Resetting my HP Pavilion G Series laptop after Free Windows 10 upgrade..

Question

I recieved the upgrade for the free Windows 10 upgrade on my laptop and upon restarting it the first time I noticed that all the icons and background were gone and the only thing on the black screen was my Advanced System Care Pro Performance Monitor that is always pinned to the desktop luckily, since its the only way to restart my laptop now. I have to restart my laptop 3 times before any icons show up on the screen and then I have about 5-10 seconds to quickly hit the new Windows Start button and then the Settings button and quickly hit the Firefox Logo that is also luckily still working. As soon as I get these two things open  the icons and background stay up for a bit longer, (maybe 20-30 seconds) then the icons and back ground and apps  start flashing in and out in what I have only guessed is the two operating systems are competing because I can only open certain things in Settings menu like Device Manager (which is greyed out) and when clicked brings up an error that reads about a missing element, although, if the icons are still flashing the Device Manager will become black and I am able to click it but I have to get it just right when its flashing to black which I have to do in the 20 seconds. Also, when I try to click the Reset this PC button I can only click it when the icons are still flashing in that 20-30 second window so I have to get there quickly.  Firefox works normally at least. I've posted my issue and the Microsoft Community boards but no one has even tried to answer yet. I want to know if I reset the laptop will it reset to a clean Windows 10? Will that list of all the HP and pretty much every app on the computer going to keep it from working because my grandmother recently passed away and left me her laptop and it doesn't have any disks with it so I can't put all the those apps back on if I do reset. I also get a Runtime Error when I unplug the power cord from the laptop.  I have tried various things like downloading Legacy drivers, new AMD Radeon drivers, all drivers are up to date, starting in safe mode, starting from different boot modes with only start up apps, tried to manually disable apps from the Device Manager one by one, and nothing has worked or changed what is happening. Any help would be greatly appreciated.

Answer 1

Ok if i were you I'd roll back the installation as I suggested ro whatever platform you were using prior to the windows 10 upgrade. But if you want to spend the  time trying to get to the bottom of it then you could refresh the windows 10 installation while having your machine disconnected from the internet if the problem returns while disconnected from the internet then there's some issue with the windows installation on your machine itself and if I were you I'd roll back to your previous installation and leave it a couple months till they work the bugs out. BUT IF THE MACHINE WORKS FINE DISCONNECTED THEN I WOULD SUGGEST YOU TURN OFF THE AUTOMATIC UPDATE FOR YOUR DISPLAY DRIVERS AS DETAILED IN MY OTHER REPLY.  But if you can't be bothered figuring it out with trail and error and just want to roll back so you have a properly working machine so you can investigate this properly for yourslef then rollback using these steps. CLICK ON START AND SELECT SETTINGS  CLICK "UPDATE &SECURITY" CLICK ON "RECOVERY" AND THEN "GET STARTED" if you can get back to your original installation you can at least then take a note of drivers and their versions and research to see if anyone else has any specific issues with your machine type - I moved up from 8.1 and only had one minor issue and they only people i've seen complaining about major issues are those who upgraded from windows 7 so it maybe worth rolling back so you can at least get more informed. Also before I ran windows 10 I ensured that all the windows updates had been done before hand and that all HP system drivers were done before too. I'm sure this aided my transition but as i commented those who seem to be struggling are those on older hardwares. Let me know if you get it sorted.