Reset IPhone to factory settings lost password

my daughter forgot her password to her Iphone 5s?  I was told I need to restore it to factory settings thru I Tunes?

Hi Jen and Chad,
Follow the instructions in this support article that best apply to your situation:
http://support.apple.com/kb/HT1212
Cheers,
GB

Similar Messages

  • Reset iPhone to factory settings without SIM card

    I have a iPhone 3GS with no SIM card. I had attempted to wipe the phone of all my data by going into the phoe's General Settings and erasing all my data. I think it was done but cannot be sure.
    Is there any way I can reset the phone to factory settings (wiping it clean) through iTunes without its SIM card?

    There should be no problems other than the inconvenience of having to restore your iPhone to factory settings.
    Except for one factor - contacts, calendar, notes, photos in the camera roll. You need to copy all of these to your computer or you will lose them. The easiest way is to sync these with apps on your computer such as MS Outlook or iCal and Address Book on a Mac. Photos are copied the same way you would with any digital camera.
    The alternative is a 3rd party app that can copy files from an iPhone to your computer. iOS Data Recovery software is probably the best. It is not free, but has gotten positive reviews.
    NOTE: I have no connection with the developers, and don't even own it.
    Read more here: http://support.apple.com/kb/HT1414

  • HT1174 how to reset iphone to factory settings using itunes

    I am trying to reset this phone back to factory settings so my daughter can use it, but somehow I don't remember the passcode to reset it. I was told I could use I tunes to do this, I still can't reset this phone.

    You can do a restore to factory settings with itunes via recovery mode.
    Follow the steps in the article below:
    http://support.apple.com/kb/HT1808
    Hope this helps

  • Reset iphone to factory settings

    I would like to reset iphone to its original settings - erase all data and settings - in order to transfert the ownership of the iPhone. Could someone guide me with the process?

    I "Reset All Content and Settings" on my iphone, and i regret it because all my contact are gone.
    Is there any way that i can recover it?

  • I cant reset iphone to factory settings

    i just got a new iphone 6. now i want to reset my old one (ipohone 5) to favtory settings and give it to a friend but it asks me for apple id password. i have many times changed my apple id password, i can connect to it by browser but when i try it to the iphone it does not work, can anyone help ?

    Hi Lykeas,
    Unfortunately, you would have to change it back to the email address you used back then, in order to deactivate Activation Lock. After you have signed out, you could then change your Apple ID to your preferred email address.
    With kind regards,
    David

  • I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account?

    I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account without knowing their password?

    You cannot delete the iCloud account that is signed on to Find My iPhone unless you know the password. This is called the Activation Lock:
    ACTIVATION LOCK
    It is an anti-theft security measure that is a part of iOS 7. You can only get around this by following the steps in this support article:
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    Contact your friend. This is the only way around the lock.
    Best of luck,
    GB

  • I need to get my brothers itunes off his old phone i already reset it to factory settings but its still telling me i have to enter the apple id and password and we dont know it

    i need to get my brothers itunes off his old phone i already reset it to factory settings but its still telling me i have to enter the apple id and password and we dont know it and doesnt remember the information that he put in itunes to do it

    I guess that the only problem is, that the iphone is already connected / related (or whatever... I´m german) to an apple ID. and if he could go in the ITUNES account, he/they could get rid of that by DISCONNECTING
    please try
    okay... its in itunes to com to the point to disconnect the device from the cloud.
    I thought they still could hat any auto login on the mac ?!
    sorry if I was wrong

  • How do I download the music from iTunes onto an old iPhone 3gs? I have reset the iPhone to factory settings and when I plug it in it wants to use the device name for my current iPhone 5 and I don't want to change anything on my old iPhone.

    How do I download the music from iTunes onto an old iPhone 3gs without affecting my iPhone 5? I have reset the iPhone to factory settings and when I plug it in it wants to use the device name for my current iPhone 5 and I don't want to change anything on my current iPhone. iTunes won't let me change the device name for the 3gs. I just want to use the old iPhone like an touch.

    Hi littlemansa,
    If I am understanding you correctly, it sounds like you are returning to an old iPhone that has been erased and you would like to set it up as a new device without restoring from a backup which would affect the name of your iPhone, as well as the contents therein. I have an article for you that can help you set up your iPhone as a new device, and that information can be found below:
    How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support
    http://support.apple.com/en-us/HT4137
    Basically, it seems like you may be stuck on a screen that is asking if you would like to restore your device from the backup that is filed under the name of your new iPhone, or if you would like to set up the device as a new device. I would suggest that you set it up as a new device to achieve your desired results. 
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • Just got ios 8.1 but cant rememeber my password to activate my phone since it made me reset it to factory settings what can i do???????

    i cant get into my phone after it made me reset it to factory settings and I cant remember the password to my apple id and or my email what can do and how can I fix this ???????

    If you cannot remember the email address you used as your apple ID, try iforgot.apple.com.
    Once you know your apple ID, you can try to reset your password.

  • My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings

    My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings

        Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • HT1212 I found an iphone over one year ago. Its locked with a passcode. I kept waiting for the owner to call it. They never did. I went to ATT store today, they put a new sim card in it. but now itunes needs the passcode to reset it to factory settings.

    I found an iphone over one year ago. Its locked with a passcode. I kept waiting for the owner to call it. They never did. I went to an AT&T store today, they put a new sim card in it. and told me to go home, log on to itunes, and restore the phone to "factory settings".But itunes says the phone is locked and it needs the passcode to reset it to factory settings.
    Any workaround? Or, am I doing something wrong here?
    Thanks so much.
    Joe

    Sounds like you may be the owner of a new phone!  If you don't need or want it and no one claims it you probably can sell it. Check eBay to see what the going rate is.
    You are to be commended for at least trying to find the owner. Many wouldn't. 
    Best.
    GDG

  • IPhone stuck in recovery mode, I can't even reset it to factory settings

    I wrote a post before this but it seems like it got deleted???
    My iPhone is stuck in recovery mode and I've tried everything but nothing works! I can't even reset it to factory settings because I keep getting the "Connect to iTunes" screen. Is there any way that I can reset it to factory settings without using iTunes?
    I've searched all over the web, haven't found anything on this... I've tried all the apps that help exit from recovery mode but none of them work!
    Please, any help is appreciated! Thank you!

    https://discussions.apple.com/search.jspa?facet=content&type=discussion&sort=rel evanceDesc&showAnsweredFirst=true&q=This…
    Look for the thread with the green checkmark to find the answer to your question.

  • I have purchased a secondhand ipad and I want to reset it to factory settings

    I have purchased a secondhand ipad from eBay and to reset it to factory settings it is asking for itunes log in details. I have messaged the person that i bought it from in hope that he can help. but I was wondering if there's another way to reset it without this password.

    Is Activation Lock your Issue..?
    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818
    If so...
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • My ipad 2 will not connect to the internet I've tried to manually enter it but its not recognising it or finding any connections.  I've reset it to factory settings twice and its not clearing it.  Does anyone have any ideas??

    My ipad 2 will not connect to the internet I've tried to manually enter it but its not recognising it or finding any connections.  I've reset it to factory settings twice and its not clearing it.  Does anyone have any ideas?? 

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Reset phone to factory settings to remove unwanted email addresses from autofilling.  Now trying to only sync real contacts, photos, and apps from backup.  HELP PLEASE!  :)

    Reset phone to factory settings to remove unwanted email addresses from autofilling.  Now trying to only sync real contacts, photos, and apps from backup.  HELP PLEASE! 

    All of this should be on your computer as you should be syncing regularly to your computer.. Just sync it back.
    iPhone User Guide (For iOS 4.2 and 4.3 Software)

Maybe you are looking for