Resetting my security questions.

My friend made my apple ID and i want to purchase an album, but now we can't remember the security questions in order to buy it. I don't think there is a backup email and i've looked everywhere on how to reset them but it's just confused me. Can anyone please help me on how to reset the secutiry questions? All answers accepted, thankyou.

Here is the Apple Support email link:
iTunes Support by eMail ww
You can try this, but they usually will need to speak to you to verify your ID.
Cheers,
GB

Similar Messages

I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes. Someone kindly sent me Apple support link but to no avail! Please Help me!

I have no "Rescue email" contact in order to reset my security questions!! I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!!
The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
Would anyone know how I could solve this problem online??? Because each time I sign into Itunes, the same security questions reappear and reappear and reappear. In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
Many thanks

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154)

HT5312 How do I use my rescue email to reset my security questions?

Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
How do I reset my security questions??

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I need to reset my security questions but when I send an email to the rescue email it doesn't get to me its the wrong email. help?

iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154)

I'm trying to reset my security questions because I got a new iPad mini and I don't remember the security questions but when I try to reset it it says email sent, but I never get the email. Help!

I'm trying to reset my security questions because I don't remember them. But every time it says they have been sent to me. I never receive them and I know for sure I'm on the right email address. Help!

You can contact iTunes Support and have them reset them:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

I can't figure out how to reset my security questions on my Apple ID

Im trying to reset my Security Questions on my Apple ID

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122928)

HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

I got "Invalid link" when I to reset my security questions from rescue email. Moreover when I log in into my Apple ID and click on Passwords and Security I'm thrown out with the message "An unknown error has occurred".

Here is my problem:
Need to change my email with the one that currently I'm using for rescue
Planed to change first the rescue email with a new one.
But:
I Forgot the security questions
Followed the reset security questions instructions.
Got the email on the rescue address but The link I've got on my rescue email to reset my security questions is invalid. By now the 3 hour window for the validity of the link is gone.
If I go via Apple ID, I login successfully but when I select Security I'm thrown back into Manage your Apple ID screen that displays now as well this message "An unknown error has occurred"
Tried several times, the same again and again.
On top of the long hours on the forums I spent 20 minutes over the phone with the US support on international charge, eventually I hanged up while waiting too long for the 3 rd expert but got an email later on indicating to clear my browser history and try again, which didn't work. Case number 519598448. Used my laptop with IE and my iPad, same result.

This problem now appears for me too.
When using iforgot.apple.com email-verification clicking the reset link results in the "Invalid Link" error.
The error, that caused me to do this (password failing to verify against iCloud) has vanished since though.

How the **** do you reset the security questions? And how do you add a backed up library to a new computer?

So I have a couple issues and I am extremely frustrated, I'm about to smash all of my apple products.
First issue is how do you reset the security questions? Can't seem to find the "forgot answer" of anything like that.
Second is my old comp crashed so I backed up my iTunes to an external HD, got the file on the new computer, installed iTunes, got alot of my old music from iCloud, but didn't get all my music so I went to add a folder like the support thing I found said, but there's only an add file option, do I have to add each song?
Is there a way to get the songs from my iPhone to the iTunes library? It has all of my music on it as well
Thanks
Mike

For the security questions......
On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
For iTunes....
Is the music you are missing purchased from the iTunes store? If so
you can Download Past Purchases - http://support.apple.com/kb/HT2519.

How do you reset your security question if you dont remember the email with it?

I wanna reset my security questions but I don't remember the email with it because its not the same email as my apple id. Could someone please help me

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

How do you reset your security question on App Store ?

I Have been trying to buy things on my Apple Store on my phone because I have $15.00 on the account but when I try to buy thing it asks for the security questions but I don't rememover the answers to them how do I reset my security questions with that $15.00 still on my account?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114711)

HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Can I use my existing E-mail address to retrieve my password reset through security questions

Can I use my existing E-mail address to retrieve my password reset through security questions instead of through E-mail. When I try retrieving my new Apple password through reset through security questions? On the Apple id, it will not allow me to do so becasue I forgot my security answers to the question. I'm naming one or two of the wrong vechiles which is what the questions ask me for for security questions.
For icloud do you reccommend that I keep that same E-mail address or create a new one for my iCloud mail aside from my G-mail address name?
I asked support community for the very first time to reset my security questions and it wanted me to create a new user name for iCloud when I already have *****l for my original Apple id.
<Email Edited By Host>

TheresaEW,
I’d recommend contacting Apple directly to resolve your security question issue.

Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

How can I reset my security questions?

In January 2012, I bought an iPod Touch 4th Generation, and used it about a year and a half. During this time, I got quite a few gift cards from family members, but I never really used the money, even though I redeemed it. Due to some misunderstandings, said iPod was lost for about another year and a half, but I was finally able to get it back a few days ago. However, during the time it went missing, I had logged into iTunes on my computer to update some information, including my email address. Since I hadn't used it for so much time, when I logged into iTunes on the iPod, it was still displaying the old email, so I logged in again. But when I try to buy something with the unused money from the giftcards, it asks me to answer the security questions. Here's the deal: I don't remember the answers [matter of fact, I don't remember setting them up in the first place] and I also hadn't set up a recovery account, and it's not like I can check to see if I saved the info anywhere, since the computer I was using at that time died out shortly after I lost said iPod. Is there anything I can do to reset my security questions? And even if I have to contact customer service, is there anything I can do to prove my identity?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I can't reset my security questions

Hi,
My mother just bought an iTunes gift card to make a purchase on her iTunes account, but when I add the card it tells me that she has to answer to the security questions.
The problem is that the answers that she gives me (which, as her son I know are right by all the stories she told me growing up), are apparently wrong.
I tried to see if the answers are case sensitive, but no luck. After that I tried to reset the security questions by sending the reset email to the secondary email address... the problem is: it never gets there.
I tried to change the secondary email address and even tried to add another one to it, but it doesn't even let me do that.
So:
to make a purchase I need to respond to security questions
security questions tell me the answers are wrong
sending reset security questions email doesn't get sent/recieved
secondary email address doesn't receive the reset email
no possibillity to add another secondary email address because all email addresses are apparently in use (which isn't true, I have tried 7 different email addresses, and all are in use (not possible)
no possibillity to verify the existing secondary email address because the verification email doesn't get sent/recieved (double checked in mail app on different phones and on web portal to exclude problems with the app)
Im running out of tools in my toolbox to fix this and have a nice set of goose eggs because of hitting my head against brick walls, so if there is someone that can tell me how to fix this so that my mom can finally play word feud without ads, because right now it seems like as if Apple doesn't want to have her money...

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Resetting my security questions.

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