Resetting 4g wireless modem

my Mac was connecting to the hotspot but was not accessing the internet so I tried a factory reset. Unfortunately I am stuck on step 2. After the tick box option of deactivating my registered modem and activating current modem (both the same really) then it sits on the screen saying loading. This never ends though. So how do I get my modem rest so I can use it again?

Hi, are you using a 4G Advance/4G Advance II or just the normal 4G WIreless Hotspot? Regardless of that, no need to reactivate the device. You just need to skip/dismiss the activation and create a new APN(Access Point Network) profile that contains your BigPond username(Primary BigPond EMail Add) and the Password of that email. If you still need some help, you can ring the Wireless BigPond Technical Support @ 133933 and say "wireless". 

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    Do you mean an Airport Extreme Base Station connected to a Comcast Modem?

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    Hello Jo Sugden. Welcome to the Apple Discussions!
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    Hi and Welcome to the Forums!
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    loosie wrote:
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    View Solution.

    Hi,
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