Resolve Exception Form Takes 20 minutes

Hi,
If I have an exception on an order and try to resolve in the "Shipping Transaction Form' the form turns blank for about 20 minutes and then comes back.
Is there anyway to speed this process up.
Thank you
A/A

Hi,
What is the application release and the form version?
Please review the following documents and see if it helps.
Note: 335676.1 - Poor Performance in Shipping Transaction Form Due to New Shipping Exception Query For Delivery Lines in Release 11.5.10
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=335676.1
Note: 413096.1 - Order Purge Performance On Resolve Exceptions Form Is Slow
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=413096.1
If the above does not help, enable trace as this should be helpful.
Regards,
Hussein

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tcp4 0 69 psaix.dssupport..41239 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41238 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41145 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41130 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41128 ont1285.caas.com.389 ESTABLISHED
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tcp4 0 0 psaix.dssupport..42602 ont1285.caas.com.389 SYN_SENT
tcp4 0 0 psaix.dssupport..41238 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41145 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41130 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41128 ont1285.caas.com.389 ESTABLISHED
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tcp4 0 0 psaix.dssupport..41238 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41145 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41130 ont1285.caas.com.389 ESTABLISHED
tcp4 0 0 psaix.dssupport..41128 ont1285.caas.com.389 ESTABLISHED
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REM

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