Reset App WOrld

Can't seem to reset app world. Tried the Refresh List button and Alt RST. Neither worked. Even reinstalled app world. Any suggestions?

Hello sherifdaniel and welcome to the BlackBerry Support Community Forums.
Have a look at KB24127 which will help you reset your BlackBerry ID.
-HMthePirate
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Similar Messages

Can no longer login to Blackberry App World or get a password reset, please help!

I cannot login to My Blackberry App World on https://blackberryid.blackberry.com/bbid/login/
I have entered my email and password but it is rejected.
When I ask for a password reset I am prompted to answer a security question. The security question I am given is one I have never set, so I do not know what the answer is meant to be!
Consequently I cannot get a password reset so am unable to access My Blackberry App World, either on my phone or on a pc.
What has happened to my account and why can I no longer log in..?

Apparently, there was something corrupt in my Profile. I backed up my default profile, created a new one and copied over the critical folders and files - the addons; backedup bookmarks, places.sqlite; password info in key3.db and signons.sqlite.
Issue resolved.

What shall I do when I install blackberry app world, it asks to reset and then won't turn on

Hi
Can I have some help, I was installing blackberry app world and I did it successfully until it asked me to reset my device. I agreed to this which then led to my phone shutting down and wouldn't turn on. My red light was flashing showing I had a new message however it doesn't do anything when I press any buttons. I installed it about and hour or two ago and 45 minutes without my phone doing anything is strange. Any advice on what to do?

if this solves it you know what to do...select solved
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Can't log in Blackberry App world despite countless password reset!

for months now my Blackberry App world will not let me log in on my handset... I have reset the password numerous times via a computer + it allows me to log in on a PC/laptop but continues to say "unable to log in to your Blackberry ID account"
Vodafone are struggling ot help.... ANYONE PLEASE!??
Thanks

Hey Stockers85,
Sorry to hear you have been having issues with your BlackBerry® ID.
Please have a look at this article that covers error message "Unable to log in to your BlackBerry® ID account" http://btsc.webapps.blackberry.com/btsc/KB28212
I hope this helps.
Thanks
-HB
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App World Inaccessible - Error Message "App World has been blocked"

Dear All,
I recently purchased a Sprint-branded Blackberry Curve 9350 (in excellent condition) off of Amazon, and all of the phone is entirely functional, except that every time I try to access the Blackberry App World I receive a pop-up message reading "App World has been blocked".
Initially, when I switched my pre-existing Sprint line to my new Curve, the phone was entirely wiped and reset. I began using the various functions and only a few days later realized that I cannot access App World. I spoke to several Sprint representatives and over the course of a few days took the following steps, all without any success:
De-installed and reinstalled App World
Did a Batt-pull with the phone on, de-installed and reinstalled App World, and did another Batt-pull
Hooked connected the phone to my laptop and de-installed App World via Blackberry Desktop Manager
As I purchased the phone over Amazon, I don't believe warranty protection applies. However, it seem incongruous that all of the other applications and functionality of the phone work, with the sole exception of App World.
Could someone please suggest steps to remedy the problem and make App World accessible?
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
Many thanks in advance,
Colby
Solved!
Go to Solution.

Hello,
From that description, I suspect a latent IT Policy is on your BB that is blocking AW. Normally, the error message would say more than what you reported, and that would be more indicative...but this is my guess from what you provided.
To cleanse it, you actually have several things you need to do...starting with checking to see if this is indeed the case:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
Sadly, there also are also rare situations with "stealth" IT Policies that exist, but do not actually display as such via the above. Again, the complete error message may have provided a better hint about this issue.
Nevertheless, I believe you need to conduct certain steps anyway, especially given your method of procurement. Refer:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
While it sounds as if someone did or had you do much of this, I think you need to review it to be sure. Further, none of those WIPE methods would actually have removed an IT Policy from the BB. Rather, you need to perform the ResetToFactory process, which I recommend you do instead of (or in addition to) the WIPE that the KB recommends:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
In addition, you need to be careful if you've already placed data onto the BB that you need to retain. You can backup/restore your device before/after these WIPEs, but you need to be careful when you restore...do not do a full restore, or you will simply put the offending IT Policy back on board. Rather, do a selective restore of only the databases you require, and being 100% sure to avoid any databases that have anything at all to do with IT Policy:
KB03974 BlackBerry smartphone database list
Lastly...given this situation, it is entirely possible that there are further challenges with this specific BB. For example, if the BIS account is locked due to the BB being previously reported as lost or stolen, there will be nothing you can do about that, and you will never be able to have full services. But Orange certainly should be able to tell you if this is the case.
cbhjenkins wrote:
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
These methods exist:
KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software
KB04670 Install a third-party application with the Application Loader
KB28715 How to Install applications from BlackBerry App World using a computer system
However, there is no way to know if the IT Policy will also block these methods.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Download app world: error 905

hey you all!
i recently got my new blackberry bold 9790 and i used to be quite happy about it until i realized that i can't get any apps...
it all started when i noticed that i couldn't open the installed app world icon on my blackberry. i then uninstalled the programme and wanted to download a new one online. but that doesn't work: i can't download it via usb, so i try it via my mobile phone internet access. the download does start but in the end there's always an error showing up: error 905.
Do you have any ideas to solve my problem and get the app world? Thanks a lot!
Solved!
Go to Solution.

Hi and Welcome to the Community!!
I find no reference to "905" in the public KBs...perhaps you can search with more parameters to find something useful:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
You may also want to attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was. You may also want to attempt installing AW while in SAFE mode.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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APP WORLD os7

I HAVE PROBLEM WITH MY APP WORLD ON CURVE 9380 WHAT CAN I DO
I CAN'T LOG IN APPs
THANKS

Hello Frankp87
Welcome to http://supportforums.blackberry.com/
Reset in BlackBerry World ALT+R+S+T (holding down the alt key).
You must be logged into BBW with your BlackBerry ID to download applications.
Regards.
BBM Channels PIN: C0007093A
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BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Signing in to BlackBerry Apps World

I am having a very difficult time signing in to the BlackBerry Apps World. I have forgotten my password and also the answer to my security question is not been accepted. I am getting very frustrated because the sign in locks me out for 15 minutes each time I try to make a guess.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Start first with these please:
KB28685 How to reset the BlackBerry ID password using the password recovery question
KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
KB26361 How to change or reset the BlackBerry ID password
KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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App world poor connection - ALL THE TIME

Every time I use app world on my playbook it takes anywhere betweem 5 to 10 attempts to download apps or games. Sometimes it doesnt work at all to the point I get hacked off and dont even bother trying any more Is this normal or am I doing something wrong

Hey R100ELL,
Welcome to the BlackBerry® Support Community Forums.
Try clearing the BlackBerry® App World cache:
1. Launch the BlackBerry® AppWorld application.
2. Swipe in from the bottom-left corner of the frame to bring up the keyboard.
3. Type rst.
Note: BlackBerry App World will not provide any notification that the reset has been performed.
Thanks.
-HB
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I deleted my app world how do i get it back?

I deleted my app world how do i get it back

You can't delete any of the pre-installed apps. If not restricted, Go to: Settings>General>Reset>Reset Home Screen Layout...see if you see it now.

BlackBerry App World Payment Error ID 30642

Please someone help. I upgraded to a BB Z10 from a BB Bold 9780. I have updated to Blackberry Link and reset my password. I now cannot purchase apps/games etc through the BB App World, although I can download free apps/gameswithout problem. When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase. Error ID 30642." I am on the Rogers network, and not on WIFI. I called Rogers tech support and was told it is a BB problem. How do I fix this?

Hey kdubuc,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Cant open bb app world

Hi there. I upgraded my blackberry 8520 smartphone tuesday, then I got a email message to upgrade blackberry app world 3.0. So I did. After downloading the new bb app world and want to sign in,it gives me a msg: A blackberry identity update is needed. Would you like to install it now?, I will go yes. Then it will try contacting bb I'd server, then another msg comes up saying blackberry identity installation failed. Please try again later (80003) Please just help me!!!!! I don't know what to do! I try to reboot, everything. Please see if anyone can help me. Thanks.

Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Unable to download/update apps, lost App World from BB9780 and unable to download App World again

Hi, I see posts about this subject but none have helped me so far. I seem to have accumulated 3 issues
Since a couple of weeks I am unable to download apps from the app world or update apps from the app world.
1. unable to download / update apps from App World
The progress bar of the download progresses some and the it hoves me the error "There was a problem during installation, please try again".
2. While trying to fix this issue 1, the App World icon has disappeared from my BB9780. On the desktop software I see that the App World stll shows as installed on my device (version 3.1.1.121). a search on my device shows nothing though.
3. I try to fix the issue 2 by reinstalling the App World. Everything goes well untill the language selection. Final message is whether I want to replace version 3.1.1.121 with version 3.1.1.121? When continuing I receive the error "Download failed". Detailed error mesage: "909 Application authentication failure".
Please help me how to fix this. I have tried:
-battery pulls
-security wipes
-time zone synch
nothing seems to help.
Thanks in advance. Rob

Hi, jimac.1729.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download or update an App. Sometimes simply forcing all apps to close and restarting the device can resolve this issue. Also, try going through the steps outlined below.
Force an app to close in iOS
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
-Jason H.

Change app world email in secondhand devise

I have bought a secondhand bb and when i went to use app world her email addy is installed for this 'smartphone' and keeps asking for her password, which she wont give to me, so please tell me how do i replace her email with mine?
i have tried just deleting hers and trying to over ride with mine but that doesnt work.

Of course you shouldn't be using her email and password!
Read this RIM Knowledge Base article to reset your device to the factory settings.
KB18998 How to reset a BlackBerry smartphone to factory defaults
After doing so, you will have a like new device which you can setup for yourself.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Can't sign to App World from any desktop PC

When logging in to App World from a desktop PC I get the following error
Unknown Error
An unknown error has occurred (EC )
To return to the home page please click here
The "click here" takes me back to the log in screen. I have tried at home and at work with both IE and FireFox. Then reset password just to test. That worked but still get the same error message. I have cleared the cache, etc. But that still doesn't help. There is no Error Code number just the EC in parenthesis.
This has been going on for about a week. I have no problem logging in from my phone, Torch 9800, or my PlayBook. Both devices log in and download just fine, just can't log in from a desktop PC.
Information Technology is fun! Play with IT.

I have seen in another thread this same error with no resolution. All I've seen are people trying to fix a problem on the PB when it is a desktop problem not the PB! I have had the same error from more than one desktop PC with nothing in common. What does it take to get an answer? This ec error is happening to more and more people with no help.
Information Technology is fun! Play with IT.

Reset App WOrld

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