"Reset sync history" does not work

I am trying to fix an issue where my iPhone no longer syncs to my outlook 2007. Many posts suggest resetting sync history in iTunes, but when I click on "reset sync history", absolutely nothing happens. Something is broken. All suggestions welcome.

Does the password work at https://account.services.mozilla.com/ ?

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    Hey Rafael,
    I've heard of ur problem by Carol Garcia.
    I still think the problem was related to the fact that you were commiting the work at JDBC adapter, even though your DB (it was Oracle, right?) supports internal commit. I do aggree that this scenario should work for non-commiting DBs, though. Thus it is a bug, and the note is relevant.
    Anyway, did you try to commit the work at DB side? I think it should have resolved your case (even though the bug would still exist, but it would not impact you).
    Regards,
    Henrique.

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