Resetting Disabled iPads with Apple Configurator...

I'm having an issue trying to get iPads reset via Apple Configurator that have been disabled because the student has forgotten their passcode. Apple Configurator just says I need to unlock the iPad before I can reset it. What do I need to do as I work around? I have 5-10 iPads having this same issue.

Have they logged into an iTunes account, or an iCloud account? If they have logged into an iCloud account, there is nothing you can do personally, you'd need to contact Apple.
Here is some information I found previously about calling Apple and removing Activation Lock from an iPad
"Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked.  For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained.  After the initial call customers can email with the required documentation for all Activation Lock Removal requests."

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    Boy, I sure hope you found a solution to this.  THe exact same thing happened top me, yesterday.  I thought it was the updates to the iTunes store and the release of iOS 7.  However, today, it is still happening.  I was partway through setting up iPads for a 1:1 initiative.  The first 11 worked fine, then the strangeness started.    Most of it seemed to relate to the iTunes store, but the worst part is exactly as you describe, and I have the same setup.   MacBook Pro specifically to manage the iPads.  Configurator crashes whenever a device is hooked up to "supervise" even if it is fresh out of the box.  The details on the crash also show the "Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'ACUUnpackFirmwareOperation cannot fail the operation and without setting an error'"
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  • HELP - hi with apple Configurator why does it show with a yellow triangle on the right side of the screen what am i doing wrong for the ipads not syncing or whatever and how do i fix that?

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    Sorry but I don't know anything about this.  But you might have better luck posting this question over ing the iPad in Business and Education forum here: https://discussions.apple.com/community/ipad/ipad_in_business_and_education?view =discussions.

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    Can I reconfigure iPads using Apple Configurator after previously being setup within iTunes?  Yes.
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  • Is there a way to hide or disable settings in Apple configurator

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  • TS3694 cannot reset my ipad with the error 3194 any ideas

    cannot reset my ipad with the error 3194 any ideas

    This error is sometimes associated with devices that have been jail broken.
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    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
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  • How can I add an iPad to Apple Configurator without losing the user's settings, folders, etc?

    When attempting to add an iPad that has already been in use (for some time) by a particular user into Apple Configurator, I end up having to either wipe the iPad entirely as if it is a new iPad, or restore the user's settings and configuration from iCloud during mini-setup. It seems to be one choice or the other.
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    nsdjoey wrote:
    theAntioch wrote:
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    I see where your going with that. I dont have any way to reproduce this scenario in my environment, but I will take your word for it that this works. I have only ever plugged in an unsupervised device to configurator and gone through the setup, which always wipes the device. If your saying theres a way around that you should give that a shot OP.

  • I am using an iPad with Apple TV and airplay with a projector in my classroom.  The mirroring cuts out and back on several times during use. Any suggestions on what's causing it and how to fix it?

    I am using My iPad with Apple TV, Airplay and projector in my classroom.  The projector screens blanks out and back on several times during a presentation. It seems like a problem with connection but I'm not sure as it comes back on after a few seconds. Any idea of what is causing this and how it can fixed?

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