Reset email for Apple ID not received

Hi there,
my brother has troubles with resetting his Apple ID password for iPad. When requesting for email reset everyhing look fine, but eventually email never comes. He uses his gmail email as primary mail for Apple ID.
Did someone else have same problems?
Thx in advance.

Hi MSFave,
If you are having issues receiving the reset email for your Apple ID (and it is not in your spam/junk folder), you may want to try one of the alternate reset methods as outlined in the following article. There is also a link to the Apple ID Support page if those methods are not successful.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
- Brenden

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