Reset or delete my BIS account
Can anyone help? Here is my story:
Over the weekend my email account was compromised so I changed the password.
Now I want to make that change in my BIS account but I can’t log in. I verified my password via the “forgot password” via PIN link on www.metropcs.blackberry.com, but I cannot find a way to recover and/or verify my user name.
I contacted customer service (*611), who connected me with technical support, but they said they could not reset my BIS account for security reasons. They referred me to the local corporate store, but when I got to the store they had no had no idea what I was talking about. They called customer service, and then they got connected to technical support and they were told that the technical support group could not help them.
The corporate store then referred me to a local authorized dealer/service center, who said only MetroPCS technical support can help (which they can’t or won’t do) so I have now gone full circle a couple of times.
Anyway, it may be best to simply delete my BIS user account and then I can go in and set it up again.
Anybody know how I can do that?
Thanks in advance for your help.
DB
Solved!
Go to Solution.
dickboren wrote:
Any chance the following could have happend?
Very much a possibility...we've seen many cases where the next owner is receiving emails of the prior owner and cannot then set up their own BIS conduits. Hence, the KB that says what to do when buying or selling a previously owned BB:
KB05099 Steps to take before selling, or after buying, a previously owned BlackBerry smartphone
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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