Reset the phone to factory settings or wait???????

Hi.......Have a 3gs with a problem....since i upgraded to ios4 my gps wont work any more. What do you think...should i wait for the fix (4.1) or blow the phone clean and set it back to factory settings??

First, all readers should be aware that any issues whatsoever involving iPhone 4.0 software update, no matter which model iPhone you are using, all issues are backed by 90 days free tech/phone support.
Second, I had a problem wherein the iTunes could not back up the iPhone because of "unable to initiate session". I called and spoke with Apple tech and re-installed iTunes. When the problem still was not solved they suggested restoring the iPhone to the original settings. Because I had already had all of the information on my iMac, Apple tech walked me through the process and I restored settings. It worked perfectly, and the automatic sync put all of my photos back. It also restored all of my apps. Solution-restore to original settings, and be aware that any issues whatsoever involving iPhone 4.0 software update, no matter what iPhone you are using, all issues are backed by 90 days free phone support..

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Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

I have recently sold my iphone and the new owner says he cannot use my phone without my apple id and password.i reset the phone to factory settings before i sent it.can he run up a bill using my id?cheers.

I have recently sold my iphone and the new owner says he needs my id and password to use it.i reset the phone to factory settings before i sold it but wanted to know if he could run up a bill even though i no longer have an account with my phone provider?

You did not follow the proper procedure when selling the phone before resetting it to factory settings. You must help the new owner deactivate the Activation Lock or else he will have the same issue over and over when he upgrades the software or sells it to someone else.
What to do before selling or giving away your iPhone, iPad, or iPod touch

I recently used iCloud to back up an iPhone 5S to the Cloud and then in iTunes reset the phone to factory settings. Where do I find the contents that were backed-up especially the photo's?

I recently used iCloud backup on my iPhone 5S and then restored the phone to factory settings in iTunes. The contents of the phone is "somewhere" in the Cloud but I don't know where to find it on my Mac Book Pro - accessing my iCloud account just shows all the devices that are backed-up but not where the contents of the phones are.
Specifically I am trying to locate photographs.
Any help will be appreciated.

A backup to iCloud is not designed to be accessed or viewed -- it is designed only for use in doing a restore to the phone or iOS device. Following has instructions on how to do that http://support.apple.com/en-us/HT203977
iCloud Photo Library (beta) iCloud Photo Library beta FAQ - Apple Support does support storing photos on iCloud and accessing them from a web browser from your Mac (and likely in the near future from a new Photos app on your Mac) but that is something different than an iCloud backup.

I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

     At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-Mike

You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I have forgotten my passcode and it says I have to connect to iTunes to reset but when I connect it to iTunes it will not reset the phone to factory settings please help

I Have forgotten my passcode and I have connected it to iTunes to factory reset but will not reset it please help

Hi ..
Follow the instructions here > iOS: Forgotten passcode or device disabled after entering wrong passcode

HT4061 I just got this iphone 5c i used the Restore from icloud and keep getting an error it doesn't reset the phone tho factory settings what can i do? I tried to reset it from the computer but it doesn't happen. And now it shows the itunes icon.

tryed to restore iphone 5c get an error message theres no info on it anymore and halfway through restore process it gives me an error

The iCloud backups just dont work for me so I use the computer backup intead and works fine. If you can make a computer backup.

HT2204 I have 3 iphones and all use the same apple ID,how do I change this so each phone has its own id,do i restore the phones to factory settings first??as im having problems with contacts being added to and deleted from each phone.

I have 3 Iphone 4S and all have the same apple ID which is causing problems as far as contacts are concerned,when i sync 1 of the phones to my comp the contacts appear on all the phones.How do i create a new ID for each of the phones do I have to reset the phones to factory settings first,any help would be appreciated.:)

Hello marie196,
Thanks for the question, and welcome to Apple Support Communities.
You do not necessarily need to restore the device to factory settings, but rather sign out of the four services that utilize your Apple ID: iCloud, iMessage, FaceTime, and iTunes & App Stores. Once signed out, you can sign in with a new Apple ID. For more information, see the following article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Additional Information: You may encounter an error regarding a 90-day limit. For information on this, see the following article:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
Thanks,
Matt M.

After resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
If you can't update or restore your iOS device

How do I download the music from iTunes onto an old iPhone 3gs? I have reset the iPhone to factory settings and when I plug it in it wants to use the device name for my current iPhone 5 and I don't want to change anything on my old iPhone.

How do I download the music from iTunes onto an old iPhone 3gs without affecting my iPhone 5? I have reset the iPhone to factory settings and when I plug it in it wants to use the device name for my current iPhone 5 and I don't want to change anything on my current iPhone. iTunes won't let me change the device name for the 3gs. I just want to use the old iPhone like an touch.

Hi littlemansa,
If I am understanding you correctly, it sounds like you are returning to an old iPhone that has been erased and you would like to set it up as a new device without restoring from a backup which would affect the name of your iPhone, as well as the contents therein. I have an article for you that can help you set up your iPhone as a new device, and that information can be found below:
How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support
http://support.apple.com/en-us/HT4137
Basically, it seems like you may be stuck on a screen that is asking if you would like to restore your device from the backup that is filed under the name of your new iPhone, or if you would like to set up the device as a new device. I would suggest that you set it up as a new device to achieve your desired results.
Take care, and thanks for visiting the Apple Support Communities.
-Braden

HT1212 hi my name is ari and i have an ipod touch newest gen that was disabled and it was given to me disabled ..i downloaded i tunes to my computer but i cant figure out how to reset the ipod to factory settings

hi i have an ipod touch that was given to me that was disabled and it belongs to a kristien but she no longer lives here and my apple id doesnt work for this ipod and i wasnt to reset the ipod to factory settings so it can be my ipod and i dont know how to go about that

You can restore from backup since the screen-lock passcode is not restored.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I'm using iphone 4 but could not backup or update the phone. Am forced to restore the phone to factory settings. All it shows was a itunes and plug. What am i supposed to do?

I was prompted with the 'No Service' message. When i tried to switch it on again, it showed the iTunes icon and plug. When I tried connecting it to iTunes, I was prompt to restore the phone to factory settings. No updates or backup was allowed. What does this means? I have never done any backup for this phone. Someone please help.
Thank you.

Correct.
That is why it is both Prudent and Recommended to Backup on a regular basis... at least Weekly.
How to BackUp > http://support.apple.com/kb/ht1766
What gets Backed Up
iTunes http://support.apple.com/kb/ht4946
iCloud http://support.apple.com/kb/PH2584

How do I unlock macintoch HD hardrive in order to reset the mac to factory settings?

How do I unlock macintoch HD hardrive in order to reset the mac to factory settings?

Try this thread > https://discussions.apple.com/message/23874937#23874937

HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

HT4759 Hi Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password. Please can you help me. thanks

Hi
Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
Please can you help me.
Grateful

If you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808. Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.

Reset the phone to factory settings or wait???????

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