Resetting a computer

Is there a way to restore your computer to the way it was when it was bought? I bought it in April of this year. Im having blue screens and I don't no how to fix it!

Which computer? There is a label on the bottom.
-Jerry

Similar Messages

  • I recently reset my computer and copy my music from an external hard drive to my itunes library.  When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found".  need help

    I recently reset my computer and copy my music from an external hard drive to my itunes library.  When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found".  But when I have my external hard drive plug in the song will play with no problem.  What do I need to do to play my music without having the external harddrive plug in ????????  Please help

    Because the location for each song in your library is on your hard drive.  If the hard drive isn't there, how can iTunes play it?
    You'll have to move/copy the music from your hard drive to your computer's hard drive.
    Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
    -Delete EVERYTHING from iTunes, so that your library is now empty.
    -Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down.  You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
    -Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes.  Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked.  You can close Preferences now.
    -Now, drag and drop your music from your hard drive into your iTunes library.  iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
    Shouldn't have any more problems...

  • I had to reset my computer and redownload Itunes. My iphone 5 will not connect to the new itunes i have trusted the computer but it keeps bringing up the same question each time i reconnect to the computer. How can i get my phone to connect to itunes

    I had to reset my computer because of a virus i had. When i re installed itunes my music was gone. I went to plug in my Iphone 5 and know my phone does not recognize the computer. I also have hit the trust button on my iphone but have to continue trusting the computer each time it gets plugged in. Still the phone wont connect to itunes at all to view what is on the phone. How do i fix this connection problem?

    Hey ebe301,
    Sorry to hear about your troubles with your PC. If you are not seeing your iPhone on your computer, then take a look at the link below to walk you through getting that working again. It will have you verify that drivers are installed and working as well as any third party software that may be causing conflicts. 
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    https://support.apple.com/en-us/HT204095
    Take care,
    -Norm G.  

  • I reset my computer and ipod and it says that my ipod is syncing music but when I look on my ipod touch there is no music there.

    I reset my computer and ipod and it says that my ipod is syncing music but when I look on my ipod touch there is no music there. How can i fix it? I have backed up and restored my ipod touch 4th gen several times.

    This came from another thread, but worked for me.  Problem is with newest iTunes 4.62.  Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Device Support, and Apple Software Update).  Reboot, and reinstall iTunes.  It will reinstall all the other ones and you should be able to connect your nano.  Good luck.

  • HT201272 I cannot view a movie I rented on iTunes.  I have gone through all the troubleshooting and have reset my computer with no luck.  My account had been debited and when I go to the movie's site, the price for the rental had increased. Help please!

    I recently downloaded "Inequalirt For All," a movie by Robert Reich.  I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99.  I rented the movie but have not been able to download and play it.  The error message says that there was a problem with my download even though it charged my account.  I have gone through the troubleshooting steps and have reset my computer.  The rental does not show up on my iPad or iPhone either.  I would like to watch this movie!  Please help!  Thank you!

    Hello Yazan1,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Best of luck,
    Mario

  • I backed up my macbook pro using time machine and now my iphoto and itunes are empty. how do I reset the computer to an earlier date?

    I backed up my macbook pro using time machine and now my iphoto and itunes are empty. how do I reset the computer to an earlier date? and why would this have happened?

    Without more information, I can't tell you why it happened. As to how to restore to an earlier date, please check out the article below. Should help you to restore form a time machine backup.
    http://support.apple.com/kb/HT1427

  • I need to reinstall my original factory disc and reset my computer to the beginning. It currently has lion. Do I need to erase my HD first to clear and make new room for the install disc.

    I need to reinstall my original factory disc and reset my computer to the beginning. It currently has lion. Do I need to erase my HD first to clear and make new room for the install disc.

    Prepare Your Mac for Sale
    Boot from the OS X Installer Disc One that came with the computer.  After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.  After DU loads select the startup volume from the left side list then click on the Erase tab.  Set the format type to Mac OS Extended (Journaled) then click on the Options button.  Select the one pass Zero Data option and click on the OK button.  Then click on the Erase button.
    Note: You can skip the Zero Data option if you are not concerned about removing sensitive personal data from the hard drive.  If you choose to skip this part of the process then it is possible for others to recover data from the hard drive.  The Zero Data procedure will prevent others from getting access to your personal information.
    This process will take 30 minutes to several hours depending upon the size of the hard drive.  After formatting has completed quit DU and return to the installer.  Now complete the OS X installation.  At the completion of the installation do not restart the computer.  Instead just shut it off.  The next user will be presented with the Setup Assistant when they turn on the computer just as it would if new out of the box.

  • I recently reset my computer to factory settings. I re-downloaded iTunes, but lost most of my music and all of my playlists in both iTunes and my 4S.  How can I get this back?

    I recently reset my computer to factory settings. I re-downloaded iTunes, but lost most of my music and all of my playlists in both iTunes and my 4S.  How can I get this back?

    Restore your media from the backup of the computer created prior to restoring the computer.
    You did create a backup, correct?  Not doing so would be extremely unintelligent.
    iOS devices are NOT backup devices.

  • I have backed my iTunes with over 10,000 songs on a hard drive and than i reset my computer to factory settings, when i put it back on my macbook pro only 2030 were able to be downloaded back to the same computer

    i have backed my iTunes with over 10,000 songs on a hard drive and than i reset my computer to factory settings because my email was hacked, when i downloaded the music back to my macbook pro only 2030 were able to be downloaded . how can i download all my music back?
    michel p.

    I usually err on the sideof caution when someone says "downloaded" and take it to mean anything fro actually downloaded, to copies, to imported, to moved (frolder to folder), but even if they were "downloaded"... if the old email was hacked, and subseuqently closed out, that leaves the downloaded files "orphaned" if you will, belonging to the old ID. So, while they may be on the HD, they're inaccessible now.
    One of the biggest reasons I NEVER keep anything in my library with DRM employed in it.  I bought it. I own it. I'm not going to get locked out of it.

  • I just reset my computer How do i get the music from my Creative Zen Touch onto my computer aga

    Hi, I just had to reset my computer and i lost all my music... how do i get the music from my Creative Zen Touch onto my computer so i can listen to music again on my computer?

    itsVASH,
    Basically you do the reverse of how you got it onto the player to begin with. You will open up mediasource, select the Zen Touch in the left hand source window, select PC Music Library on the right hand side. Select your songs and press the arrow pointing to the right.
    Jeremy

  • I keep getting the message @itunes library cannot be read because it was created by a newer version of Itunes - I had to reset my computer due to a printer failure to an earlier version...

    I keep getting the message'Itunes library cannot be read because it was started by a later version' - I had to recently reset my computer to an earlier version as I had a printer problem

    Then you either need to upgrade iTunes again, or fish out the older version of your library from the Previous iTunes Libraries folder (inside <Profile's Music>\iTunes) that corresponds to the older version of iTunes you are now using. You can rename the current .itl file as say iTunes Library (10.5).itl and then rename the copied file as iTunes Library.itl.
    tt2.

  • How do i reset/restore computer to factory settings???

    how do i reset/restore computer to factory settings???

    Follow these instructions step by step to prepare a Mac for sale:
    Step One - Back up your data:
           A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
           B. Clone to an external drive using using Carbon Copy Cloner.
              1. Open Carbon Copy Cloner.
              2. Select the Source volume from the Select a source drop down menu on the left side.
              3. Select the Destination volume from the Select a destination drop down menu on the right
                  side.
              4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
                  sure to opt for that.
                   Destination means a freshly erased external backup drive. Source means the internal
                   startup drive.
    Step Two - Prepare the machine for the new buyer:
              1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
              2, Remove any Open Firmware passwords or Firmware passwords.
              3. Turn the brightness full up and volume nearly so.
              4. Turn off File Vault, if enabled.
              5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
    Step Three - Install a fresh OS:
         A. Snow Leopard and earlier versions of OS X
              1. Insert the original OS X install CD/DVD that came with your computer.
              2. Restart the computer while holding down the C key to boot from the CD/DVD.
              3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
                  Optionally, click on the Security button and set the Zero Data option to one-pass.
              4. Install OS X.
              5. Upon completion DO NOT restart the computer.
              6. Shutdown the computer.
         B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
             Note: You will need an active Internet connection. I suggest using Ethernet if possible because
                       it is three times faster than wireless.
              1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
                  Utilities window appears.
              2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
              3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
                  on the Erase tab in the DU main window.
              4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
                  and set the Zero Data option to one-pass.
              5. Click on the Erase button and wait until the process has completed.
              6. Quit DU and return to the Mac OS X Utilities window.
              7. Select Reinstall Lion/Mountain Lion and click on the Install button.
              8. Upon completion shutdown the computer.
    *If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

  • I've had to reset my computer, how do I get my backups and music back?

    I've had to reset my computer, how do I get my backups and music back?

    It's a bit late now. You will need to use third-party software such as Phone to PC in order to transfer the files to your new iTunes library. For items purchased from the iTunes Store you can re-download them: Downloading past purchases from the App Store, iBookstore, and iTunes Store.

  • I am trying to download music. I had to reset my computer to manufacture settings. Itunes is telling me that where it is a new computer i need to comfirm with security questions. the questions that are showing are not the questions i chose

    i had to reset my computer to factory settings and had to redownload itunes. i am not attempting to purchase songs and its asking me for security questions. however, the questions that they are asking i never chose. how can i change them?

    Hi Gorgeousgal13,
    Thanks for visiting Apple Support Communities.
    You can use these steps to reset your Apple ID security questions:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    From:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    All the best,
    Jeremy

  • I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • Why do my ebooks not work anymore after resetting my computer?

    i formated my computer, since then my ebooks cannot be opened. The error that shows is: E_lic_already_fulfilled_by_another_user
    i only have one Adobe-ID and my Digital Edition is authorized with it.
    i contacted my ebook provider and they say they cannot reset the ebooks. They also told me, that it is possible, that i did not register with Adobe before i got the first ebooks and that adobe, in that case, creatse an account for my computer, i do not know anything about?
    I defenetly remember that my DE was already authorized with my current adobe-id and that all my ebooks worked fine before resetting my computer.
    What am i to do? Is it possible for adobe to connect this mysterious Account (if it does exist) with my current ID?
    i would be very thankful, if anybody knows what i can do!

    Ok, here's the list of plug ins on my desktop (the one with all the problems).
    * npsnapfish
    * Macromedia Shockwave for Director Netscape plug-in, version 10.1
    * Mozilla ActiveX control and plugin module
    * Yahoo! activeX Plug-in Bridge
    * 6.0.12.1578
    * RealPlayer(tm) LiveConnect-Enabled Plug-In
    * RealJukebox Netscape Plugin
    * My Web Search Plugin Stub for 32-bit Windows
    * Adobe PDF Plug-In For Firefox and Netscape
    * NPRuntime Script Plug-in Library for Java(TM) Deploy
    * Shockwave Flash 10.3 r183
    * iTunes Detector Plug-in
    * DivX Web Player version 2.1.1.94
    * DivX® Content Upload Plugin
    * DivX VOD Helper Plug-in
    * Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
    * Yahoo Application State Plugin version 1.0.0.7
    * The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    * Npdsplay dll
    * DRM Store Netscape Plugin
    * DRM Netscape Network Object
    Please let me know which one of these might be the issue.

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