it was fn + 6 but did this change since the Unibody MacBooks?
I understand that there are ways of resurrecting number pad fuctionality as decribed in the MacWorld article (see link below) but this is a Mac OS X System Preference and as such would not operate when booted into Windows via Boot Camp.
http://www.macworld.com/article/1142609/ressurect_numberpad.html
Any advice will be greatly appreciated.You have Graphics card problem.
Take it in Hardware problem:
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
see if this applies http://appleinsider.com/articles/12/11/13/some-15-retina-macbook-pro-users-compl ain-of-graphics-issues-after-efi-update -
Kindle app always crashes on MacBook Pro Retina
I have a MacBook Pro Retina 2013 8G memory 256G SSD upgraded to latest Mavericks OS 10.9.4. Everything looks fine except I can't run Kindle app properly. Once the app is launched, it consumes >30MB for viewing a book page. Soon, the memory used by Kindle app reaches 1-2 GB. Then it crashes. Haven't find any useful clue for this. This issue starts from the very begin when the MacBook is still using the default OS Mountain LIon. Anyone know a cue? Thanks.
Here's the log I extract as above steps:
It looks like the Qt framework Kindle app relies on arose the issue: at last, malloc can't allocate any more memory. I don't know if it's related to those deprecated NS functions used.
messages:
14-7-21 下午9:39:24.947 Kindle Crash Reporter[9777]: crashReportPath:(null)
14-7-21 下午9:39:25.859 Kindle[9775]: *** WARNING: Method userSpaceScaleFactor in class NSView is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.
14-7-21 下午9:39:32.543 Kindle[9775]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
14-7-21 下午9:40:43.792 Kindle[9775]: Kindle(9775,0xa02c01a8) malloc: *** mach_vm_map(size=12136448) failed (error code=3)
*** error: can't allocate region
*** set a breakpoint in malloc_error_break to debug
14-7-21 下午9:40:45.985 com.apple.launchd.peruser.501[285]: (com.amazon.Kindle.25552[9775]) Job appears to have crashed: Bus error: 10
14-7-21 下午9:40:46.246 ReportCrash[9782]: Saved crash report for Kindle[9775] version 1.10.5 (1.10.40381) to /Users//Library/Logs/DiagnosticReports/Kindle_2014-07-21-214046_MacBook-Pro.cra sh
crash report:
Process: Kindle [9775]
Path: /Applications/Kindle.app/Contents/MacOS/Kindle
Identifier: com.amazon.Kindle
Version: 1.10.5 (1.10.40381)
Code Type: X86 (Native)
Parent Process: launchd [285]
Responsible: Kindle [9775]
User ID: 501
Date/Time: 2014-07-21 21:40:44.075 +0800
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 59357F8F-EB8C-51E5-0A85-7419B6CBBDFE
Sleep/Wake UUID: F7734889-3689-4F58-8A07-52CB3C687021
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Kindle.app/Contents/MacOS/Kindle
__TEXT 0000000000001000-000000000140c000 [ 20.0M] r-x/rwx SM=COW /Applications/Kindle.app/Contents/MacOS/Kindle
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 QtGui 0x0194fda9 0x181c000 + 1260969
1 QtGui 0x0193d6dc QPixmap::fromImage(QImage const&, QFlags<Qt::ImageConversionFlag>) + 118
2 com.amazon.Kindle 0x005c0455 0x1000 + 6026325
3 com.amazon.Kindle 0x005c07fc 0x1000 + 6027260
4 com.amazon.Kindle 0x003aaf4b 0x1000 + 3841867
5 com.amazon.Kindle 0x004397bc 0x1000 + 4425660
6 com.amazon.Kindle 0x0043f5f1 0x1000 + 4449777
7 com.amazon.Kindle 0x003ac372 0x1000 + 3847026
8 QtGui 0x018eabed QWidget::event(QEvent*) + 355
9 QtGui 0x01c3e11a QFrame::event(QEvent*) + 44
10 QtGui 0x0189d6f8 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 326
11 QtGui 0x0189e3e8 QApplication::notify(QObject*, QEvent*) + 3276
12 com.amazon.Kindle 0x002decc8 0x1000 + 3005640
13 QtCore 0x0169ab4e QCoreApplication::notifyInternal(QObject*, QEvent*) + 96
14 QtGui 0x0189ce96 0x181c000 + 528022
15 QtGui 0x01846d88 0x181c000 + 175496
16 com.apple.AppKit 0x96422b0c -[NSWindow sendEvent:] + 12064
17 QtGui 0x0184c1fb 0x181c000 + 197115
18 com.apple.AppKit 0x963be91d -[NSApplication sendEvent:] + 4034
19 com.apple.AppKit 0x962031bc -[NSApplication run] + 823
20 QtGui 0x0185841a 0x181c000 + 246810
21 QtCore 0x016981a3 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 337
22 QtCore 0x0169b1fd QCoreApplication::exec() + 179
23 com.amazon.Kindle 0x002ad76b 0x1000 + 2803563
24 com.amazon.Kindle 0x00009a95 0x1000 + 35477
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x982ef992 kevent64 + 10
1 libdispatch.dylib 0x97680899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x97680532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x982ee7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9108fd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x91091bd9 pthread_cond_wait$UNIX2003 + 71
3 libJavaScriptCoreKRF.dylib 0x03c37069 ***::TCMalloc_PageHeap::scavengerThread() + 153
4 libJavaScriptCoreKRF.dylib 0x03c370b7 ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
5 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
7 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x982eeaea __select_nocancel + 10
1 libsystem_kernel.dylib 0x982ec884 select + 92
2 QtCore 0x01675fdc 0x1598000 + 909276
3 QtCore 0x015b5a3c 0x1598000 + 121404
4 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
6 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x982eeace __select + 10
1 com.apple.CoreFoundation 0x9a502ae6 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
3 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
4 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x982ee7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9108fd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x91091fa3 pthread_cond_wait + 48
3 QtScript 0x03b07140 0x3a11000 + 1007936
4 QtScript 0x03b071ed 0x3a11000 + 1008109
5 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
7 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 7:: ping
0 libsystem_kernel.dylib 0x982eeaea __select_nocancel + 10
1 libsystem_kernel.dylib 0x982ec884 select + 92
2 QtCore 0x016bf298 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 56
3 QtCore 0x016c32a1 QEventDispatcherUNIX::select(int, fd_set*, fd_set*, fd_set*, timeval*) + 45
4 QtCore 0x016c416c QEventDispatcherUNIXPrivate::doSelect(QFlags<QEventLoop::ProcessEventsFlag>, timeval*) + 1164
5 QtCore 0x016c4606 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 234
6 QtCore 0x016981a3 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 337
7 QtCore 0x015b359b QThread::exec() + 119
8 QtCore 0x015b5a3c 0x1598000 + 121404
9 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
11 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x982e9f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x982e916c mach_msg + 68
2 com.apple.CoreFoundation 0x9a4b2bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9a4b21d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9a4b19ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9a4b184b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x963bab88 _NSEventThread + 283
7 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
9 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x982eeaea __select_nocancel + 10
1 libsystem_kernel.dylib 0x982ec884 select + 92
2 QtCore 0x016bf418 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 440
3 QtCore 0x016c32a1 QEventDispatcherUNIX::select(int, fd_set*, fd_set*, fd_set*, timeval*) + 45
4 QtCore 0x016c416c QEventDispatcherUNIXPrivate::doSelect(QFlags<QEventLoop::ProcessEventsFlag>, timeval*) + 1164
5 QtCore 0x016c4606 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 234
6 QtCore 0x016981a3 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 337
7 QtCore 0x015b359b QThread::exec() + 119
8 QtCore 0x015b5a3c 0x1598000 + 121404
9 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
11 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 10:: TodoItemProcessor
0 libsystem_kernel.dylib 0x982ee7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9108fd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x91091fd7 pthread_cond_timedwait + 47
3 QtCore 0x015b5bd6 QThread::msleep(unsigned long) + 170
4 com.amazon.Kindle 0x004f8875 0x1000 + 5208181
5 QtCore 0x015b5a3c 0x1598000 + 121404
6 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
8 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x982ee7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9108fd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x91091fa3 pthread_cond_wait + 48
3 QtWebKit 0x03226020 0x2820000 + 10510368
4 QtWebKit 0x032260cd 0x2820000 + 10510541
5 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
7 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x982ee7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9108fd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x91091fa3 pthread_cond_wait + 48
3 QtCore 0x015b658f 0x1598000 + 124303
4 QtCore 0x015b6268 QWaitCondition::wait(QMutex*, unsigned long) + 118
5 QtWebKit 0x0322a98e 0x2820000 + 10529166
6 QtWebKit 0x03018d89 0x2820000 + 8359305
7 QtWebKit 0x0301a718 0x2820000 + 8365848
8 QtWebKit 0x0301a7b3 0x2820000 + 8366003
9 QtWebKit 0x0322bc0c 0x2820000 + 10533900
10 QtWebKit 0x0322a877 0x2820000 + 10528887
11 QtCore 0x015b5a3c 0x1598000 + 121404
12 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
13 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
14 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x982ef976 kevent + 10
1 QtCore 0x0167fd76 0x1598000 + 949622
2 QtCore 0x015b5a3c 0x1598000 + 121404
3 libsystem_pthread.dylib 0x9108d5fb _pthread_body + 144
4 libsystem_pthread.dylib 0x9108d485 _pthread_start + 130
5 libsystem_pthread.dylib 0x91092cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 15:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 16:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 17:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x982ef046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9108edcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x91092cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0xfffbf0d9 edx: 0xff000000
edi: 0x00000000 esi: 0xfec86000 ebp: 0xbfffeca8 esp: 0xbfffeb80
ss: 0x00000023 efl: 0x00210282 eip: 0x0194fda9 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 6
Error Code: 0x00000006
Trap Number: 14
Binary Images:
0x1000 - 0x140bfeb +com.amazon.Kindle (1.10.5 - 1.10.40381) <9EFD1590-5B3D-3F4E-B57C-CC911836F30B> /Applications/Kindle.app/Contents/MacOS/Kindle
0x1598000 - 0x17d8fef +QtCore (4.7.4) <46C0FC2C-6F70-323E-891A-0F88768A8F2E> /Applications/Kindle.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
0x181c000 - 0x2130ff7 +QtGui (4.7.4) <CDE46343-0CCC-3732-874A-FEDF03883492> /Applications/Kindle.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
0x225a000 - 0x22b6fef +QtXml (4.7.4) <BF5AB72A-E698-3A80-A0A5-314CF054A1B7> /Applications/Kindle.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x22c6000 - 0x268fff7 +QtXmlPatterns (4.7.4) <7FECE59B-5555-3C2D-BC38-ED87A756A845> /Applications/Kindle.app/Contents/Frameworks/QtXmlPatterns.framework/Versions/4 /QtXmlPatterns
0x26f1000 - 0x27fafe7 +QtNetwork (4.7.4) <A06738EF-79DD-31F8-8045-62D7CC3D8F02> /Applications/Kindle.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtN etwork
0x2820000 - 0x372cff7 +QtWebKit (4.7.4) <18D0053C-0939-36A7-BB5A-C8BAB9ECC527> /Applications/Kindle.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWe bKit
0x394b000 - 0x3a00fef +QtSql (4.7.4) <19953D24-B8BB-3F19-AA25-30F6BD5312D2> /Applications/Kindle.app/Contents/Frameworks/QtSql.framework/Versions/4/QtSql
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0x9b8ab000 - 0x9bba0ffc com.apple.CoreImage (9.4.0) <33696A53-9E18-32D6-844F-28098DB7E426> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x9bba1000 - 0x9bbadffc libkxld.dylib (2422.110.17) <FBC1725B-74D4-3DFC-954E-0628948C0781> /usr/lib/system/libkxld.dylib
0x9bbae000 - 0x9bbaefff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9bbb5000 - 0x9bc4dff7 com.apple.Metadata (10.7.0 - 800.28) <D8C2153B-6D0F-3B75-97C7-742BDCA430FC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9bc4e000 - 0x9bd39ff4 com.apple.DiskImagesFramework (10.9 - 371.1) <32A138AB-6A20-3C28-BFF8-7188C9790F31> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x9bdde000 - 0x9bec1ff7 libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
0x9c1ea000 - 0x9c1f5fff libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3> /usr/lib/libcsfde.dylib
0x9c1f6000 - 0x9c222ff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 17
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 6834696
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=234.5M resident=62.7M(27%) swapped_out_or_unallocated=171.8M(73%)
Writable regions: Total=3.1G written=2.9G(95%) resident=1.7G(55%) swapped_out=1.3G(41%) unallocated=1.4G(45%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 17.8M
CG image 40K
CG raster data 272K
CG shared images 204K
Image IO 1900K
JS JIT generated code 48K
JS VM register file 4160K
JS garbage collector 768K
Kernel Alloc Once 4K
MALLOC 3.0G
MALLOC (admin) 48K
Memory Tag 242 12K
OpenCL 96K
Stack 72.8M
VM_ALLOCATE 24.7M
WebKit Malloc 3520K
__DATA 17.0M
__IMAGE 528K
__LINKEDIT 62.8M
__OBJC 2024K
__PAGEZERO 4K
__TEXT 171.7M
__UNICODE 544K
mapped file 287.9M
shared memory 4K
=========== =======
TOTAL 3.7G
TOTAL, minus reserved VM space 3.7G -
MacBook Pro Retina 13" fan very loud/overheats when playing full screen video/games
Hi,
Just purchased a MacBook Pro Retina, refurbished (because why not - the same product for a cheaper price) around a month ago. It's the 13 inch and is the model before the most recent one came out (4GB of RAM instead of 8GB - late 2013). From the very first day, playing a full-screen video on any site (be it YouTube, Facebook, etc) just makes the fan much louder than usual (so loud that you can almost hear it more over the video itself). Thought it may have been just a thing with Flash Player being buggy, but the problem has persisted for a while now. I'm not even pushing the CPU to any limits - literally playing a full-screen video on Facebook (not even in HD) makes the fan go crazy.
Just last night I tried installing Borderlands 2 and it was the same thing - FPS rate was fine, no lag, just the fan was so loud that I actually got scared for my computer and turned it off. After closing the app and checking out the fan temperature, it was at 91c.
Never happens when browsing/surfing or doing my usual work.
Should I go give it back to Apple? The thing is I start university in less than a week (and hence will be traveling), so not sure if I can afford to give my laptop in to them for a long period of time (I know it should be free though since mine is a refurb item). May it just be an issue that is quickly repairable or is this worse?During processor intensive activities—such as processing HD video or playing a game that makes extensive use of the graphics processor—the fans speed up to provide additional airflow.
http://support.apple.com/kb/ht4543
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best. -
Macbook Pro Retina not working with HDMI
I have a Mac Book Pro Retina that will not work using the HDMI port. I have tried with two Monitors and difference cable and the issue happens on both. I connected one via a Display Port to VGA and it works fine.
I'd like to use the HDMI port. I am running Mountain Lion 10.8.4 (Latest Version).
I have tried deleting the pref panes as outlined in ofther links. Aslo reset pram without sucess.
Is anyone using a Macbook Pro Retina with builtin HDMI port sucessfully with 10.8.4?
If you are using HDMI with Display port let me know if I should get an adpater to test.Hi walkerheather,
It sounds like you've already done most of the pertinent steps here:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
I would recommend going through once and trying anything you may have missed in the section "No video or no signal, image distortion, 'snow,' or flickering" and then follow these steps from the very bottom:
If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Take care,
- Ari -
Macbook Pro Retina crashes with thunderbolt display
Whenver I plug the thunderbolt display into my macbook pro retina both displays black out and the computer becomes semi-unrespsonsive (ie I can hear the volume controls however that is all. I need to force shutdown.
I've noticed this problem happening since I installed xQuark (X11) a week ago, I have since removed it and any traces of it but the problem seems to have become worse.
Below was taken from /Library/Logs/DiagnosticReports/Kernel_2014-05-15-110032_Erics-MacBook-Pro.pani c
Anonymous UUID: 19585CF3-FBBE-A563-492E-2409319F5C2A
Thu May 15 11:00:32 2014
panic(cpu 0 caller 0xffffff7f88774fb0): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff80fdc15000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80f9cdb320 : 0xffffff8006422fa9
0xffffff80f9cdb3a0 : 0xffffff7f88774fb0
0xffffff80f9cdb470 : 0xffffff7f86dfa22c
0xffffff80f9cdb530 : 0xffffff7f86ec4106
0xffffff80f9cdb570 : 0xffffff7f86ec4176
0xffffff80f9cdb5e0 : 0xffffff7f870e99de
0xffffff80f9cdb650 : 0xffffff7f86ee6c2d
0xffffff80f9cdb670 : 0xffffff7f86e00c75
0xffffff80f9cdb720 : 0xffffff7f86dfe780
0xffffff80f9cdb920 : 0xffffff7f86e000cf
0xffffff80f9cdb9f0 : 0xffffff7f87d0007b
0xffffff80f9cdbac0 : 0xffffff7f87c91c0b
0xffffff80f9cdbaf0 : 0xffffff7f87c903f4
0xffffff80f9cdbb70 : 0xffffff80068cd2aa
0xffffff80f9cdbb90 : 0xffffff80068cde0e
0xffffff80f9cdbbf0 : 0xffffff80068cb85f
0xffffff80f9cdbd40 : 0xffffff80064b65a8
0xffffff80f9cdbe50 : 0xffffff8006426bf1
0xffffff80f9cdbe80 : 0xffffff80064139f5
0xffffff80f9cdbef0 : 0xffffff800641e043
0xffffff80f9cdbf70 : 0xffffff80064c97bd
0xffffff80f9cdbfb0 : 0xffffff80064f3b96
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f88767000->0xffffff7f88779fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8875f000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f876d7000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f86aba000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f86d57000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f88762000
com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7f86daa000->0xffffff7f8700efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f86aba000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f86d9a000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f86d57000
com.apple.nvidia.driver.NVDAGK100Hal(8.2.4)[ACFCEA0C-4C80-36C0-8636-D10EE7D2DE1 7]@0xffffff7f87019000->0xffffff7f871c5fff
dependency: com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7f86daa000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f86aba000
com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA ]@0xffffff7f87c7a000->0xffffff7f87cd2fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f86aba000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f86d57000
com.apple.GeForce(8.2.4)[401BA8AE-CD52-3810-A066-4C648B3FC46D]@0xffffff7f87cdf0 00->0xffffff7f87d6dfff
dependency: com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA ]@0xffffff7f87c7a000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f86aba000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f86d9a000
dependency: com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7f86daa000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f86d57000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide: 0x0000000006200000
Kernel text base: 0xffffff8006400000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 90093108152
last loaded kext at 84805683382: com.apple.driver.AppleUSBDisplays 360.8.14 (addr 0xffffff7f88070000, size 20480)
loaded kexts:
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AGPM 100.14.15
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.2.4
com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHD4000Graphics 8.2.4
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.nvidia.NVDAStartup 8.2.4
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelFramebufferCapri 8.2.4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.nvidia.driver.NVDAGK100Hal 8.2.4
com.apple.nvidia.driver.NVDAResman 8.2.4
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOSurface 91
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1Hi there ericdi,
It looks like you are experiencing persistent kernel panics. You may find the troubleshooting steps toward the bottom of the article below helpful. Please keep in mind, diagnosing a recurring kernel panic can be difficult. If you would like to avoid this process, or do not know how to perform any of the following steps, consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for assistance. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
OS X: About kernel panics
http://support.apple.com/kb/ts3742
-Griff W. -
MacBook Pro Retina (2013) and Photoshop Elements 12 or Lightroom 5?
I have moved to a new MacBook Pro Retina (2013) from my old Windows 7 PC. As an amateur photographer which is better - Photoshop Elements 12 or Lightroom 5?
Lightroom is already optimized for the retina display and PSE12 looks superb on the Macbook pro R. You are never going to get a retina display much larger than 15 inches but once tried you would never wish to go back to other monitors. It’s not just photos; all Apple apps on the MBPr including web browsing are optimized.
Large monitors can be great if you are soft proofing images for print enlargements or for editing and rendering video where the extra real estate is useful. So it comes down to need. In general, images appear sharper on smaller displays. I upload most of my photos to my own website and Google Analytics tells me that a high proportion of my visitors are increasingly viewing on iPads, tablets and smartphones. For me that makes the MBPr ideal for my photo editing. It has far superior clarity compared with the excellent 27 inch Dell Ultra Sharp monitor on my desktop machine.
The only caveat is that nobody really knows the life of flash storage. Some say four years when writing continuously to the SSD drive and less once you start moving from unused space to overwriting. For that reason I always try to write to an external hard drive or SDXC card; reserving the SSD, as far as possible for running the applications.
I think we are getting a bit off-topic as the OP already has the MBPr and only needs to decide between PSE & LR or both. -
I have some issue with my 2012 Macbook Pro Retina. The screen intermittently decides to just not work. Sometimes on startup i hear the start up noise but the screen doesn't turn on. I am able to remote into the computer when the screen doesn't work. I can't seem to find any rhyme or reason as to when it works and when it doesn't. I've reset the PRAM and SMC sometimes that will bring the screen back sometimes not.
Any ideas?You can try the Apple Hardware test, not definitive by any means, especially intermittent problems, but it is a start.
AHT http://support.apple.com/kb/HT1509
I think i would take it in for a free 'Apple Service Diagnostics' test
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do -
Macbook Pro Retina - Weird sound when plug in adaptor
Hi,
I have had my Macbook Pro Retina 15inch now for about a year and a half and suddenly it's making a sound whenever I plug it in. It's like the sound of a hard drive, but it's in sync with when I scroll up and down. There's no sound whenever it's unplugged, it's very strange. Any ideas, could it be a faulty adaptor?
Thanks
LewisIt is better to take the computer to the Apple store and have it checked out.
If this does not help, contact Apple.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best. -
Macbook pro retina doesn't turn on for a day or two
Macbook Pro Retina 13-inch Late 2012
2.5GHz Intel Core i5
OS X Yosemite (10.10.2)
So this is a weird one... I recently purchased a used Macbook Pro Retina and the previous owner had upgraded the hard drive for a bigger size. My macbook worked great for a few days but then one night I closed it and the next day when I opened it, it would not turn on. I tried rebooting the battery (SHIFT+CONTROL+OPTION and POWER) then hitting power but NOTHING. At one point, I heard a clicking sound when I would leave the power button down. Then... two days later I push the power button just because and BAM! The screen comes on. (I didn't hear the start up sound, and it wasn't like it restarted.) It was as if the screen brightness was all the way down but then came back. (I kept trying to adjust that too before it turned on).
I don't understand!!! Two days later, same thing happened. Then again, it turned back on a day later.
The only thing I noticed that was weird was when I connected it to my tv with HDMI cable. The laptop screen would freeze and get distorted and I would have to force a restart (the black screen with the apple would appear and the loading bar as if I would updating the software).
I'm soooo confused and I don't want this to keep happening. I would appreciate any type of help or advice!!Hi RACan2,
Welcome to the Apple Support Communities!
I understand that your MacBook Pro has had some strange startup and power issues. In this situation, To begin troubleshooting, I would recommend reading over and working through the attached article.
If your Mac won't turn on - Apple Support
Best regards,
Joe -
Adobe Illustrator CC on MacBook Pro Retina 15"
Hi everyone,
I have brand new MacBook Pro Retina 15" version with 8GB ram, i7 cpu, SSD disk
and I have little problem in Adobe Ai CC:
When I move many big objects in Ai everything align and move smooth.
But when i scroll, zoom, move the view it's very slow and I see that framerate is very slow.
It's not scrolling smoothly.
Can anybody help me fix that issue? I have all up-to-date and system is brand new with
only Adobe CC some programs installed.
Regards,
Kordian SzustHaving some lag issues on a new imac at work in illustrator CC. According to a similar photoshop thread, the issue seems to be with the new Intel Iris Pro graphics....
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How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display?
How can I open Adobe Bridge CS6 in high resolution on my MacBook Pro Retina display? When I click Get Info, the "Open in Low Resolution" box is marked and locked. How can I unmark this box? I currently run 10.9.1. I can open Adobe Photoshop CS6 in high resolution without any problem. Any advice would be much appreciated. Thanks.
There is no such thing. In CS6 only PS itself is Retina compatible. You would have to use CC for full Retina support.
Mylenium
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