Reset not working on iPad Air. I just bought this iPad Air from an individaual. It was listed as new and came with the box, charger, and guide. The seller said it was jail broken and I told him I did not want it jail broken and he said he would reset

He said he would reset it to factory and I said ok I would purchase it. He supposedly received it as a gift from his business and already had one. Well it all looks in new condition and powers up and down ok, and connected to WIFI when I checked it out at Starbucks. SIRI worked, Safari and the camers worked so I took it. Nothing was on the screen but standard app symbols you see on a new iPad. I compared it to a display at a store.
Well when I got it home I plugged it into my computer and it asked me to trust and I said yes ond on the Air it asked to ok it and I did. Then I tried to go to App store and it came up and asked for the password for a Apple ID. Of course I did not have it. I then tried to do a reset. I went to Settings and did a reset erase everything. It asked me twice if I wanted to reset as it was not recoverable. I said yes. It did not ask for and Apple ID or password. The Air reset started and the Apple logo came up and a bar started to move arcoss under it. It almost became a full bar when the screen went blank and the little small rotating symbol came up. It just kept rotating and never finished. Had to do a hard reset holding the Home and Sleep button for 10 seconds and the the Air came back. Everything is working on the Air except I can not get it to reset and link it up to my computer itunes.
It is on IOS 7.0.4
I hope I am not out my $475. Any help would be appreciated. Any options or suggestions.
Thanks.

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

Similar Messages

I ve received an I pad Air from UK as a Birthday gift which is 64 gb with the UK charging accessories. So I was wondering if i could change my I Pad with 128 gb please? Its into the original packing and I haven used it yet so it´s brand new!!

I ve received an I pad Air from UK as a Birthday gift which is 64 gb with the UK charging accessories. So I was wondering if i could change my I Pad with 128 gb in the next near Apple store please? Its into the original packing and I haven used it yet so it´s brand new!!

Sarabande wrote:
I've used a uk iPad in Italy with just an adapter for the UK charger and it charged quite happily.
Mains voltage in Italy is 220/240 and I think Germany is similar so a basic pin adapter should work.
What has that got to do with the OP wanting to exchange a brand new iPad from the UK in Germany for a larger capacity model in an Apple Store

HT1918 I ve just bought a gift card from Belgium but I m living in Netherlands and I have an Iphone 4S subscription in Netherlands. What can I do to use the gift card? It is telling me that I can't use it because it's from Belgium.

I ve just bought a gift card from Belgium but I m living in Netherlands and I have an Iphone 4S subscription in Netherlands. What can I do to use the gift card? It is telling me that I can't use it because it's from Belgium. i find it really stupid not to be able to use it?!
please give me a hand over here
plus i ve bought the gift card from a supermarket so its kind of hard to get my money back now :|

Gift cards are country specific. You cannot use them in another country.

Just bought this iPad and used maps twice. Now it seems frozen and will not open. Any help is appreciated.

Just bought this iPad. Used maps twice and now it will open to blank page. Any help is appreciated.

Try resetting the ipad hold down the sleep/wake and home button and the same time until the apple logo appears then release . Then try again to see if the map app works

HT4111 I just purchased my first iPad (the new one) and a wireless keyboard. Is there a keyboard usage manual available anywhere that shows the functions of the keys? The info that came with the keyboard was very basic and my searches have been unsuccessf

I just purchased my first iPad (the new one) and a wireless keyboard. Is there a keyboard usage manual available anywhere that shows the functions of the keys? The info that came with the keyboard was very basic and my searches have been unsuccessful.

If you are using a Bluetooth keyboard on your iPad device, you should take advantage of the keyboard shortcuts for quicker access to copy, cut, paste, undo, redo, and other commands.
Command + C : Copy Selected Text
Command + V : Paste
Command + X: Cut Selected Text
Command + Z: Undo
Command + Shift + Z: Redo
Command + Delete: Delete everything to the left of the cursor on the current line
Option + Delete: Delete the word to the left of the cursor
Command + Up Arrow: Go to top of document
Command + Down Arrow: Go to bottom of document
Command + Left Arrow: Go to beginning of current line
Command + Right Arrow: Go to end of current line
F1: Dim screen
F2: Brighten screen
F7: Back one song
F8: Play/pause song
F9: Skip song
F10: Mute
F11: Decrease volume
F12: Increase volume
Eject button: Show or hide onscreen keyboard
 Cheers, Tom

I bought this ipod 4 from a friend the lock button does not work and he doesnt know the password? how do i reset and i cant use my computer???? HELP!!!!!!

i bought this ipod 4 from a friend the lock button does not work and he doesnt know the password? how do i reset and i cant use my computer????
HELP!!!!!!

Place the iOS device in recovery mode usning this program and then then restore via iTunes. The iPod will be erased.
RecBoot: Easy Way to Put iPhone into Recovery Mode
For how to restore:
iTunes: Restoring iOS software

I have bought a 'brand new' iphone 4 from e-bay. The seller said it was on o2, but it will not take an o2 sim? Tried all of the major networks and it will not take any of them. Seller is very unhelpful and I don't know how to find the original carrier. C

Hi
I have bought an Iphone 4 from ebay. It was listed as brand new and on o2. The phone has never been activated but it won't take an o2 sim, in fact I've tried the majority of the UK networks and it just keeps saying sim not supported please insert the original sim. The seller is very unhelpful and I'm a bit lost now. Can anyone help? I'm an iphone novice, am I doing something wrong?

The only option here is to contract 02 and ask them why the phone won't work. If the phone is supposedly locked to 02, then they are the only ones who can help you. Try contacting them to see.
If they can't help you, then I'm afraid that you have been had on ebay and it is never a good idea to purchase iPhones and anything of an expensive nature there - you can never trust what people say.
You need to contact the seller and either ask for the original sim card for the phone and if the phone is actually locked to 02 or you just tell them that you are returning the phone for a full refund.
If the seller is not being helpful, then you can file a dispute with ebay and ebay will then sort it out for you and you should be able to return the phone for a full refund.
Bottom line: Don't buy an iPhone from ebay and if you want an iPhone on 02, go to an 02 store and buy one - they have plenty in stock - my local branch has iPhone 5's in stock and they still have the iPhone 4's if you want one.

I just bought this iPad today any I set up my iTunes account and I purchased a app store card and a iTunes card but when I try to dowload stuff it won't let me what's the problem

Need help please I just bought this iPad today and I factory reset it and then I plugged into my laptop and downloaded the latest software I went and purchased a app store card and a iTunes card but when I try to download apps it won't let me if anyone can help with this problem it would be greatly appreciated. Thanks in advance. Antawn

Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen

After I make a note in the notes icon that came with the ipad, it immediately is emailed to my email address and disappears from notes. How can I make it stay on notes?

After I write a note in the notes icon that came with the ipad, it immediately emails it to my email account and erases it from the note pad. How do I make it stay on the notepad? I don't particularly want it emailed to me.

I have a test with some questions (multiple choice, FIB, matching, etc). I have just one button to submit all the answers, and after submiting the student can see his score and review the test to know where he failed. He can't answer again. However, he can change the answer multiple times before submiting.
"if i turn on success/failure captions the student will see them while answering" - before submitting
"if i turn them off he wont know what's the right answer" - after submitting
My results page is the default. I didn't use any variable. When i go to the results page after reviewing the test all the entry boxes are "wrong".

HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

Ive just bought an iphone 5s from a friend,i reset it and its asking for a code for itunes gift card...do i have to have this?

ive just bought a iphone 5s from a friend..i reset it and while setting it back up in my name it ask for a code for itunes gift card..is this necessary? is there not a promo code..

If you mean that you are creating a new iTunes account then the gift card field is optional, it doesn't have to be filled in, you can enter your credit card details instead as your payment method - and no, there isn't a 'promo code'.
Or there are instructions on this page for creating a new account (e.g. on a computer's iTunes) without giving payment details : http://support.apple.com/kb/HT2534
Or do you mean something else ?

HT2688 i just bought iPhone5, i restored from back up..only thing it would not pick up was my 92 SONGS..plz help

Hello,i just bought iPhone5,i restored from back up..everything is fine BUT my 92 songs does not appear on my ip5.. i saw a couple tatourlis that didnt help.. Wanted to get some answers if anybody would be so kind!!!

You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

HT201441 hi just bought an iPhone 5s from a guy, did not have any battery , i got home i charged the phone and it had a code restored the phone and now the phone shows lost and erased! what should i do? I'm in ireland and the phone is verizon

hi just bought an iphone 5s from a guy at the market ! the phone was dead got home charged it and had a lock gone back the guy was gone!i restored the phone and got phone was lost and erased and no other detailes what else can i do the guy said its his phone and its on verizon now but its neverlocked! how can i get this back and working?

You can't get the phone working without the correct password, because the previous owner activated Find My iPhone and Activation Lock. In order to unlock the phone you would have to ocntact the previos owner of the phone. Unfortunately, this is the only way to get it working again.

HT2186 I just bought an iMac, while setting it up I was prompted to update the OS software. I tried to update it. It won't complete the update, and says "Error- requested timed out. (102) what does that mean? how do I fix it?

I just bought an iMac, while setting it up I was prompted to update the OS software. I tried to update it. It won't complete the update, and says "Error- requested timed out. (102) what does that mean? how do I fix it?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

HT201209 I just received a gift card from someone during these holidays, each time am trying ot redeem the code, I always found a message let me know that this card was not properly activated. How please you can help me about that ?

I just received a gift card from someone during these holidays, each time am trying ot redeem the code, I always found a message let me know that this card was not properly activated. How please you can help me about that ?

You don't go to the drop down "Actions" menu to reply to a post. You find the post to which you would like to reply and you hit the "Reply" button. You then type your message and then hit the "Add Reply" button to post your reply.

HT201263 I just bought this iphone not even a month ago. It will not work unless it is plugged into the wall. It will not turn on plugged into a computer. Am I SOL? I do not have insurance.

I just bought this iphone not even a month ago. It will not work unless it is plugged into the wall. It will not turn on plugged into a computer. Am I SOL? I do not have insurance.

You do not have insurance.
You do have a one year warranty on workmanship and materials.
Call Apple and set up an appointment to have them look at it.
They should fix it ot replace it for you.
Allan

Reset not working on iPad Air. I just bought this iPad Air from an individaual. It was listed as new and came with the box, charger, and guide. The seller said it was jail broken and I told him I did not want it jail broken and he said he would reset

Similar Messages

Maybe you are looking for