[Resolved]Outlook 2013 with Office 365: Unable to log in to: SharePoint. Click here to log in.

This is posted so that it may be of assistance to others.
I am using Outlook 2013 (Office 2013 Pro Plus) with Office 365 (E3 Subscription). Active Directory is federated with Office 365. I recently had to change my AD account password.
On my home computer, that is not a domain member and is running Windows 8.1 with my personal Microsoft account, Outlook was not authenticating to SharePoint Online. In the message/event windows the error "Unable to log in to: SharePoint. Click
here to log in." is displayed. When I click the error it flashes and does nothing else. Outlook was showing SEND/RECEIVE errors for all of my SharePoint Online calendars and lists:
Task 'SharePoint' reported error (0x80070005): 'You do not have permission to view this SharePoint List (IT Shared Calendar). Contact the SharePoint site administrator. HTTP 403.'
I could send and receive e-mail. I deleted one of the calendars and then added it back from the SharePoint site ribbon- no change. I was always able to access the calendars and lists using IE.
I checked Windows Credential Manager. I deleted my Outlook credential (MS.Outlook.15) which prompted me to enter my Exchange Online credentials but did not prompt for SharePoint Online. I then deleted my Office credential (MicrosoftOffice15_Data:orgid) with
no change.
It was not until I switched Office over to use my organizational (Federated AD) account that the problem was resolved.
It appears Outlook (15.0.4615.1000) now gets confused between accounts- because previously I had no issues when changing my password as Outlook would always prompt for it. I noticed this behavior had changed on my office computer when Outlook did not give
me the usual three prompts for password after changing it.

Hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Thanks,
Ethan Hua CHN
Forum Support
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Hi,
What’s the file size of your Outlook data file? If your data file is over size, it may cause data file corruption.
Outlook data file corruption may cause this problem. Please try to run a repair of your Outlook data files to check the result:
http://support.microsoft.com/kb/272227/en-us
Note: You may need to run Scanpst.exe for several times until there is no error.
In addition, here is a thread discussed a similar issue, please take a look at it and check if it helps:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/office-2010-the-operation-failed-the-messaging/bdd2d604-e652-4fe5-96a3-038191f55d3c?page=1
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23:11:44| Info| Retrieving entry KB2466084_Client_1033
23:11:44| Info| Retrieving entry KB2466086_Client_1033
23:11:44| Info| Retrieving entry KB2547347_Client_1033
23:11:44| Info| Retrieving entry KB2556167_Client_1033
23:11:44| Info| Retrieving entry KB2567454_Client_1033
23:11:44| Info| Retrieving entry KB2600643_Client_1033
23:11:44| Info| Retrieving entry KB2888948_Client_1033
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23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'DisplayVersion': '6.0.0000.0809'
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23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390)'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'DisplayVersion': '6.1.0000.0581'
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at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
23:11:50| Info| failed.
23:11:50| Info| Setup did not complete successfully.
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Error| Setup did not complete successfully.
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal
23:11:50|Verbose| Update Not Completed
23:11:50|Verbose| Update Not Completed
23:11:50| Info| Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390) was not completed successfully because of the following problems:
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Info| ActivatePage(HotfixFinishPage)
I also tried manually installing Rollup 2 before installing SP1 but I still get the same error.
Now I'm not sure if the Outlook plugin update is going to fix the problem, so as it stands I have 2 problems:
Very very slow Outlook CRM Plugin when updating emails and icons
Cannot install 2013 CRM SP1 for Outlook
So, I'm stumped, and this is really holding me back. I will post any updates here, but if anyone has any ideas, please let me know.

I have Outlook 2013 with the CRM 2013 Outlook client and it was running fine until about a week ago. I ran windows update and suddenly everything stopped working. I am going to try to uninstall all the updates until I determine which one is the cause
of the problem. It would be nice if MS tested before releasing updates...
Ken Compter

ADFS single sign-on with office 365 and multiple forests

I have 2 forests with one of them (Forest A) only running Exchange / Office 365 in hybrid mode. The other forest (Forest B) has my AD accounts for everyday user login and work. Is there a way to set up ADFS between these 2 forests in order for Forest B
to achieve single sign-on to office 365? Today users have to login with separate office 365 accounts in order to access email and sharepoint. Short of migrating Forest A into Forest B and getting down to one forest / domain, is there anything else we can do
to achieve single sign-on?

Hi,
Based on my research, we can have one ADFS farm servicing multiple forests, here are some related articles below for your references:
Multi-forest and Multi-tenant scenarios with Office 365
http://blogs.technet.com/b/educloud/archive/2013/08/02/multi-forest-and-multi-tenant-scenarios-with-office-365.aspx
Hybrid Deployment Prerequisites
http://technet.microsoft.com/en-us/library/hh534377(v=exchg.150).aspx
SupportMultipleDomain switch, when managing SSO to Office 365
http://blogs.technet.com/b/abizerh/archive/2013/02/06/supportmultipledomain-switch-when-managing-sso-to-office-365.aspx
For more information about Office 365, I suggest you refer to Office 365 community below:
http://community.office365.com/en-us/f/default.aspx
Best Regards,
Amy

[Resolved]Outlook 2013 with Office 365: Unable to log in to: SharePoint. Click here to log in.

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