Resetting of Overall Status of Sales order.

Dear All,
After creation of Sales Order, Customer rejected the Order. So, We have kept Reason for Rejection as "Customer Rejection" for the particular order and saved the document. Observed that the document over all status is turned to Complete.
But, when we run the delivery due list, the rejected sales orders also appiring in the report.
We rechecked the sale order status. Here is the catch, the Overall Status of the document is resetting to OPEN that's the reason this order is appering in delivery due list.
Please let me know how can i over come this problem.
Thanks in advance,
Ravikiran Gulipalli.

Forgot to add...please check the incompletion status of the line item that is rejected...if its incomplete then the overall status will not be complete even after assigning rejection code....
also check this note:
Note 375987 - Rejected items with incorrect delivery status
Regards
Sai
Edited by: Sai on Jul 12, 2011 2:35 PM

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Edited by: Malgorzata Paraficz on Feb 9, 2011 11:04 AM
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The delivery quantity is fully delivered and it is order related billing, this is a Sales Bom, the header is delivered and the line items are billed, the status of sales order is being in processed after the completion of the subsequent documents,
In the document flow the system is showing that the order is being processed, we have checked the copy control and the relevant assignments. As we are facing the problem while creating sales order system giving an error message that there are open items for the customer. Please tell me if there is any customization is there or is there any other way to achieve.
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Resetting of Overall Status of Sales order.

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