Reset blackberry username and password

Hi All,
I have Blackberry Z10 mobile.
I have forgotten the password of the device. So I used the password reset link
https://blackberryid.blackberry.com/bbid/recoverpassword/
However this is sending the password reset link to my device email id. That email id does not exist anymore.
I am in a deadlock where I don’t remember the device password. When I try to reset this password, the temporary password is sent to my blackberry user id (email id), which no longer exists.
Please advice what I should do.
thanks,
anita

You need to create a new BlackBerry ID for your device.
or you can retrieve your hosted email account if you still have your old device with you.

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