Reset iTunes account password but not accepted

I have an iTunes account in the UK and in Australia. Someone gave me a ITunes gift card a year or so ago which I put into my account and spent some of. When I go to iTunes, log into the Australian store, it does not recognise my name/password combination. I have gone through the password reset process twice, each time providing a brand new never before used password. The system confirms successful password change. Caps Lock not on. When I go and log into the Australian store again, it indicates that I have not put the right combination to log in. My log in name is not an email address it is just a string of letters identifying my name as is appropriate.
Can anyone help with this? Thanks, Andrew

Sign out of your account on the iPad, restart the iPad, sign back into you account on the iPad and then try again in Tunes.

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