Resetting my modem has killed my download speed bu...

Hi there, can anyone suggest a reason and hopefully a cure for this?
After teething problems with my connection initially (sorted by 2 engineer visits), I'd been getting "reasonable" 4-5mbps download speeds over the last 3 months. Gradually download speeds degraded to under 2mbps and and I felt obliged and intrigued to see if a modem reset would improve matters.
The first reset led to a lot of dropped connections, but since a second reset, the connection seems to be consistent, but only a 0.48mbps download speed!!
I've been getting a consistent circa 0.9mbps upload speed during the last three months, which is ok and this seems unaffected by the resets. I'm getting the stats from Speedtest.net.
So my question is will the modem find its download speed in time or do I have a noisy line (sorry no phone to check) or is it something else. I'm also a bit unclear why these BT modems are so flakey when it comes to resetting them.
Thanks in advance

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal this test would help establish any line problems and a cheap corded phone would be beneficial - about £5 from argos
Someone may then be able to offer help/assistance/suggestions to your problem
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Slow Modem Users-Please Test Download Speed & Report Back

Dear iMac G5 Users,
Several of us have tested download speeds using our built-in 56K modems. Nobody has been able to get our iMacs to download at anything over about 29 kbps or 3.6 KBytes/sec. That looks to be about half of what is advertised. (No surprise really - I can only burn DVD-R's at half Apple's advertised speed). My old G3's modem will easily download at least 5.8 KBytes/sec or 46K. That's much more reasonable for a 56K modem.
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Something is seriously wrong with Apple's iTunes websites. I am certain that there is nothing wrong locally......no machines have changed.....and they all experience this abysmally slow service.
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Message was edited by: rigzen

My box has similar issues with Multiplex D (which Film 4 and 4 Music are on). My TV is absolutely fine but my Vision box is less happy. I have the channels listed but no picture. I keep meaning to replace my aerial leads but haven't got round to it. Strange thing though is that my aerial goes to my vision box which then goes to my TV so it makes no sense as I would expect the reception to be the same or worse on the TV as with the Vison box.
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WRT350N firmware upload killed my download speed.

I updated the firmware (v1.04.4) on my WRT350N (version 1) and checked my download over WIFI N.
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i resolved the first part of my issue myself.
Updating the linksys firmware was what killed my speed.
The Latest Linksys firmware for my router, with factory default settings, is not compatible with the latest driver on my Intel wireless-N card in my laptop.
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Intel Wifi 4965AGN driver V11.1.1.22 8/8/2007
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I will post my iphone issue as a new post.

My download speed in the Mac App store is horribly slow going at 600kb/s when my internet speed is 60Mb/s fibre optic broadband, why? Every other application has expected (fast) download speeds, so i doubt its my ISP or security settings.

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IPhone 6 has erratic download speeds on WiFi

I have two 16GB iPhone 6's. The download speeds on WiFi vary from less than 1 Mbps to over 20 Mbps. I have reset the network settings but the downloads speeds are still erratic. Both iPhones have iOS 8.0.2. Has anyone else experienced this issue ??? Thanks ! ! !

Hello Ron and Karen,
Thanks for using Apple Support Communities.
As an initial troubleshooting step for your iPhone's Wi-Fi, I recommend that you update your iOS devices to iOS 8.1 by following the steps in the article below.
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Very slow download speed on ipad 2

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Okay I got it. I went into the Airport Utility and changed the channel selection from automatic to manual and then I changed the channel to something different. There are a lot of house in my neigborhood and I guess the default channel 6 was just way over crowded. Just did another test on my iphone4 and got a download speed of 18.33 Mbps. The ipad2 yielded a new speed of 24.24 Mbps. Much better now. Thanks!

G580 - pathetic download speed & wifi connectivity

I had purchased G580 laptop in October & upgraded to windows 8. Since then, the wifi problem has been regular. After updating the drivers the wifi is mostly. Once in a while I have to restart the router.. That's still OK, but the download speed is really pathetic.
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Kindly help in rectifying the issue as I have updated all the drivers through windows update as well as lenovo site.
I'm using a bitdefender antivirus, will that have any problem with wifi speed ??
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hi satishrk1978,
If you have the Atheros AR9285 Wireless Adapter, you can try to:
1. Update your wireless card driver to v10.0.0.221, get it here, otherwise skip this step.
2. Depending on your brand of router (and if applicable), make sure you disable WMM QoS (Wireless Multimedia) and WPS (Wi-Fi Protected Setup)
3. Use a WPA2-PSK TKIP or AES encryption.
4. If you have a dual band router (2.4Ghz and 5Ghz), try to use only the 2.4Ghz band.
5. Temporarily disable any running firewall / antivirus software.
5. After applying steps 1-5, try running a speedtest again via www.speedtest.net.
Let me know the result.
Cheers
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Extremely Slow Download Speeds when MacBook Pro is not plugged in.

I have a MacBook Pro 17" that I bought in May of 2007. I have Verizon High Speed DSL service. I have a Netgear wireless router. When my MacBook Pro is plugged in to a power outlet, it has very fast download speeds. As soon as I unplug it, it slows way down. I am talking like 2 or 3 minutes to load a page that would normally take about 1 second. Is there a setting I can change?

i have a similar problem. My MBP is taking a while to load pages. I dont know if its my internet speeds or my computer.

Very slow download speed though modem line rate no...

Hi
I recently noticed (today, 31st December) that our download speed had dropped very low, to approx 0.5Mbps. The upload speed is normal, approx 1Mbps. The modem line rate is however normal (8Mbps dowm, 1Mbps up). I have checked the download speed using http://speedtest.btwholesale.com/. I am at postcode SK237FN and have had consistently reliable download speeds for several years, 5-7Mbps.
Please help!
I already tried rebooting my router but this has not improved matters.
Thanks...
Test Result
Best Effort Test: -provides background information.
Download Speed
0.59 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.59 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.2 Mbps
Solved!
Go to Solution.

Hi
Thanks for your quick reply.
I don't use a BT "home hub"; I use a Billion router, ADSL status below.
The speedtest was performed using a wired connection.
BR
Mike
Mode
ADSL_2plus
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
4.2
6.3
Attenuation (dB)
33.0
15.9
Output Power (dBm)
0.0
12.8
Attainable Rate (Kbps)
9184
1056
Rate (Kbps)
7438
1052
MSGc (# of bytes in overhead channel message)
59
10
B (# of bytes in Mux Data Frame)
232
150
M (# of Mux Data Frames in FEC Data Frame)
1
1
T (Mux Data Frames over sync bytes)
1
1
R (# of check bytes in FEC Data Frame)
16
0
S (ratio of FEC over PMD Data Frame length)
0.9979
4.5584
L (# of bits in PMD Data Frame)
1996
265
D (interleaver depth)
32
1
Delay (msec)
8
1
INP (DMT symbol)
1.00
0.00
Super Frames
364092
322883
Super Frame Errors
63
0
RS Words
23665906
882081
RS Correctable Errors
1466757
0
RS Uncorrectable Errors
711
0
HEC Errors
702
0
OCD Errors
0
0
LCD Errors
0
0
Total Cells
103594167
14634218
Data Cells
24717224
1770221
Bit Errors
0
0
Total ES
14
0
Total SES
1
0
Total UAS
76
76

Terrible download speeds - modem problem???

Hi there, I have recently complained to Telstra about the terrible download speeds and the lights on my modem (the the ethernet, wireless and internet always flashing green). I have ADLS Elite which is a joke when it takes so long on most days to dlownload. There was a problem with the line which they reckon they fixed but who knows. Could it possibly be a problem with this modem? I have had the same one for about 5 years now and I reckon it has been a problem from the start as my speeds have never really been very high. I am tired of having to contact Telstra all the time and am seriously considering going elsewhere. I hope someone can help. By the way the moedn is a Thompson Gateway. Thanking you. Regards Yvonne

If there is issues with the light, and they have ruled out an issue with the line (as in they say that has been resolved) then it is quite possible being 5 years old that it is a modem issue.
If you are still under contract then Telstra will usually replace your modem for no charge as they usually will cover it as a warranty replacement as long as you are still contracted with them...
As it is an ADSL connection there are many factors which can restrict your ability to get higher speeds, congestion on the line, noise on the line, distance from the exchange... so even if the modem is a part of it, being on an ADSL1 port instead of an ADSL2+ port, or you might be at a distance where lower speeds are all you will obtain...
I can get the frustration of having low speeds, however depending on what the issue is, even changing providers might not help with the connection, but I would suggest having a word with the Disconnection team, they are pretty good at resolving issues, they will see what they can do to get the connection fixed, if required they should also be able to arrange the replacement modem... Plus they are in Adelaide during normal hours, on 132200 and say "Disconnect" then "no" if you want to relocate.

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Download-speed-has-remained-at-3-5Mb-b...

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

Mountain lion has killed my mac book pro. After downloading and trying to install, I am stuck in a loop of "not enough room to install on this disk" and not being able to access the old disk's data to open up space.

Mountain lion has killed my mac book pro. After downloading and trying to install, I am stuck in a loop of "not enough room to install on this disk" and not being able to access the old disk's data to open up space.

Nope. It just opened the installer and stayed in the same loop.
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Eveything was working fine until the mountain lion failed install.

Resetting my modem has killed my download speed bu...

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