Resize photos for online use

I have been trying all afternoon to resize photos for online use and can not follow directions given.  I know it must be simple but I am stumped.  I would like to speak to a real person and I'm sure my problem will be solved in less than five minutes.  PLEASE do not tell me to follow guidelines; I have tried that.
Kay Wilhelm

Hi Kay,
As an example, let's say we're trying to prepare this 1000x664 pixel, 1MB image for online posting. 
If the website you're posting to is giving you a maximum dimension, for example that the image has to be 600 pixels across or less, then follow these 4 steps:
1. Go to File -> Save for Web
2. In the Save for Web panel, look for the Image Size boxes. 
3. Enter the desired dimension.  For example, if the website you're trying to upload to requires that images be 600 pixels across, enter 600 in the Width box.  The height should recalculate automatically. 
4. Hit the Save button.  You will now have an image saved to the required pixel dimensions!
If the requirement is for a maximum file size, rather than specific file dimensions, you would follow a different procedure.  If we were trying to resize the same 1000x664 pixel, 1MB image to a size of 100KB or less, we would follow these steps:
1. Go to File -> Save for Web
2. In the upper right hand corner of the Save for Web panel, make sure the format is set to JPEG.  Our original image was a PNG, which tends to have a larger file size.  JPEG images tend to have a smaller file size.
3. In the Save for Web panel, look for the projected size of the file as saved with the current settings.  This is below the lower left hand corner of the image.  In this case, it is 170KB, which is higher than our desired maximum size of 100KB.  
3.  The easiest way to control the file size at a given pixel dimension is by reducing the image quality.  The controls for image quality are in the upper right hand corner of the Save for Web panel.  The default setting for JPEG exports is 60%. 
4.  You will need to determine how far you want to reduce the image quality in your particular case.  In this example, we can reduce the quality from 60% to 40% without affecting the visible image quality too much.  Setting the quality to 40% reduces the image size to 99KB, which is below our maximum of 100KB.
5. When you are satisfied with the quality settings, press Save to save your image. 
Hope this helps!

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