Reset/restore/reformat doesnt work, what now?
So I bought a 20gig non color ipod december '04 (out of warranty now). Yesterday the ipod froze up in the middle of a song then went blank.... I now get the folder with the question mark.
When I plug it in, the computer (Mac G5) doesnt recognize it, neither does itunes. I ran the updater. Still doesnt work. I tried to restore/reformat it several times with different versions even of the updater and it always says "An Error has Occured." right before it finishes...
Anyone provide some help please?
Thanks...
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
The copy above was copied from this website.
http://support.apple.com/kb/TS3694#error14
Similar Messages
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itunes restore did not work what do i do now
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
The copy above was copied from this website.
http://support.apple.com/kb/TS3694#error14 -
When i try to sync my old ipod touch. it says theres a error. so i update it and reset it and stuff but it still doesnt work. what should i do?
Before you restore the iPod from the backup that Dave had you make yu have to transfer stuff from the iPod to the computer since the backup does not contain the apps themselfes, music, synced phots and some other stuff. To see what a backup contains see:
http://support.apple.com/kb/HT4946
To transfer iTunes purchases:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- For other stuff you need a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support CommunitiesA lot of thos are paid, especiall for more than a limited number of items. It is harder to find one that does synced photos. -
My ipod touch says its disabled, and i tried restoring it but it doesnt work what can i do?
my ipod touch says its disabled, and i tried restoring it but it doesnt work what can i do?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
my iphone has before used a apple id for icloud then accedently my device has upadated with itunes then now its activation locked with apple id but my apple id doesnt work what i do
my apple id =[email protected]You need the original owner to remove the device from his or her account. There is no workaround.
Activation Lock -
I have an iphone 3gs - yes, an older iphone.
This morning apple had a msg that asked if I wanted to upgrade to the new ios 6.1 (?). I said yes. Now I can't use my phone. I've tried hitting the power and other buttons. I get a white apple on the screen. can't reset phone - doesn't work. what can I do besides take phone into Apple? This *****! I realize (now from reading internet) that my phone/system may be uncompatible. Help!I have a 3GS (a true classic design!) and have upgraded it to 6.1 today. The process did not go without a glitch - it took a few attempts to get the app's to sync but after detecting the ones causing an issue and deleting them it works - so far! I have had issues about 50% of the numerous times a new OS is uploaded to this phone and always take the new OS with trepidation. But at least you know there is a 3GS with 6.1 working OK.
I suggest you do a fresh restart to the phone several times - without it being connected to the computer - to see if it gets its act together and starts. I think it will. Hold down the top 'power' button and front round control button until it shuts down - goes blank and dead. Then press the top power button to re-activate - reboot - it.
If that does not work then plug into your itunes computer, navigate in iTunes to see your iPhone and hopefully you will be able to sync it or at least 'restore iPhone' from the 'summary' tab.
If you can not get onto the iphone perhaps you will still be able to sync if in iTunes by going - 'file' - 'devices' - 'sync iphone' or failing that try transfer purchases' and ultimately 'restore from back-up'.
I had technical problems with my old 3GS (suffered a failed wireless antenna) so I took it to an Apple Store and they issued me with a service-replacement/reconditioned phone for a very modest charge. So if worst come to the worst get a new phone that way! -
I have an apple tv 3rd gen and when i try to open HBO GO it loads but then the screen comes black,it doesnt work.what can i do?
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore) -
I forgot my ipod password and i didnt use it for along time so it wont even connect to itunes plus it fell in the toilet so my home button and volume button doesnt work what do i do?
Place the iOS device in recovery mode using this program
RecBoot: Easy Way to Put iPhone into Recovery Mode
http://jaxov.com/2010/05/recboot-iphone-recovery-mode/and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
Enter DFU mode without home button or Power Button | technoNix
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
on my macbook my one button delete botton sound buttons and escape doesnt work i updated everything and it still doesnt work what do i do
Unless somebody else has a micracle workaround I don't know. Probably get the phone in for repair since it has been living on borrowed time so far and now you absolutely must have a working button.
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my computer keeps saying that itunes is not working so i updated my windows and reinstalled itunes but it still doesnt work what do i do?
This link will give service options for your Country ,select from drop down menu
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
To troubleshhoot restore see document below
http://support.apple.com/kb/HT1808 -
TS1424 how to fix error 21 my iphone doesnt work what should i do????
how to fix error 21 my iphone doesnt work what should i do????
Hello,
I found this article that should help you out:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
It says the following about Error 21:
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Hope that helps,
David -
I changed my password on my iphone 5 but when i try typing it in it doesnt work what should I do?
I changed my password on my iphone 5 but when i try typing it in it doesnt work what should I do?
Put iPhone into Recovery Mode and Restore with current iTunes on computer. Open iTunes on computer, connecti iPhone to computer, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.
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my iphone 4 is stuck on the reboot logo, ive ried holding both home and power to shut it off snd then keep holding home to let you plug it into itunes but it doesnt work. what do i do?
Did you try rebooting the iPad? You will need to have some battery power for this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This may be helpful
iPhone, iPad or iPod touch: Not responding or does not turn on
Frozen or unresponsive iPad - Apple
iPad: Unable to update or restore -
my iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?
Is it the Home button that doesn't work, or the Power (Sleep/Wake) button? If the Power button works, you can switch it off. Not sure how you have been able to do anything without the Home button working?
Cheers,
GB -
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Are you talking about iMessages or email?
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