Reseting internet service account

Hi, I'm Jamil, i'm using blackberry curve 8900. Have purchased this phone almost new (used for around two weeks). I've been using it for around 3 month and cannot access blackberry internet service. The reason is that previous owner has already openned an account and I do not have the username and password. Is there any way to reset said account so I can create mine?
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Hi and Welcome to the Forums!
You have troubles ahead, I am afraid. See this matrix for the steps that must be conducted by buyer and seller:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB05099&slic...
The seller must conduct the seller steps. If you cannot reach that person, then you will have to try and convince the prior owners carrier to release the PIN from the BIS account so that your carrier can create a BIS account for you. It will be difficult...most carriers will not do this without release from that prior owner (since they must suspect the device to be stolen rather than sold). But I've heard some lucky stories. I hope you become one of them.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Internet Service account setup question

Hello,
I have a Blackberry 8520 and have a question about setting up the Internet Service.
This Blackberry will be used on more than one GSM provider network .. Orange Switzerland and WIND Italy. Does it matter which network the Blackberry is connected to when I first set up the Internet Service account .. i.e. entering the PIN and IEMI numbers the first time through the provider's Blackberry Internet Service WEB portal .. ?
Does any special reconfiguration need to be done on the phone when moving from one provider to the other?
Thanks for any insight you can give me.
Paul

Hi Z-Paul and welcome to the BlackBerry Support Community Forums!
Are you roaming between networks or swapping SIM cards?
Thanks
-CptS
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Blackberry Internet Service account

Hi everyone,
well, despite trying, this newbie couldn't get on with her Blackberry so has returned it to the shop and gone back to using her sad little nokia. I wanted to ask one quick last question before saying goodbye.
When I first set up my Blackberry, I created a Blackberry Internet Sevice account online. For the life of me, I can't remember exactly why I did this, but anyway, I went to the Blackberry Internet Service login screen (in an attempt to delete the account now that I've returned my phone), but it didn't recognise either my username or my password. It's not a big deal, but I'm a tidy soul and would have liked to delete the account. My question is this: I wiped my Blackberry before returning it and have subsequently changed the passwords to my email accounts: if I do still have a BIS account somewhere, will Blackberry, in theory, still have a link to my email accounts? I'm hoping not.
A special thanks to JSanders who helped me out when I was having problems.
Bye now,
Eve
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Hello,
You have done almost everything necessary to keep things clean. Changing your actual email passwords will prevent BIS from accessing those accounts, even if a BIS account should still exist. To truly eliminate the BIS account, you need to contact the carrier through which you created it...the carriers manage BIS accounts for their customers. See this KB for all steps that need to be carried out when transferring a used BB:
KB05099Steps to take before selling or after buying a previously owned BlackBerry smartphone
As to why you first created a BIS account, see this FAQ:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
The last account in the list is the BIS-level account...you need BIS to enable those services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Integrating Microsoft Outlook Web Access email address with a BlackBerry Internet Service account

Hi, I would appreciate some help from anybody that can.
I am a new BB user with a Curve 9300 and have been setting up my device. I have run into a problem and am at a dead end as far as solving it.
KB03133 at http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03133 describes what I am trying to do, my problem is as follows.
The KB contains 2 sets of instructions for achieving the same result, one, the first one to be done on the device and the second to be done on a PC.
In the first set of instructions, I get as far as step 4, step 5 shows an option "i will provide the settings" I dont have that option available, did I mention that the first thing I did when I took the phone out the box was upgrate to os6 and now I believe that this may have been removed as an option so; is there another way to manually provide email account settings on the device?
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
I have managed to add two other email accounts and create a new one from the device using the BIS service on the device but as I understand it the device logs you on automatically and therefore I dont have nor need the password on the device.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS

Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
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BlackBerry Internet Service with Microsoft Outlook Web Access account

I need to switch my 8820 to a new work account. They use Outlook Exchange 2003, but do not support BES. I have access via both regular desktop Outlook and also Outlook Web Access (from a different server). I read the procedure to use BIS in KnowledgeBase KB03133. After entering my email address and password, I get a message that it was successfully set up. But, I get no e-mail messages delivered. When I check the settings, it looks like it is not using the correct server for Web Access. However, I can find no way to manually enter it - I don't get the error message described in Step 5 where I can pick "I will provide the settings." I try to set up via computer but I get a message that my BIS cannot be accessed via HTML and need to set up on my BB.
Any suggestions? Would it work with a newer phone running a newer OS? Do I need to check with AT&T if it supports Outlook Web Access? Thanks in advance.

Hi and Welcome to the Forums!
Lot's of possible variables...here a several other KBs to try:
KB03133How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB18567BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010
KB15173Locate the mailbox name for a Microsoft Outlook Web Access 2007 email account
KB04804Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account
KB02858Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
The trick to getting to the manual settings screen is to provide your valid email address, but an incorrect password...then, it will allow you to manually enter the settings.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.
If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.
Thank you,
Fred
Solved!
Go to Solution.

Hi there!
To log into your BIS account from a PC/browser (not the BB browser), go to this URL:
https://bis.na.blackberry.com/html?brand=vzw
Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:
KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cant set up internet email account

hello... i used to live in the us, and i bought my bb pearl 8100 like 9 months ago through t-mobile and signed for bb internet service. 3 months ago i moved away to venezuela, so i cancelled my t-mobile service, and signed here in venezuela with movistar. t-mobile release my pin, and everything was working fine with my bb. i never has to set up my internet email service again, i keep receiving my emails normally.
3 days ago i stop receiving emails. so i try to use the set up wizard or email settings configuration through my phone and everytime it gave me this message ..."your account is not accessible via HTML browser. Please use your device to access Blackberry Internet Service." the first time that i did the set up wizard that was 9 months ago, i dindt use any website, it was automacally. i called my local carrier and they told to go online on their blackberry internet service website to register, but it doesnt work either.. keep giving me the same message "your account is not accessible via............." . i called t-mobile and they told thay my pin wasnt attached to them, it was released, and that i should contact the manufacture.
please help me!
thank you!!

when i switched to movistar i dint setp u my email, because the one that i was using on my bb was a hotmail account that i set up the first time with t-mobile. i did throught the set up wizard, that took to me to a series of steps but without login in the t-mobile website.
the problem started 3 days ago, when i changed my hotmail password, and i received an email from from blackberry saying that my handheld has no longer acces to this email address, and that i should go to blackberry internet service and change de password. thats when i start trying to do it on the bb and on the movistar website and i keep receiving on both the following message "your account is not accessible via HTML browser. Please use your device to access Blackberry Internet Service."
i dont know if its because the movistar sim card gave me another options or is different (or the emaial setting or software) than the tmobile one. I had read something about tha maybe the problem is, because the BlackBerry Internet Service account was created using the Automatic Login feature.
I also had read something about resending the service books....
do you have any other suggestions that might help me????
thanks!

I recently changed my internet service provider and my e mail address. I updated my iTunes account with the new e mail. Now I cannot get updates on my devices, because the login box on each still contains my old e mail. How can I change this please?

I recently changed my internet service provider and my e mail address. I updated my iTunes account with the new e mail. Now I cannot get updates on my devices, because the login box on each device still contains my old e mail, and I do not know how to change this How can I change this please?

Try tapping on the id in Settings > iTunes & App Stores on your devices (Settings > Store if they aren't on iOS 6+) and then log back in and see if that 'refreshes' the account on them.

Network service reset - Internet browser stop while working

Dear All,
I am using previou version of mac os but currenlty I am using Mac OS X 10.6.8 but after upgrade I have face one problem that every time my network service reset. When I work in Safari or Mozilla (any web broswer) but suddnly internet stop after I refresh the page than again browser is working. this happend many time in a day so it is stop my work and I distrub while working.
any one has same probelm or any one has a solution so please show me how I can resolved the issue in mac os x 10.6.8
Thanks
Pulkit

Hi and Welcome to the Forums!
Even though two steps are redundant, I suggest the following steps (in order, waiting for success of each before proceeding to the next):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then it sadly remains up to your carrier to resolve as they are the ones who deliver your services to you...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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FIM Password Reset Client Service error 1053 when starting service - what is the minimum permissions set?

Hi,
I've installed Password Reset Client Service on a machine with locked down GPO settings. Now, service, running under NETWORK_SERVICE account doesn't start (Service Control Manager reports error 1053 after waiting 30 seconds for the service to respond during
start).
If I change service account to some other account (i.e. domain account), service runs fine and I am able to reset password successfully, so there is no issues with password reset infrastructure, firewall, etc..). Problem is only with NETWORK SERVICE not
having enough permission to do its job.
Unfortunately, there is no event log entries in neither of relevant event logs (Application, Security, System, Forefront Identity Manager) that would provide additional information on why service doesn't start. ProcessMonitor tracing revealed only, that
service cannot access some of the registry entries. After granting permissions, service still refuses to start.
What I'd like to know is there a list of permissions, configuration entries, that NETWORK SERVICE needs in order to run normally?
If that is not available, does anybody have any idea, how to find out what is preventing NETWORK SERVICE account from running that service?
Thank you and best regards,
P

Fatih,
The above often solves it because this disabled CRL checking for the account running the service. As the service is the network service, it has no scope off of the box, so the machine account is typically used and many shops have policies in place that prevent
this. If the above entry doesn't help, try using your account as the service account. If that works, then its probably a syntax problem with above entry. If it fails with your account too then its most likely not CRL checking. There is
a registry key that can be configured that could assist:
[HKEY_LOCAL_MACHINE \System \CurrentControlSet \Control]
ServicesPipeTimeout = 30000
Try setting this to another value higher than 30000. This value is milliseconds. I would also look at network capture and verify if we are indeed attempting to go to the Internet during service startup.

Blackberry Internet Service

Hi, please help. I have created an account at Blackberry Internet Service but I forgot my log in details.
I tried requesting a password through entering my device pin. It says my password has been sent to my device but I don't receive anything.. I kept on trying every now and then but no luck. I need my log in details for setting up my email on my blackberry tour. It's my first time to blackberry pls help. Thanks

You can call your mobile provider to reset that account and start all over fresh.
Or, to setup your email, use the browser to go to mobile.blackberry.com
Scroll down to Communications and then to Email.
And choose the appropriate email set up you need.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BB Curve 9320 Internet Service (big) Problem

Hello, I have been having prob to use Data on my phone, I called the provider (FIDO),they confirnmed I habe a BB data plan on my account and changed the Sim Card right after I was unable to login into my Phone so kept asking BB ID password that I did have and reset it and still can't get ot use the phone. Please help, Thanks, Rob

Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire. Good luck!

Email not accessible from Blacberry using BB Internet service

Hi all,
I received several time this message and have difficulties to send/receive emails (see below).
Using BB Internet Service There is nothing else to do then subscribe to the service.
Can anyone help on that ?
Thanks beforehand
From: BlackBerry Internet Service
To: Ahmad Mihyar
Subject:
Sent: Sep 22, 2008 21:58
This email account is not currently accessible by your BlackBerry device, so you may be experiencing a delay in email delivery. This issue may be caused by a temporary problem with your email provider. BlackBerry Internet Service will continue attempting to access this account.
Email Account Information:
Email Account: xxxxxxxxxxxxxxxxxxxxx
Email: xxxxxxxxxxxxxxxxxxxxx
UserID: xxxxxxxxxxxxxxxx

Well, I have some good news. After spending an hour on the phone with T-Mobile and RIM I finally got ours working again. Here is what they had me do. I hope this works for you.
First they had me log into my BlackBerry account online and delete the mailbox.
Next I recreated the mailbox but during the first step I was told to enter the email address but leave the password blank and then click Next
The next screen had two radio buttons: "Re-enter email address and password" or "I will provide the settings to add this email account". I was told to select the latter and click Next.
Again two radio buttons: "This is my personal email account" or "This is my work email account". Again, select the latter and click Next.
Next there were three radio buttons, I selected the one under "Outlook Web Access" and clicked Next.
Finally you can re-enter the Outlook Web Access URL, User name, Password, Email address, and Mailbox name.
I filled out everything the same EXCEPT the Outlook Web Access URL.
Here is an example of what our OWA URL is like: http://email.companyname.com
that is what we always used to use and is where we send our users to log in. Going to this site would then forward you to something like this: http://mail.companyname.com/exchange
where you would enter your username and password.
So, instead of entering our OWA URL in the BlackBerry setup as http://email.companyname.com as we normally do he had me enter it in as http://mail.companyname.com/exchange
I clicked Next again and hard reset my phone. A few test messages later I confirmed it was indeed receiving mail again.
I hope that makes some sense to you guys and that it works for you. If you have any questions about what I am talking about I will try to reply as soon as possible.

I cannot receive email properly now. When I open mail, it says that is downloading about 1,700 emails. At the very end, it gives me my newest ones. But this takes a long time. I've contacted the Internet service provider and verified all the right setting

I cannot receive email properly on either my IPad or my IPhone. I have had them for over a year and they have always worked fine. Until three days ago, when they both started acting up. On the IPad, when I open mail, it says it is downloading about 1,700 emails. At the very end, which takes quite a while to get to, I finally get the most recent ones. The IPad is sending emails just fine.
On my IPhone, when I open mail, it says it is downloading 100 emails, but it doesn't do that. And it gives me no new emails at all. The IPhone is sending email just fine.
I have already deleted the email accounts on both devices and reinstalled them. I've contacted the Internet service provider and verified all the right settings. The Outlook email on my desktop is working perfectly.

WMV is a heavily-compressed format/CODEC, and the processing time will depend on several factors:
Your CPU, which is not that powerful in your case
Your I/O sub-system, which is likely a single HDD on your laptop
The source footage. What is your source footage?
Any Effects added to that footage. Do you have any Effects?
Each of those will have an impact on the time required.
The trial has only one main limitation - the watermark. Now, there are some components, that have to be activated, but are not with the trial, but they would be evident with Import of your source footage, if it's an issue.
Good luck,
Hunt

Message uses a character set that is not supported by the internet service

Does any one have any advice on how to fix this problem?
E-mails sent from my iphone 3G periodically arrive in an unreadable form at the recipient. The body of the e-mail has been replaced with the message "This message uses a character set that is not supported by the internet service...." The problem e-mails also include an attachment that contains an unformatted text file containing the original message surrounded by what appears to be lots of formatting data that is displayed as gibberish.
This occurs sometimes, but not always, even with the same recipients. I am sending e-mail through a G-mail account that is configured on the iphone using IMAP. I have tried the gmail account to use the two available formatting options for mail, but neither fixes the problem.
I have also upgraded to 2.01 and restored a few times without impact.

Hi,
I got somewhat similar problem with special charecters(German umlaud �,�,�..).
I create a file with java having special charecters in it. Now if I open this file I am able to view the special charecters in it.But If I attach this file send it using following code then receiver can not see the umlaud charecters in it.They get replaced by _ or ?
MimeBodyPart mbp2 = new MimeBodyPart();
FileDataSource fds = new FileDataSource(fileName);
mbp2.setDataHandler(new DataHandler(fds));
mbp2.setFileName(output.getName());
Multipart mp = new MimeMultipart();
mp.addBodyPart(mbp2);
msg.setContent(mp);
Transport.send(msg);
From you message it looks like you are able to send the mail attachment correctly(by preserving special charecters).
Can you tell me what might be wrong in my code.
I appriciate your efforts in advance.
Prasad

Reseting internet service account

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