Resetting macbook air running yosemite

I am trying to reset a macbook air running yosemite. When I get to to OS X Utilities, I try to connect to the wi-fi but it tells me "could not be joined" doesn't give me the option to put in the password. Now going to utilities and selecting "Join Other Network" I can get to where I can type the network name and password but then i get "No network found"... Anyone has encounter this?

Older versions of the OS used to work just fine.
For the last time, the Mac OS has never been able to write to a NTFS partition without 3rd party software. So, if you were able to do it in the past, you had to have been using some software that you can't remember installing.
See: https://www.paragon-software.com/home/ntfs-mac/

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I have Quicktime 7 on my new MacBook Air running Yosemite 10.10.1 but would like to know if I can view or run my .mkv movies/files? Or are there any approved software that can run or view my .mkv files. Thanks.

I have a new MacBook Air running Yosemite 10.10.1 with Quicktime 7 but would like to know if I can view my .mkv files on Quicktime 7 or are there any approved software I can run that's safe for Yosemite 10.10.1.

Hello kimosabe0731,
Welcome to the Apple Support Communities! At this time, QuickTime does not support the playback of .mkv files. For more information, see the following resource:
Media formats supported by QuickTime Player - Apple Support
http://support.apple.com/en-us/HT201290
Cheers,
Matt M.

Can I migrate an old MacBook (2008) running Lion to new MacBook Air running Yosemite?

Hey all,
I'm planning on helping my aunt migrate her trusted old 2008 MacBook (white, non-alu) running OSX Lion 10.7.5 to a brand new MacBook Air running Yosemite.
Is such a migration between the mentioned two versions possible? Or is Lion 10.7.5 too dated for a successful migration to Yosemite?
I hope someone can provide an answer - I would like things to go smoothly for her.
Lemme know

Hi jwrusa,
Welcome to the Apple Support Communities!
You can transfer information from a 10.7 to a 10.10 computer. Please use read over and use the information located in the following article for further information.
OS X Yosemite: Transfer your info from a computer or storage device
Cheers,
Joe

Cookies repopulate after use Safari Preferences Privacy. Safari Clear All History works, but also logs me out of site to which I'd like to remain logged in. I use a MacBook Air, running Yosemite 10.10.1.

Cookies repopulate after I use Safari<Preferences<Privacy to try to remove some, but not all cookies. They don't seem to repopulate after I use Safari<Clear All History, but then I am logged out of sites to which I'd like to remain logged in. I use a MacBook Air, running Yosemite 10.10.1.

Hi,
I have an update so I thought I would share in case any other users are experiencing a similar problem.
I made an appointment with the Genius Bar at the Apple Store.
I went in and they ran a thorough diagnostic check on my Macbook Air and determined that the sensors were indeed faulty - several were providing no information "No reading" instead of providing a temperature. Thus, the Air was unaware of the temperature across multiple components.
Despite the laptop being outside the 12 Month Manufacturer Warranty, the Apple Store determined that it was covered under warranty through Australian Consumer Law - the laptop is now in for a complete repair under warranty at no cost to myself.
I couldn't be happier.

Slow startup issue on MacBook Air running Yosemite

Hi. My mac is starting slowly, taking about a minute. It seems to get held up in the blank screen phase after the power-on self test. It's not a massive issue but is annoying and a solution would be great. Thanks.
Problem description:
Slow startup.
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 1:01 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Air (13-inch, Mid 2013) (Verified)
    MacBook Air - model: MacBookAir6,2
    1 1.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Not upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery: Health = Normal - Cycle count = 370 - SN = C0134430337F90MA5
Video Information: ℹ️
    Intel HD Graphics 5000
        Color LCD 1440 x 900
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:14:16
Disk Information: ℹ️
    APPLE SSD SD0128F disk0 : (121.33 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 120.11 GB (84.39 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Agents: ℹ️
    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]
    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    AdobePDFViewerNPAPI: Version: 15.007.20033 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 15.007.20033 - SDK 10.8 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
    WOT
    StartPage HTTPS
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         5%    WindowServer
         2%    fontd
         1%    Google Chrome Helper(6)
         1%    taskgated
         0%    Google Chrome
Top Processes by Memory: ℹ️
    741 MB    Google Chrome Helper(6)
    425 MB    kernel_task
    152 MB    Google Chrome
    90 MB    mdworker(6)
    66 MB    mds_stores
Virtual Memory Information: ℹ️
    977 MB    Free RAM
    3.04 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    May 2, 2015, 12:46:20 PM    Self test - passed
    May 2, 2015, 12:27:29 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.photomoments_2015-05 -02-122729_[redacted].crash
    Apr 30, 2015, 02:41:50 PM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-04-30-144150_[reda cted].cpu_resource.diag [Click for details]

     Select Macintosh HD as the Startup Disk.
   “Set the default startup disk”       http://support.apple.com/kb/HT1310
     Reset PRAM.     http://support.apple.com/kb/PH18761?viewlocale=en_US&locale=en_US

ICloud won't log in on my Macbook Air running Yosemite, says "You can't sign in at this time"

When trying to log in to iCloud, I get a "you can't log in at this time" message every time. I have no idea how to fix this issue. My password is correct since it works on my iPhone, and i have changed it too see if it would fix the problem. Any help would be appreciated since this effects me using Yosemite and my MacBook in general.

I ended up rebooting the Mac and resetting network preferences on the iPhone. Works now. It's a pity that was necessary after doing something so simple as changing my Apple ID password.
The continuity/handoff reliability situation is a little flakey at the moment (as is that with AirDrop).
Also, and the settings required to set these great technologies up are byzantine in complexity on both platforms - it's a shame, as this kind of convergent approach is Apple's chance to set itself apart, but as things stand, very few will manage to set them up.

Problem description: My Macbook air runs very slow since installed Yosemite a few days ago EtreCheck version: 2.0.6 (91) Report generated October 24, 2014 at 12:07:13 GMT 3 Hardware Information: ️ MacBook Air (13-inch, Mid 2012) (Verified) MacBoo

Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      7% WindowServer
      1% fontd
      1% Google Drive
      0% Microsoft Database Daemon
      0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outs

You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?

How do I reset Safari on MacBook Pro, running Yosemite 10.10.3 with Safari V8.0.5? The reset button is not in Preferences, Privacy, nor on the drop-down menu of Safari.

I have a 2011 MacBook Pro running Yosemite 10.10.3, and Safari V8.05. I want to reset Safari, but there is no reset in the Safari drop-down nor is there a reset in the Preferences - Privacy window. Any Help out there?

Hi, thanks for the response. I have searched online and many posts say to reset Safari all you have to do is click on the Safari icon, then select reset from the drop down menu, or find the reset button in the privacy window in preferences. My system has neither options. My Safari had been hijacked (frozen) by a pop-up. I cleared all history, cookies, cache, etc. with the wifi off, and it seems to have worked so far. Many posts said to reset Safari, and I don't seem to have that option.
Thanks again.

Hi plz help me here .. I update my macbook air running with Mac 10.8.5 to yosemite and it will take too long to shut down and when stars it will like its gonig update?

Hi plz help me here .. I update my macbook air running with Mac 10.8.5 to yosemite and it will take too long to shut down and when stars it will like its gonig update?

More information would be helpful.

InDesign problems on Macbook Air running Lion.

HI folks,
I have recently purchased a 2011 Macbook Air, running Lion. I have a copy of Indesign CS4 that I am trying to get running on this machine. I previously had it activated on my macbook pro and had no problems. I deactivated it from that computer and have activated it on the new machine. After creating a new document in InDesign I find that I get the beach ball and it won't do anything. Have any of you had a similar experience? Do any of you know the solution to this problem?
Any help would be greatly appreciated!
James.

Well, you haven't given us lots of detail - but only because there aren't that many details anyways, right?
Did you install from the original media? (It never would have occurred to me to just drag apps off one machine and drop them on another, but people do this sometimes.)
Have you tried to uninstall and reinstall? (That's what I'd do first if a fresh install of a program was borked from the very beginning.)
Have you tried it as a new user? (If it works in a new user account, then the problem is with your user account, not with your install of ID.)
There are other things to try - search the forums for removing the SING datastore, or resetting preferences - but really the uninstall/reinstall should make it work right off the bat, and it also should take less time than actually diagnosing the problem & fixing it.

Updated my Macbook Air to Yosemite and now IMessage won't open pictures

I updated my Macbook Air to Yosemite a few days ago and since then IMessage has been acting up. It won't let open pictures now. A picture comes through titled "IMG_2882" but when I click on it, it comes up with a description of the image - the type of image, when it was last modified, etc. I click the 'Open with Preview" option and nothing happens. I'm regretting updating to Yosemite now. Is anyone else having this issue? I have no idea how to fix it. Please let me know if you have any ideas! Thank you!

If it is the third party apps crashing - try downloading another app - any free app is fine. See if that resets the other apps.

Macbook Air running OS Mavericks won't print wirelessly to Officejet 4620

I'm running a 2014 macbook air running OS 10.9.3 with an officejet 4620 all connected to the same wireless network. I have an older Macbook running OS 10.7.5. The older macbook will print fine wirelessly to the printer. The new macbook air will connect to the printer and scan from the printer. However, when I try to print something from word it says it's sending the job to the printer and that the job is complete, but nothing prints. It doesn't even try to print. I went into HP settings and printed a test page without a problem. I'm guessing it has to be something in OS Mavericks. Anyone have any ideas?

Welcome to the HP Forums Sanduvall,
I read your post which indicates that you can't print from Maverick, but it will scan.
I can help you with this.
Are you using the newest drivers from HP?
HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Maverick...
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer again.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Macbook air java (yosemite 10.10.3) java help

Hi, I have a mid 2013 macbook air with Yosemite 10.10.3 using java 8.45. i am trying to log into my employers remote desktop site and the java applet that is supposed to pop up is not popping up. it gives an error. i have searched the net and tried things such as giving permissions to the employers website in the java console but nothing seems to work.

Hi Gixxter,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue loading a webpage on your MacBook Air because it requires a specific version of Java. Take a look at the article linked below which will help you get the latest version of Java directly from Oracle or a legacy version Java from Apple.
Get Java for your Mac - Apple Support
Ciao,
-Jason

Sound difficulties with MacBook Air running 10.9

I have a MacBook Air running 10.9 OS X Mavericks, everything was going fine after the update. Except now after my MacBook goes to sleep for a couple of minutes the next time it is turned on sound in both the built-in speakers and headphones doesn't work. It only comes back on if I reboot my MacBook, and then works fine until I accidently let it go back to sleep and have to do it over all again. Do you know of anything that would cause this? Or how I can fix it?

Plug in the headphone and remove it
1. Reset PRAM. http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
Remove the logitech mouse receiver if you have one.

Factory reset macbook air - HOW??

Hi there,
I have an 11" macbook air running Mavericks, and have since acquired a new macbook pro retina. I want to give the macbook air to my son, but before doing so - would like to perform a factory reset. I am not sure how to do this. Is there a process, or are there steps that anyone could walk me through? I have tried restarting while holding "command" + "R." but it looks as if I can only do a software restore, and it won't do a clean re-write of the whole system (including user home folders, etc.)
Please help!!

Essentially this is the procedure: Preparing Macbook for sale.
A more detailed version: http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/

Resetting macbook air running yosemite

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