Resetting the 17" HP Envy to its factory settings
Hi Somehow after searching in the Internet how to reduce the slowleness of my machine, I got something that asked me to downloaded and so I did. No documents were lost, neither photos or videos saved. But all my softwares went away leaving me without any Macaffe word prosessor, no printer drive and so on including videos software I bought. Not being at home for some time to come, and not having with me the software materials with me , I can't retrive these lost items . I have tried to bring back the computer to earlier settings, but the earliest one offer is in fact the one that created all this nightmare to me. Should I try the resetting to the factory settings? If that is the case, how can I do it. And will I loose all my documents and photos etc? Best regards and have all my gratitud for any help. Zoraida
THIS PAGE is a guide on How to do the Recovery. There should be a prompt to save documents and phots before it actually does the Recovery.
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Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
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http://support.apple.com/kb/HT1923
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http://support.apple.com/kb/ht1925
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Cheers,
Jason H. -
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The following Knowledge Base article provides the information you're looking for:
Mac OS X v10.6 Snow Leopard: How to Erase and Install
http://support.apple.com/kb/HT3910
Important: This procedure will completely erase your hard drive. If you have installed Microsoft Windows using Boot Camp, or have multiple partitions, this procedure will erase the partition you select.
Thanks for reaching out to Apple Support Communities.
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Pedro. -
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