Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

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The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

In-store pre-order and pick up

I just had a quick question regarding pre-orders. I pre-ordered a game IN-STORE, and I was just wondering where I should go to pick it up when it releases at the store, customer service pick up, or at a register.
I've never really pre-ordered anything not online so I just want to be prepared.
Thanks in advance.

Hi InedibleFood,
I just wanted to jump in and basically mirror what enuf already said. The Customer Service counter would usually be where you’d go to pick up an in-store pre-order. However, I have seen some stores utilize the In-store Pickup area. But, the Customer Service counter would likely be your best bet!
Thanks for pre-ordering your games at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

No

South Park Pre-Order and the GCU 20% off

I was searching, but none of the topics came up with this. I know if we pre-ordered it before it was lost we get the $20, will we get the GCU 20% on new games when we pick it up?

Hi VetRaptor,
Thank you for the question, and thank you for being a My Best Buy Gamers Club Unlocked member. I can provide the answer to your question.
When we announced the Gamers Club Unlocked enhancements, including the 20% discount on new games, we provided an FAQ here on our forum. One of the questions was regarding existing pre-orders. Find the whole article here, but please see below for the answer to your question.
Q: If I have already pre-ordered games, will the 20% off be applied to those orders?
A: This will depend on whether you placed these pre-orders in-store or through BestBuy.com
In-Store:
If you pre-ordered in-store, you will receive the 20% off benefit as long as you are an active Gamers Club Unlocked member when you pick up your pre-order. You will need to ensure your My Best Buy account is added to the purchase when the game is picked up.
BestBuy.com:
If you pre-ordered on BestBuy.com for either Store Pickup or shipping, we are not able to add this benefit to your existing order. You will need to either cancel and re-do your pre-order or return and repurchase the game once it is fulfilled to get the 20% off. To receive this benefit going forward, you will need to ensure that you are signed in to your BestBuy.com account when you place an order and have your My Best Buy account linked to your BestBuy.com account.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order line at Apple Store

So,I went over to the Apple Store in Glendale, CA to pick up my pre-ordered IPhone 4. There must be 1,000 people in the pre-order line. Apple, this is really insulting... Why did you guys limit pre-order pickup to one day??? What a waste of time. There's no way I'm going to wait in that line. ... This is a terrible way to treat your loyal customers.

I live in Nashville, TN and we have the only Apple store within 200+ miles and I pre ordered and had to wait four hours for my phone. I have it now so im good. You had to expect to wait. I got there at 5:30 A.M. and still had to wait. Try going back later. The non pre order line had at least 4000 people in and the pre order had about 1000 people.

Pre-Order And Attempting Tomorrow

Just a heads up for anyone who is trying tomorrow in store because of the delayed pre-order. Just reading the blogs that since Verizon has our lines tied to the order, we wouldn't be able to activate at the store until the pre-order has been canceled and cleared. So it was saying expect delays in activations and with it being the first available day you might have issues getting a hold of Verizon to cancel in a timely matter with masses of people calling in to activate or issues the are having. Good luck to all, I am reading about the slim pickins and Apple stores will have the best inventory.

If you pre-order, they will ship to your verified shipping address, & you will get it on launch day. In the US, you cannot have pre-orders shipped to a store.

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Cancel pre-order to buy in store?

Right now, I have a pre-order for the iPhone 4 through apple that has a ship by date of July 14th. If one of my local stores gets a phone in stock before then, will I be able to cancel my pre-order and be eligible for upgrade in the store? OR, can I go in and buy it for the upgrade discount price without canceling the pre-order online, as not to loose my place if I don't get one in the store, then just cancel it online when I get home?
Thanks in advance!
p.s. - sorry if this is the wrong place to post in!

I did just that this morning.
Walked out of an AT&T store with an iPhone 4 in hand,
got the early upgrade discount too.
I then canceled the online order with the Apple store
(also July 14 ship date) afterwards.
No problems!

Pre-orders and Content

I am new to the whole pre-ordering thing with iTunes. I pre-ordered two alblums. One alblum, when I pre-ordered it, downloaded two singles right away. When I went to go pre-order the other alblum, the singles avaiable wouldn't download. Is there a way to download them or do I simply have to wait for the release on iTunes?

Hello slickvicXLVI,
Great questions! This is one of my favorite posts today and thank you for your interest in joining the Gamers Club Unlocked program.
Regardless of how you purchase the item or receive the item, you should get all the benefits of the Gamers Club Unlocked program. Make sure that you add your My Best Buy account information to the transaction online or in-store. Also, pre-orders will receive the benefits of the program and the certificates. Please allow 15-20 days for the certificates to be processed from the final transaction.
Finally, I'd advise you to log into your My Best Buy account by clicking here and confirm your current information is accurate. We want to make sure that when you do purchase the program that it's linked to your account.
Again, awesome questions and let us know when you join the program. If you do have any issues, don't hesitate to post here.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

Deleting the reservations for components of a production order without TECO

Dear Gurus,
I forgot to activate the backflush indicator in the beginning. I activated the backflush indicator in between. But for the confirmations already made I had to issue the material as unplanned consumption for the order. This is not clearing the reservations for the material.
How to delete the reservations for components of a production order without TECOing the production order? My order is not completed.
Thanks and Regards,
Raghu

Hi Kumar,
I have a production order for 1000 header (A) qty. My control key is PP03 (auto goods receipt from confirmation in CO11N).
For this order the component B qty is 1000 (BOM consumption is 1:1)
Without doing GI, the confirmation is done for 300 A qty. I realized that auto GI is not done for the 300 qty of component B as there was no backflush indicator.
Now the backflush indicator is activated in the production order for component B.
In the next confirmation for another 300 A qty, automatic GI is posted for 300 B qty because of backflush now.
Now my confirmed and GR qty for A in two rounds is 300 + 300 = 600.
GI of component B done is only 300 (through backflush).
Qty yet to confirm = 400.
So I did GI of 300 B qty through MB1A (which is an unplanned issue). This does not update the withdrawn qty in the production order. Also the reservations for component B for this 300 qty are not reduced in the system.
Now the reservations against the order for component B = 1000 - 300 = 700 (which is 300 more than the qty yet to confirm).
Now when I run MRP for another 2000 qty of A, the procurement proposals for B will be 2000 + 300(undeleted reservations) = 2300. Though the system is behaving properly, this 300 is additional and unwanted.
For this reason I need to delete these reservations before the MRP run. As order is still open, I cannot TECO the order. Nor can I clear all open reservations from CO11N.
Thanks and Regards,

Reserved for Store Pickup, No pre-order and Ship to Store!

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