Reset Password - HP Color LaserJet MFP M277dw

I forgot the printer password and cannot find out how to reset to factory settings (or the password itself) without entering it. How can i reset the password? (To be more precise the password I set is not accepted afterwards but probably I misspelled it twice ... (length 20, lowercase characters and numbers)

It is a bug in the web-interface! Solution: The length of the password has to be max. 16 characters. (While setting the password there is no warning.But when trying to change (secured) settings later you have to use the first 16 characters of your password!) PS: To reset the printer I pressed the lower left corner of the touchscreen + Home + Return while powering on the printer

Similar Messages

HP Laserjet Pro 400 color M451dw vs HP laserjet Color Pro MFP M277dw

Dear,
Could you tell me what the main difference is between to printers. At this moment I use the Laserjet Pro 400 M451dw but I am very interested in the new Laserjet Color Pro MFP M277dw because you have the copy/scan utlility on this printer. Kind regards.

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

HP Color LaserJet MFP M570dw and HP Web Services

Hi,
I have a HP Color LaserJet MFP M570dw printer and have tried to enable the HP Web Services, but without success.
My printer is configured on a fixed ip-address, with a default gateway and of course with static DNS servers (8.8.8.8 and 8.8.4.4).
Every time when I try to enable the Web Services feature I get the error message "Connection error. Check your internet connection.".
My internet connection is working fine and the printer is able to communicate thru the firewall fine too. When I do some tracing I see the printer communicating to the public ip-address "23.21.172.122" but there is no response comming back. So I assume the problem is external and not related to my internal configuration. I have tested this with a fully opened firewall (allowing all communications from my LAN to the Internet) with exactly the same results. There is no answer comming back from the ip "23.21.172.122".
Also I can't find the HP Color LaserJet MFP M570dw printer in the supported HP ePrint printerlist.
The 400-series is supported, the 500-serie is not mentioned.
But since the webinterface of my HP Color LaserJet MFP M570dw printer is giving me the HP Web Services configuration page, I asumed this type would be supported too...
Does anyone have a clue how to get ePrint working on the HP Color LaserJet MFP M570dw printer?
Is there anyone who got the HP Web Services working on a HP Color LaserJet MFP M570dw printer?
Kind regards,
Rene.
This question was solved.
View Solution.

Hi Rene,
Have you tried updating its firmware version?
The latest firmware should improve the web services connectivity and may help resolving such an issue:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5210913&sp...
Also be sure to follow its steps which may help resolving a connection issue:
• Improvements made for connecting to HP Web Services.
NOTE: After updating from firmware datecode 20121002 to firmware datecode 20121019, if a connection to HP's Web Services cannot be established a Security Reset should be performed. Use the following steps to perform a Security Reset.
1. At the printer's touch screen control panel press the wrench & gear icon (Setup menu) at the top of the touch screen.
2. Using the scroll arrows on the right side, scroll until Network Setup appears then press Network Setup.
3. In the Network Setup menu select Security
4. Using the scroll arrows on the right side, scroll until Reset All Security appears and then press Reset All Security. Allow the reset to complete before attempting to connect to HP's Web Services.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Color LaserJet MFP M476dn - Impossibly slow ethernet

Win7 - 64 bit on typical small office network setup (Comcast internet, Linksys Router, half computers on wifi, half wired).
Upgraded from terrible old Brother multi-function printer.
We print some files from remote desktop (using redirected printers.. as in, the remote desktop session has the ability to print through our computers to our local printer).
Sometimes the files are large (10-20mb).. and the Brother printer sends it right over in about 1 second.
New HP Color LaserJet MFP M476dn goes as slow as you can imagine.. I can sit a watch the printing dialog box and watch it 256kb........512kb........768kb.......... out of 15mb.
I have tried a bunch of combinations of different drivers (PCL5 etc), link speeds on the printer, RAW processor, Port types, and so on, but can't find the right combination..
I should mention that we are using the exact same ethernet cord as the old Brother printer. Also, the HP is set to a Static IP.
Please help!
Thanks,
Eric

I had this exact problem. I've had the printer for about a month and it was very fast at first. I really like the printer, especially the duplex ability. Over the past week or so it became excruciatingly slow. I just finished downloading the new firmware and drivers but before installing them something made me check the Ethernet cable which is plugged into my Airport Extreme 802.11n Gigabit router. It was loose and partially pulled out so I plugged it back in all the way and the printer went back to printing the way it is supposed to.
You might want to give this a try. Perhaps try another Ethernet cable or direct connection via USB if that doesn't work.
Frank

Color Laserjet Pro M277dw making weird noises when printing

Hello Everyone, At my office we bought the Color Laserjet Pro M277dw printer last week, and since then everytime we print, the printer makes really weird noises. We checked inside but everything inside looks to be okay . Here you have the link with an audio I recorded with the sound it makes. Thank you very much and it would be great if you guys could help us to find a solution! Best, Lorena

Grinding can only mean physical damage to the printer. You need to isolate the sound and replace the part to resolve the problem. The good news is that this is a new printer and will be covered by the warranty. Contact HP directly and have them run you through the options. It shouldnt cost you anything, but you do need to contact them directly.

Hp color laserjet mfp 177fw digital fax setup

Dear Folks,
Does hp color laserjet MFP 177 fw supports digital fax ( receive fax to network folders or email without printing both color and black) .please help me in this regard.
Binjack

Hi,The M177fw model do not support recieving faxes digitally to a computer, it only allow a recieved fax to be printed. You may find the Fax smart software features section below, Fax to PC is not a feature of the software for your printer:http://store.hp.com/UKStore/Merch/Product.aspx?id=CZ165A&opt=B19&mastersku=CZ165A&masteropt=B19&sel=BPRN&#merch-tech-specs (Just to compare, below are the same specifications for the M225dw which do offer a such)... Regards,Shlomi

Reset password for HP LaserJet 1536dnf MFP

I have a HP LaserJet 1536dnf MFP printer that I lost the code to administrate from the front panel. I have changed my networking configuration and need to adjust the settings, however I am unable to edit anything on-device without that password. Is there a way to reset the password? or worst-case reset the device entirely and start from scratch?
Thank you,
Tom

Hi @MITP-Tom,
I see by your post that you need to reset the password on the printer. I can help you with this.
Please check your private messages for the reset for the printer.
In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Color LaserJet MFP M476nw Fax Test failed

I bought a new LaserJet M476nw, but my fax test fails everytime through the laserjet setup and HP utilities software. The Laserjet is connected on a network and using Vista.
I have a dedicated fax line connected from the jack to the icon with the jack on the back of the laserjet. I can hear dial tone on the fax line when connected to a phone. I have called the fax line and it is rings normally and no answer. I also tried connecting a phone to the laserjet phone icon, while the fax line is connected to the laserJet, I can hear the dial tone from the phone.
I do not know what else I should do to get the fax test to pass, so I can start faxing on this new machine. Any suggestion is appreciated.
Mike
This question was solved.
View Solution.

Actually this problem is now solved.
It was a brand new machine, so since I really didn't have any data so I did a restore default. It rebooted and now it passes.

Hp color laserjet MFP M476dw

Hi,
My printer was working earlier this morning but now none of the office computers are able to print any jobs. I ran a Wireless Network Test report and everything is fine. I also ran a configuration report and nothing shows up as an issue.

The heat from your M476 combined with the natural humidity of the laser toner fusing process is sealing your envelopes. You probally need to find a way to reduce the amount of heat that is being used when printing envelopes. Normally there are two places to look for configuring the heat. The first is the pritnt driver itself, which you can switch around with UPDs and different printer languages in hopes that one works better than another. The other is a print driver configuration for the paper type you are printing from. For example if you are selecting the Envelope #10 paper size or some custom size. Each paper type contains commands that the printer uses to heat up and cool down the fuser so that the toner gets properly bonded to the paper.

Scanning to HP Color LaserJet MFP M476nw

I just installed the software for the MFP476nw. When I scan an 8.5 by 11 page, it scans it onto a larger size which must be cropped before saving as a pdf. This creates a lot of work for a large document when you have to crop each page before saving. What is the best way to scan 8.5 by 11 page to the same paper size in pdf using the MFP475nw?
This question was solved.
View Solution.

Sure, on Mac you may use the HP Scan software, located under Applications > Hewlett-Packard.
Once clicking on New Scan you may have to click the Show Details button and change the Scan Size to US Letter.
Another altervative is to scan using the OS tools such as Apple Preview, Image Capture or the Printers & Scanners screen.
Be sure to undeck the Custom Size option within the scan settings and then select the US Letter size.
You may find a detailed instructions for those in the fofllowing link:
http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5245583&docId=emr_na-c03415763&docLocale...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Cannot print to Color Laserjet Pro MFP M177fw

I have a HP Color Laserjet MFP M177fw hard wired to my router. I can print from internet explorer, chrome and other applications such as Office and Notepad, etc. I cannot print from Adobe Acrobat Pro XI. I can get to the print dialogue page and hit print but nothing comes out and I can't see any jobs stuck in the print queue.
I am using an HPtouch computer with Windows 8.1

I have the same problem for my 177fw. It does connect to my desktop via wireless connection when I check the control panel, yet no printing job could be done and they just disappear in the queue list. Sorry to say that, Ms. Helen-Hua, but I don't think "trying to print as image" can help to solve the problem no matter what result it is. For most people I don't think they would accept a printer that cannot print a simple text document.
Look forward to receiving working solution.
PS. The wireless connection has absolutely no problem for my win 7 laptop and my desktop which is formerly win 7. The problem only happen when the computer is upgraded to win 8.1 and another brand-new win 8 desktop.

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

LaserJet MFP M476nw - Administrator Password Reset

I've had my new printer now for about 1 month and on receipt I set the Administrator password. Unfortunately I can't find where I wrote the password down and now can't change my fax settings without it. Is there some way I can reset to factory default and start all over again?
Thanks in advance for any assistance offered.

Hi @RubyANU
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Color LaserJet Pro MFP M476 series page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Color LaserJet Pro MFP M277dw digital sending feature

Does the HP Color LaserJet Pro MFP M277dw support the scan to file over network feature?
I have a Windows Server with a file share, and I want users to be able to scan documents to the file share. Can I do this with this printer??
Kindly help...

John_Getzke, Thanks for your suggestion. However, I was using administrator accounts. I tried to create a new administrator account to do it again, but got the same result. lateblue

HP Color LaserJet Pro MFP M277dw Installation Issue

Hi, I purchased a new HP Color LaserJet Pro MFP M277dw yesterday, and is having difficult time installing the driver. I tried downloading it online and using the CD that came with it. I have also tried to install in two different computers, one is a desktop with Windows 7 Home Premium, the other is a notebook with Windows 8.1. In all instances, it stops at "preparing for installation" stage with an error message that reads "A probelm occured while preparing to install software to your system. Please restart your computer, and run this installation again. If the problem persists, please check the product support web site for your product". I tried to restart the computers many times, and I have also tried to change windows "User Account Control Setting" to the least sensitive level, but still to no avail. I need help! Thanks,lateblue

John_Getzke, Thanks for your suggestion. However, I was using administrator accounts. I tried to create a new administrator account to do it again, but got the same result. lateblue

Reset Password - HP Color LaserJet MFP M277dw

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