Reset Mode Zen Mi

People,
my Zen Micro is haviong bad time, is gives a HArdware Problem sign on the LCD screen; but it seems impossible to activate the reset mode. For some time i have kept myself busy with this problem, but i don't really see a way out.
Does anybody recongnise the problem. Is there a golden tip for how to activate the reset Mode or do I just need to keep doing it.
Or...is it possible that my Zen MIcro is dead; and will never activate the reset?
I keep my hopes up, considering that i did activate Reset Mode this morning. But now my MP3 refuses any cooperation!
I hope to hear from somebody who recognizes this.
Dasha

Sounds like you have a defecti've player. You should exchange it for a new one. My first two players were defecti've (hard dri've failed). I've had the third for 3+ months and I'm very happy with it.

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