'Reset security question' option not work

It say e-mail sended check your mailbox but i can't find any mail or junk mail.. I've tried several times.
Please fix it or is there another way to reset security question and answer ?
thanks.

Should come up as "Forgot your answers? Send reset security info email to <First letter of address>•••••@<domain>" not 'mymail'.
As you can only see the first character and domain, it is impossible to tell if there is a typo in the Email which could be sending the Security Question Reset to a random Email address instead of yours.
You'll need to contact the Account Security Team. You can request a callback so that the call cost is covered by Apple by using getsupport.apple.com. Check it's showing your country at the top of the page) and select the following options:
More Products and Services
Apple ID
iTunes Store, App Store or Mac App Store
Forgotten Apple ID Security Questions
Call Me Now / Schedule a Call
Choose from the available callback slots if scheduling a call
Enter details and click Continue to enter the callback into Apple's system
NB. Don't forget that as it shows the country code (+44 for UK, +353 for ROI), you need to drop the leading 0 from the beginning of your mobile number or area code!

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Hi all please i want reset security questions but not send email from apple to my email

please help me hi all please i want reset security questions but not send email from apple to my email

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5576 My answers to itunes security questions are not working, what do I do?

I need help to reset security questions for itunes.

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

HT201303 My security question is not working and the recovery e-mail is not mine!!! how can I reset the security questions?

Hello,
I put a 100$ in my account, when I came to buy it asks me for the security questions although my password is correct. When I answered the security questions, it says it is wrong. I tried to change my security questions by send a recovery e-mail but the e-mail address it is sending to is not mine (its other than the alternative e-mail) I can't change the security questions and I can't use my credits to buy apps. what should I do to fix this problem?

Saunakhvshg,
contact Apple directly.

HT5312 The link to reset security questions does not exist anywhere I have found...any know where I can get it?

Does anyone know how I can reset apple id security questions? In support they show a link but that does not existing anywhere that I can find. I just got a new phone and cannot buy anything without answering the questions but I cannot seem to get the answers right.

If you don't have the link then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

There is no reset security question option

i am trying to reset my secuirty questions but there is no reset option? i have added another email as a recue one but still nothing?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109814)

E-mail for reseting security questions is not the correct email can i change it?

Is there any way to change the email where the answer of the security questions go to? I says it sends to j********@hotmail.com , but that is defenitly not my email addres. Please help

Sorry, there's no way to change the email address for an account. Just setup another Sync account.
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-or-no-longer-have-access-to-my-sync-email-address

HT5312 Forgot your answers? Send reset security info email not available?

send reset security info email not available plese help me how can reset security question if not available.

If you forgot the answers to your security questions and don't have a rescue address with which to reset them, you need to contact Apple's Account Security team for assistance.
You can speak to an Account Security Advisor by calling AppleCare technical support. To find the right contact option for your country, see this article:
Contacting Apple about your Apple ID account security
http://support.apple.com/kb/HE131

How I can reset security question?

please help me to reset security question and note that the option for alternate email is not avialable ...

The reset link will only show if you have a rescue email address on your account, an alternate email address is not used for resetting security questions.
How many security questions do you have on your account ? From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT201303 My security questions aren't working and I know exactly what they are! I apparently didn't put a rescue email when I made them. WHAT DO I DO?!

My security questions are not working. I know EXACTLY what they are for I have them written down. I also, apparently didn't make a rescue email. The website is TERRIABLE and keeps looping me back to different solutions that DON'T help. WHAT DO I DO?!

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97456)

How do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...

how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 option to reset my security question is not available for me.

The option to reset my security questions in not available for me, please fix, thank you.

You need to contact Apple, either through the link in that article or by phoning them.
(79401)

Answer security questions option doesn't show up when reset password

I restore my iphone 5s then i can't active it because of activation lock.
I don't remember my apple id password, so i go to reset it but the answer security questions option doesn't show up (my apple id is [email protected] with no backup email).
how can i reset my password now.

Hey dunglv,
It sounds like have tried resetting your password but do not have the security question option and do not have a rescue email account setup. Use the following article to contact Apple for assistance with your account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

HT5312 I am trying to reset security questions. I have made sure i have 2nd email address. I have verified email address. I go to send reset for security questions and i am not getting email back.

I am trying to purchase songs. I am ask 2 security questions. I can't remember answers. I hit the send reset, security questions. I am not getting any response back. I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing.
I have a $15 itunes card tied to this. Any help is appreciated.

Hi CDB,
A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
http://support.apple.com/kb/ht5570
Cheers,
GB

'Reset security question' option not work

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