Reset my phone, now it says "reload software: 552"

I restarted my phone after I deleted a couple of apps, and when it loads up it just shows a white screen and the message "reload software: 552" with a picture of a circle, square and triangle inseide a bigger circle with a line through it. Has anyone else had this problem?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

    My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
    I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
    Can I just reload the software from my BB Desktop Manager ?
    How can I prevent this from happening again ?
    Matt

    Hi and welcome to the Forums!
    Here is the procedure for that error code:
    KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • HELP! Reload Software 552 Error??

    Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

    Hi and welcome to the forums!
    1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
    2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
    3) What does the "windows  installer won't work mean?
    4) Tell us every detail you can think of so we can help with the best advice.
    Either way we can get you through fixing the error, Ok?
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • 8520 curve error "Reload Software 552"

    I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
    Thank You
    Czabless

    Hey there Czabless
    Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
    KB11320 - Clean reload with desktop software
    KB16251 - Clean Reload without desktop manager software
    These should give you what you need to get rid of this error message
    *Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

  • BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

    I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device"  after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D.  Anyone could help me to solve this problem? Thanks. 

    Additional Information:
    Thats what it says whenever i try to connect my bb.
    I cant connect my device.   Help...

  • I was updating my iphone 5 to ios 7 but i cancelled it by forcing a shut down as there was not much battery left so now its in restore mode and i cant restore my phone now it says error 3194 and ive tried the sudo code but it still doent work help?

    i was updating my iphone 5 to ios 7 but i cancelled it by forcing a shut down as there was not much battery left so now its in restore mode and i cant restore my phone now it says error 3194 and ive tried the sudo code but it still doent work help?

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
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  • Dear sir i buy iphone4s with my friend but he forget icloud email and icloud password so how can i reset it phone now it 1step situation

    dear sir i buy iphone4s with my friend but he forget icloud email and icloud password so how can i reset it phone now it 1step situation

    Without the Apple ID and password the phone was originally activated with, you will not be able to activate the phone. No one here can help you, and neither can Apple. So, unless you or your friend can remember that ID, you will never be able to activate the phone.

  • My phone states "Reload software 552"

    Hi  - I have had my curve 8520 since April - bought it from Amazon - it suddenly went white during downlaoding an app and has been stuck ever since with Reload Software 552 on display screen - I have followed all of the blackberry 101 tutorials but my PC always recognises my phone so I do not have change to reboot memory in com unknown status as it never shows this. I have searched and searched the blackberry help website to find a way of emailing or a telephone number to no avail and Amazon will not replce until I have spoke to somebody at Blackberry  - HELP !!!! I am starting to lose all faith in Blackberry and seriously thinking of asking for full refund from Amazon - can someone point me in the right direction - Thanks !!!!!

    Don't worry. It'll be well. What you do is you first "wipe" your phone using either BBSAK or JL_cmder. Your phones OS will be completely removed. The connect your phone to your desktop software it'll pop-up a message of failing to connect. Click on update, and select your previous OS version to install. Read through every step to select add in you want. Then the OS will install. Please update on your progress
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  • Reload Software 552 - Is all my data lost?

    Hi everyone, 
    I have a major issue with my BB and I am scared that my data may be lost. My device hasnt been working properly recently, so tonight I tried to do a contact back up with Orange, for which I had to download their app. Once I downloaded it the phone has shut and when I restarted it again it showsn a white screen "Reload Software 552". 
    I know that the contact back-up I tried to do with Orange, was not succsful, so will I loose all my contatcs if I do a software reset now? I am not too bothered about my pics, apps etc....but I have about 600 contacts both business and private, for which I dont have a back up. 
    I tried using the DM but it wont recognize my device.  Please help me on this one, and let me know if there is any way out of this, which will NOT ERASE my contacts??  
    Many thanks. 

    You have NO recent back up of the device, or have BlackBerry Protect installed and working?
    Yes, you will likely lose your contacts and personal information on the device.
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • HELP! My 8520's come up with 'reload software 552'

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

  • Reload Software: 552 AND computer can't connect

    I've been at this trying to fix my phone for 2 days and still nothing.  I installed an app that didn't work (it came up with an error) so I uninstalled it.  I told it to reboot later and then later did a battery pull.  After that, it came on and said "Reload Software: 552" and I can't get it to reload the software.
    I think it has something to do with the drivers.  I have Vista.  It was barely detecting it at first, and when I tried to reinstall it it would always mess up somewhere in the process.  I tried with the battery both in and out.  However, after resetting or when the battery was out, Windows told me it was installing the software driver.  So I thought that I should re-install Desktop Manager.  I redownloaded it, and clicked repair (Maybe I should try "Uninstall," make sure the drivers are deleted, and reinstall it?) and then after that it couldn't detect it at all.  I directed Windows to install driviers directly from C:\Program Files\Common Files\Research In Motion\USB Drivers and it told me "Windows cannot install this because another process is using the file."  I copied the drivers to my flash drive and had it install from there, and it did the same thing without even reading my flash drive so I suspect it's a Windows configuration file that is in use.  So I tried the same thing in Safe Mode, even opened the Task Manager and ended a few processes that don't crash my computer upon doing so, and still it said that.
    Oh, and the AppLoader program doesn't work either.  The device box is blank and the check box to scan for devices is grayed out no matter what I do.  Even installing Desktop Manager using WINE for Linux doesn't work.
    So I am completely out of alternatives.  Any idea what I should do?

    Wow... so it's not just me?
    Paco, I'm on the THIRD phone that has done this. I've been on these forums looking for help.
    But I'm seeing something I hadn't seen before: someone else who: added a program and removed it... .is running Windows Vista (I'm using SP2)..... and the machine will NOT recognize the phone when the reload is attempted!
    I have no answer for you (yet). I'm pretty upset with my carrer (T-mobile).... Why, with all the people I had to tell of my issue, does NO ONE see this as a problem? (Um.. Ma'am.. have you recently loaded a program? Which one(s)?)
    If we can find a resolution, I would rather go back to my 8220! I am not so happy with this 8520!
    Pax,
    GFApryl
    Detroit

  • Reload Software:552 Problem

    My  Curve 8520 is still "locked up" with the display "Reload Software: 552". I tried using KB18751 to no avail.
    What next? Buy a new phone?

    hixgreen wrote:
    Is that a question ?? or a statement??
    I'm not sure I've done any wiping or uploading.
    I couldn't determine from your post as to whether or not you had followed the advice in the KB you quoted
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751
    Consequently, it was both a question and a statement.
    The advice in the KB is to reload the OS, so are you saying you have done that and it didn't work, or you did do it and have ended up with the error?
    Blackberry Best Advice - Back-up weekly
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  • Blackberry Curve Screen Frozen states reload software 552

    Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen  states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

    Hello keastman, 
    Welcome to the support forums. 
    This article should help you out regarding your "Reload Software: 552"
    Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Reload Software 552 - Can't Restore!!

    Hi all, I have a 8520 and just after installing a new app its crashes with this msg : "Reload Software 552"
    I have been reading many articles, one of them from official site (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751). This one has one step where i should connect through the USB without the battery, but is not working on my phone. If I took the battery I can't connect with the PC.
    ALso, Im still having one problem. I could re-install the OS but the phone its restore to 0, the MENU does not have the any of the apps, I can see all on my SD (apps, pictures) but I can't access any of this from the OS.
    I hope somebody can help me on this as my Bberry is My right hand!!

    You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
    If JL_Cmder does not work, follow this instructional:
    http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • Reload software 552 on blackberry curve 8520

    I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
    What do I do now?

    Hello hitman_544
    Welcome to BlackBerry Support Community Forums
    Please follow this article of Knowledge Base to resolve your issue :
    KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
    I hope it helps.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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