Resetting IP Profile

How do I get BT to seret my IP Profile? I had router problems and speed has dropped. To fix I bought a BT Home Hub 4r, fitted an I Plate filter and located new router next to master socket. Now get reliable 2Mb but used to get 6Mb. Checked IP Profile and reduced to 2Mb. Router stats are:
12:26:49, 12 Mar.
( 75.140000) DSL noise margin: 21.00 dB upstream, 10.70 dB downstream
12:26:48, 12 Mar.
( 75.070000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
Can I get BT to reset now that I have fixed my problems or is the oply option to go to another provider and start again?
Help please
John
Solved!
Go to Solution.

Good Morning JehOlland,
Welcome to the forum and thanks for posting. I can help with your connection speed but I will need your details.
Please drop me an email, if you click on my username (SeanD) you will find the 'Mods contact link' under the 'About me' section of my profile. If you could fill this out then I will be able to get the ball moving.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Good evening
I have tried and tried to explain what is going on with my broadband speed to BT helplines today, but I don't think its getting through to the person on the end of the phone.
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Solved!
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Hiya.
Still no joy.
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Post Moved How-to-reset-ip-profile

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/How-to-reset-ip-profile/td-p/649986
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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