Resetting admin password using AppleID

I've been trying to help out a friend who is trying to upgrade to Mountain Lion, but can't because they've forgotten their admin / user password.
I found this article about how to reset it by using your AppleID:
http://support.apple.com/kb/HT4798
However, he gets as far as System Prefs > Users & Groups > Change (to the right of the AppleID) and is prompted for a Password (I assume his AppleID password, but apparently its rejecting it.)
Not sure why (I'm already running ML perhaps), but when I click on Change I don't get prompted for a password, and am able to remove or add Apple IDs in there.
Any ideas how to sort this out much appreciated. (Assuming he's using the correct AppleID password!)
Thanks.

Thanks Carolyn - that was the article I found, and clicked on 'Resetting the original Administrator account password' and then 'Reset your user password with your AppleID'.
Which is where we ran into trouble - on my machine I can change my AppleID in Users & Groups without entering a password, but my friend was prompted for a password at that stage.

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