Resetting iTunes Password.

My iPhone 4 presents me with an old account with which to sign into iTunes. While trying to retrieve my forgotten password, it asks for my date of birth. I enter it and am told it is not correct. Therefore, I cannot change my password or retrieve the old one. How can I get Apple to correct its records with my correct date of birth so that I can proceed to change my iTunes password or receive the old one?
I tried to use Express Lane, but it will not let me describe my problem. So now, I cannot log into iTunes from my iPhone, and I cannot get assistance from Express Lane. I am hoping the community can help.

Hi GHBM,
The iTunes Store uses your Apple ID as a login. You can follow these steps for resetting your password:
Apple ID: Changing your Apple ID password
http://support.apple.com/kb/HT5624
iTunes Store: Retrieving and changing passwords (Apple ID)
http://support.apple.com/kb/ht1911
Have a good one,
Jeremy

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Reset itunes password forgot security questions

I need to reset my iTunes password but unfortunately I don't remember the answers to my security questions, I set up this account like five years ago. Anyone know how to get around this?

Dear, rrhickson
The point of the security questions, are the last resort of access to your account. They should be questions which won't change in the future (i.e your best friend) but will always stay the same. LONG STORY SHORT.
There is no possible way.
UNLESS....
You could contact apple will your case, and they may ask for annother form of indentification such as They Debit/Credit/Bank Card relate with your account, If you used it for itunes though. OR possibly the code from a pre-paid card. But these can be easily aqquired by a hacker.
You just have to contact apple and see wat they say.
Many Thanks
A-N

HT1911 Cannot reset iTunes password

I cannot reset my iTunes password. If I select "email authentication" then no email arrives. If I select "answer security questions" then it tells me that I have my own Birthday wrong. I have spent days on this and can't figure out where to get support and ther Apple guy I managed to get on the phone was worse than useless.
I somehow ended up with two iTunes accounts (one with a short user name and one with an email address) so I can log in on some of my devices but not others - hence I am able to post this under my email account.
Argh - I am so frustrated by Apple security.
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Thankx,
Hana

Best to contact support now for a manual reset. Make sure to mention everything you did for faster resolution.
https://expresslane.apple.com

Cannot reset itune password!!Help!!

I Forgot my password with my pld apple id and a already tried iforgot.i tried security question but got stuck with birthdate which is unusual.and my email add does not exist anymore!how can i use itunes and icloud now?!Help!!

Call the Apple account security team for your country and ask for assistance resetting the password: Apple ID: Contacting Apple for help with Apple ID account security. If your country isn't listed, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

Reset iTunes password questions, Reset iTunes password questions

How do I find out my original questions and answers. I have user name and password but now it's asking me questions I can't remember what my questions were?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(91127)

TS2446 reseting itunes password doesn't help account being disabled

I get the error message "account has been disabled". I have changed my password, CC info and anything else that I can think of. I can log in through I tunes and have access to all of my account information. When I try to download a song, I get the "account has been disabled" message everytime. What can I do to fix this?

Thanks. Just wanted to confirm that you weren't trying to use an old version of iTunes. You'll need to go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

TS3297 Keep being told unable to complete in-app purchase, and to contact iTunes support. Have reset iTunes password - still no luck.

When trying to purchase donuts in the Simpsons tapped-out app I keep being told unable to complete purchase and to contact support.
I have made previous in-app purchases in this game then suddenly yesterday - this problem.

If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Apple is unable to re-set my iTunes password. Any help?

It's been over 2 weeks. I received the following email:
I understand that you are not able to access your account. I am sure you're eager to have this resolved.
Unfortunately, we are still not able to reset passwords, security questions, or any account information at this time. Apple is currently working toward a resolution for the issue for all iTunes Store accounts. You will receive an email after the matter has been resolved.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Try restarting the computer, force quit itunes or safari or try reseting itunes password using a diffferent computer.

My old email account was disabled and I can't remember my password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my information because I can't answer the security questions correctly...

My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...

➡ https://iforgot.apple.com/

When trying to update or add new apps to our daughters iTouch she gets and error saying "cannot connnect to iTunes stores." What to do? We have reset the password, gone into the apple store and so much more.

We are trying to update and add new apps to an iTouch and we get an error saying "cannot connect with iTunes store." We have already reset our password.

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HT201415 I want to purchase a month of cellular service for my IPAD2. When I use my ITunes password, it states that I have the wrong password but does not offer a way to reset my password. Please advise.

I want to purchase a month of cellular service for my IPAD2. When I use my ITunes password, it states that I have the wrong password but does not offer a way to reset my password. Please advise.

Read through this link and maybe you'll see something that will help you:
http://www.tech-recipes.com/rx/5827/ipad-3g-activating-purchasing-att-cellular-d ata-for-the-ipad-3gwifi/

I am trying to restore a backup onto my iphone from itunes but it asked me for a backup password which I cant remember, is there anyway that I can reset the password and not lose my backup?

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Try entering the password on your iPhone

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

I have not got a verification email for my password for the apple id that i created over two weeks ago. i have tried resetting my password and resending the email but nothing comes though and i can not buy anything on itunes.

i have an apple account, but i created a new one because none of the passwords i use worked on it (i hadnt been on in a while)
so i set up another account with the same email and a new password on January 27. i have chevcked my emails every day since then and my junk email folder and there is nothing there to help me!
i cant log on to or use my itunes at all because it tells me that i havent verified my password and every time i click resend verification email and nothing comes to my email.
i dont know what to do now, i have just tried to reset my password online and it said that it worked, but when i go on itunes there is still nothing working...
any help would be appreciated!

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

Why does the iTunes AppleID system refuse to work properly without the need to reset the password every time I open iTunes for use?

Alright so here is the issue. When I first started using iTunes I created my AppleID. I locked it in to remember my password and authorize my computer so that I would NEVER HAVE TO ENTER IT AGAIN. So years pass, no problem. Then "ITUNES 11" come on everyone lets upgrade or you can't proper use the iTunes Store. Seriously it wouldn't let me access the store. Go Figure. So I upgrade simple right? No. It really isn't when iTunes 11 rolled out it was riddled with minor bugs that made the experience annoying so I did a rollback and live without the store for awhile.
About a year passes and I try again this time upgrading iTunes through a COMPLETE fresh install, again I did what had done the first time I logged my AppleID and reauthorized my computer. Hurrah other than getting use to the new UI it ran perfectly. Yes Finally! Right? Again.... No. No more than 2 or 3 software updates later suddenly my password for my AppleID is incorrect I was like "Okay?" and re-entered it thinking the big update cleared my settings.
Wrong Password please reset password to continue using the iTunes store.
I was like okay maybe the user agreement change and we all need to reset passwords and re-accept the EUA. So I go through the process to create a new password successfully and reset my AppleID in iTunes with the new password. Come back a few weeks later it happens again this time I enter my new password and what do I get?
Wrong Password please reset password to continue using the iTunes store.
So I first do a repair install to my iTunes than reset my password this time NOT setting it to remember password. Great everything works fine again password even matched my Home CompID so that I could NEVER lose it well come a few days later I try to use the store and what happens?
Wrong Password please reset password to continue using the iTunes store.
to try to make my Long story a little shorter....
This has been going on for the better part of 3 years I have almost completely dropped iTunes which has the better store library for Goggle Play Music who's store library isn't even a third the size iTunes has because their system works and my log-in is my e-mail. I repeatedly completely uninstalled iTunes and wiped it from my registry in hope a clean install would fix the problem but it never does.
My OS is Vista Home Premium Edition 32-bit and no picking on my OS I been working to get a new computer but that isn't happening anytime soon so I work with what I got.

Even removing the .xml files doesn't make a difference. Also, I now installed another update of iTunes, but still having the same problem, and this time there are no .xml files or preference files whatsoever in the Application Data and Local Settings\Application Data iTunes folders. It seems like for some reason iTunes is unable to create these. What should I do?

Resetting iTunes Password.

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