Reset icloud password does not send email

iCloud is refusing to recognize me for Web sign-in although I am receiving and sending email using Apple Mail on both my Macbook Pro and iPad. I have tried to reset the password, it says an email has been sent, but no email ever arrives.

Contact Apple for assistance resetting your password by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.  The call should be free but you will need your serial number to set it up, which you will find in Settings>General>About on your iOS device.

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