(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software.  I cloned my drive, that resolved the problem of installing the OS on the new drive.  Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name:  HP Pavilion G4-2235DX
Product Number:  C3Q50UAR#ABA
BIOS:  Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode:  UEFI
SMBIOS Version:  2.7
RAM:  12GB
Operating System:  Windows 8 - 64bit (6.2.9200 Build 9200)
Situation:  I purchased this computer new as a refurbished model from a retail store.  I created system restore discs after initial setup using the HP Recovery Media Creation Utility.  This system has a 500 GB hard drive.  I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook.  After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs."  It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing.    I've seen discussion mentioning BIOS issues and other such problems.  I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work.  I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8.  I have tried to run the utility and it fails, tried with compatiabity and it failed.  Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired.  I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907, 
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions. 
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software.  I cloned my drive, that resolved the problem of installing the OS on the new drive.  Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.  
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase. 
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

Similar Messages

  • Recovery discs do not work with new hard drive

    Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality.  I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new.  After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection.  Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks.   HP are most certainly shocking builds from my experience.  Then just last week the hard drive just craps itself and the laptop no longer will boot up.  I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7.  I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message:  "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success.  Tried booting from startup etc and various things suggested on help forums.  Please tell me I am not stuck with this version of windows.  Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

    no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer.  These discs worked perfectly before but now with the new hard drive will not load at all.  I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it.  This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge.  I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

  • Recovery did not work with new hard drive

    The original Toshiba HD(250G, sata1) of my laptop( ) crashed.
    I bought new one (320G, sata 2, Western digit )
    The problem is that, when I tried to use the recovery CD that I used to use it with old HD before, it did not work with this new HD well!?
    After cd1 and cd2 finish installing it ask to take it out then restart, I do so, but when it comes to setup setting of windows.
    An error message come out says " Windows Setup could not configure Windows on this computer’s hardware”
    It restart and says again " Windows could not complete the installation. To install Windows on theis compuiter, restart the installation."
    I have been trying to solve this a lot, but no way
    I tried what in this link, but it drive me with another problem http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-could-not-complet...
    I hope that I get the right thing to do, from ur forum by this post.
    Thanks a lot

    Did you folks search here for "advanced format drive"?    People have had numerous weird problems with the new advanced format hard drives in older Toshibas.    I can't look up all the threads for you.    But here is one:
    http://forums.toshiba.com/t5/System-Recovery-and-Recovery/Recovery-won-t-work-on-new-upgraded-hardri...

  • System restore on DV6 not working after new hard drive installed (Vista 32-bit)

    Hi there,
    I have a HP Pavilion Entertainment laptop (DV6 1210sa) and recently on start up I have been receiving a message saying that the hard drive is at imminent risk of failure. I therefore burned the restore CDs and bought a new hard drive: (A Toshiba 2.5 inch 80gb SATA hard drive 5400 RPM). The first part of the restore completes successfully then the HP screen appears after a restart and then goes to install windows, but before this begins I receive a message saying “Windows setup could not configure windows to run on this computer.” I then have to restart and get the same message. Is this drive somehow incompatible? Is there something I’m missing?
    Thanks in advance

    Here are the factory specs for your HP Pavilion dv6-1210sa Entertainment Notebook Computer. Based on the specs, the original hard drive was 250GB. This could be a factor in your issue. It could also be that the drive is an advanced format (AF) drive. Please provide the model of the drive for our review.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Screen not working after new hard drive installed

    Hi,
    Can anyone help me, I just replaced my hard drive on my 15" G4 Aluminum Power Book as it had crashed and died on me. When I finished installing the new hard drive, when switching it on the screen remains blank. Does anyone have any Ideas why and how to get it working again. The screen was working before the hard drive crash. Any help will be much appreciated.
    Thanks
    Robby

    Here are the factory specs for your HP Pavilion dv6-1210sa Entertainment Notebook Computer. Based on the specs, the original hard drive was 250GB. This could be a factor in your issue. It could also be that the drive is an advanced format (AF) drive. Please provide the model of the drive for our review.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Windows 8 recovery disc #2 not working

    Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
    I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give  you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
    So I take the disc and put it in my work laptop. With an external patch cable I attached the new HDD to my work laptop, and manually tried to copy the BASE23.SWM file to the HDD. The operation eventually goes into an infinite loop trying to copy the file. The same happens when I try to t copy the file to my work HDD (so I know it's not an issue with the new HDD). Also, other SWM files can be copied from the same disc, so it looks like the BASE23.SWM file is corrupt on this disc.
    What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

    I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Boot disc not working on new hard drive

    I have a Macbook Pro 5,5. My harddrive went bad and I replaced it with a new 500 HDD harddrive. When I put in my Mac OS X Install Disc 1 (Mac OS Version 10.4.10) and hold down the "C" key after the chime, all I get is the same white screen that initially starts up when I turn it on. The folder with a question mark doesnt show up (if I restart computer without install disc I will get the folder with question mark flashing however), and the disc drive will allow me to eject it fine if I restart and hold down the mouse, so I dont think it is the optical drive. Thoughts on whats going on?

    Solution:
    1. System Preferences > Spotlight > Privacy
    2. Drag and drop or add your external hard drive in the Privacy window. This will reset the old preference.
    3. Then remove the external hard and close the System Preferences.
    4. Wait for 30 seconds. Spotlight will start indexing of your external hard drive.
    Update: It's supposed to scan for 8 hours but it took only 15 minutes and stopped. I tested the search and it's still not working. It's strange that it works on my other two external hard drives (USB and Firewire) but not this particular one (USB). I have three external hard drives.

  • Drivers and Software will not work on new hard drive

    Hello:
    Pavilion DV7-4270us
    Windows 7 64 bit
    I installed new 500 GB hard drive into the above referenced notebook, as previously installed 640 GB hard drive from factory began to fail.
    I have downloaded drivers and software for HP Media Smart, HP Simple Pass Fingerprint Reader, and HP Power Manager from HP Download page, and none of these work.
    HP Support Assistant was downloaded and it works, however it says no updates needed.
    Is this because I installed a hard drive not purchased from HP?
    Thank you for any help you could provide.

    No the laptop does not care where you bought the hard drive. Do you have any devices that are not working right in the Device Manager?

  • Why does installation cd not work for new hard drive for 2009 MacBook pro?

    my hard drive died in my 2009 MacBook pro so I bought a 1tb ssd drive and had the store physically install the drive only.   I arrived home and stuck in the original installation disc and pressed and held the c key after the chime. Nothing happened. after a minute or so the screen turned black and rebooted up again with the chime.  It would continue to reboot whether I pressed the c key or not. when i pressed the d key it would say:
    "Apple hardware test does not support this machine"
    why why isn't this working like it is supposed to?
    thsnks

    Ryan,
    Have you tried using the Startup Manager (holding down the option key) whilst booting? If everything works as it should, you should be given the option to choose the DVD to boot. Holding down the 'D' key should load the Apple Hardware Test.
    Good luck,
    Clinton
    MacBook Pro (15” Late 2011), OS X 10.??, 16GB Crucial RAM, 960GB M500 Crucial SSD, 27” Apple Thunderbolt Display

  • Cannot Get My Powerbook To Work With New Hard Drive

    My powerbook (1.67 ghz, 2 gb ram, 80 GB original hdd) was running out of room on the hard drive, so I purchased a WD 250 GB hard drive IDE to replace it. I haven't really done much on my powerbook prior to this, so I wasn't sure exactly if any problems had occured before I did this. But I replaced the drive and tried to boot from a CD and could not do it. I was using a Tiger Retail disc because I can't find my restore discs. I never had any problem reading my discs prior to this, as I have a DVD/RW drive and it has never failed on me. I tried booting from other discs as well and the same problem occured. So after several failed attempts, I connected my powerbook to my ibook through target mode and was able to install the OS on the partition of my powerbook. After completing the install, I was able to access the powerbook partition through the ibook and everything seemed fine. I unplugged the firewire cable and tried to boot my powerbook. The first time I did it, it took me past the white and grey apple screen and stuck on the blue screen, everytime after that, it hung up on the grey and white screen. I tried resetting everything through open firmware and zapping the PRAM, but no change. I tried booting into safe mode and it hung up at the grey and white screen. I was able to boot into single user mode and ran the check utility and everything came up ok. I reconnected the powerbook to the ibook and ran disk utility that way and repaired all permissions. It still has hung up on me. I've been trying to get this to work for almost 8 hours and nothing has worked for me. I'm starting to think its something really serious like a hardware failure. I don't know what version of tiger my powerbook shipped with and I'm not sure if having just 10.4 would cause this issue. I tried removing the added ram and everything as well. I hope someone can give me some things to try and hopefully get it to work. I'm pulling my hair out on this one. Any help would be greatly appreciated.

    One way to know if it is a hardware issue (or something you may have done in the DIY upgrade process, sorry) is to try putting back in the old stock 80GB drive and see if everything works well.
    If YES, then your PowerBook is fine and it is your new drive that is faulty. Return it or get a replacement under warranty (if relatively new, maybe you don't need to use the warranty).
    If NO, then something has happened during the upgrade process.
    That's my first diagnosis.

  • Will not boot with new hard drive

    I used a SATA drive with adaptor as a boot drive in an MDD for most of the past year. I just got a MacPro 5,1 and wanted to use this SATA drive as a data drive in the new computer. I pulled it out of the MDD and put it in the MacPro. On start up I get the message You need to hold the power button or press restart. Since it has a boot volume I thought this might be a problem. I held down the Option key during start up to select a boot drive. Here it shows both the this drive and the OEM MacPro drive. Which ever I select I still get the error message. I can put this back in the MDD and get the same error even though it shows up as a boot volume when holding the Option Key. This drive does not seem to be totally dead since it can be seen during start up but it wont let the computer finish booting. It gets to the Apple logo but no farther. Can I salvage this drive? Data on it is unimportant.

    You really need to use FW case; reformat the drive to use GPT partition table.
    When booting the system's EFI polls all drives to look for valid system paths and to see which is blessed. A corrupt directory can even prevent booting from any drive or DVD.
    I tell G5 owners to reformat as soon as possible once data is recovered, even though if they were running 10.5.8 their SATA drive may be okay.
    Nuke the drive one way or another, I'd assume you have a spare FW case. And try booting from OS X DVD - you can install a fresh OS as backup/emergency system drive.
    Any new SATA II or III drive are fine, WD Black are popular and 640 $69 or 1TB $89.
    Have fun, I went from G4 MDD to Mac Pro over 4 yrs ago and it is still running strong -- and quiet!

  • "F11 System Recovery" during boot does not work after Cloning hard drive.

    Problem: “F11 System Recovery” during boot does not work after Cloning hard drive.
    HP Envy m6-1125dx UEFI Notebook Computer with GPT hard drive.
    Original Seagate Hard Disk GPT 700GB with Window 8.0_64 upgraded to Windows 8.1_64
    Startup Menu (F11 System Menu works properly) only on original hard drive.
    Following obtained from Disk Management & diskpart in Command Prompt.
                                     GPT Disk <700GB>
    Partition 1 WINRE NTFS Primary 235MB/400MB [Recovery]
    Partition 2 EFI System FAT32 (LBA) Primary 108MB/260MB [System]
    Partition 3 (NONE) Unformatted Primary 128MB/128MB [Reserve]
    Partition 4 Main NTFS Primary 90GB/195GB [Primary “C”]
    Partition 5 (NONE) NTFS Primary 372MB/450MB [Recovery]
    Partition 6 Data NTFS Primary 7GB/475GB [Primary “E”]
    Partition 7 NTFS Primary 26MB/350MB [Recovery]
    Partition 8 Recovery NTFS Primary 24GB/26GB [Recovery “D”]
    I have Cloned the original hard drive to a new HGST 1TB Hard Drive using four different methods (sector by sector):
    Acronis True Image 2015
    Acronis Backup for PC
    AOMEI Backupper Professional
    Macrium Reflect
    Each time the cloning process completes successfully and has the same original partition arrangement. The computer works properly except when trying to use the “F11 System Menu” key during boot. It gives the following error message:
    “Recovery
    Your PC needs to be repaired
    A required device isn’t connected or can’t be accessed.
    Error code: 0xc0000225
    You need to use the recovery tools on your installation media. If you don’t have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer. “
    Any suggestions why the F11 System Recovery does not work during boot and how to fix the problem would be appreciated. I have does various disk checking and file checking on both the original and new hard drive with no errors.
    Thank you in advanced.

    Hi,
    How did you clone the HDD ? One-for-one or different method ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Window 10 build 10041 does not work with Intel 82579V Gigabit Ethernet on ASUS motherboard

          
    I originally posted this question here:
    answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update/window-10-build-10041-does-not-work-with-intel/6729892f-83aa-4822-b20a-ea84f4fd06c7
    and was asked to post it on this forum...
    I updated a computer I have which is a quad core i7 that I built and includes an ASUS motherboard with Intel 82579V Gigabit Ethernet built in. Windows 10 preview 9926 worked fine with this network adapter. Window 10 build 10041 does not, and I have tried
    it twice so far. I even went as far as buying a Thunderbolt-Gigabit Ethernet Adapter (Broadcom, sold by Apple)... and while it installed the driver automatically, it did not work either. Each time you try to view the properties of either of them, it locks
    up or give an error. In fact, doing much of anything with the Intel adapter icon assures you of not being able to do a clean reboot... have to kill power.  I have finally gone back the previous version 9926, which has its issues but no where near as bad
    as not having any network connectivity!  Does anyone have this issue and a workaround? 
    Note, there are two images on the windows 10 preview forum that I posted this question on. I could not post the full link as I was getting a message here that links and graphics are not allowed.

    Thanks Roger, I posted the following yesterday in the other thread (thinking it was this thread - confusing after they moved it here)... It may be that the new driver fixes the issue that 10041 has with it, but I have not tried that yet. If I do I will update
    this... Thanks!
    I have more information about this, which basically exonerates any issue with the Intel 82579V Gigabit Ethernet hardware or software. I have 3 computers with Windows 10 preview so I have multiple angles to see issues from. With this I have found a culprit
    (but I suspect not just the only culprit) in this above mentioned problem...
    10041 build combined with installing (or attempting to install) CISCO VPN Windows 7 64bit 5.0.07.0440-k9 client causes the issue mentioned above. I confirmed this on a completely different machine with a totally different Ethernet adapter. First machine
    is an ASUS motherboard in a tower system I built, with the Intel 82579V Gigabit Ethernet hardware built in. Second machine is a Gateway Laptop from 2008 which has a Marvell Yukon 88E8057 PCI-E Gigabit adapter built in. Build 10041 will work fine with my 2008
    laptop, including the MS VPN client (which I have tested). However, if you attempt to install or even uninstall the Cisco client you will have to do a recovery to a restore point (as I have done twice) in order to get your network working again. Installing
    or attempting to install (because it never even does install properly and times out), CISCO VPN client will render your entire network unusable. Going back to a restore point saved me and I am still running 10041 but I can't use CISCO VPN client any longer.
    I could with build 9926, including on all 3 machines. I now have 9926 on two machines and 10041 on only the 2008 laptop. 
    Hopefully this above information helps someone resolve the issue. I will also mention, even though my network is working on the 2008 laptop, I still can't go into the Control Panel\Network and Internet\Network Connections and right mouse click on the Marvell
    Yukon 88E8057 PCI-E Gigabit adapter icon. I get an error when clicking on Properties menu popup : "An unexpected error has occurred". So something is still up with my network adapter driver or windows software, but it could be a side effect of all
    that has happened with the Cisco software install attempts under 10041.
    Another note: CISCO Anyconnect also has the issue.

  • Will recovery disks work on new hard drive

    I just installed new hard drive on hp laptop with Windows 7 64 bit. I used the iso file installation disc. Now I would like to use the recovery disks I made 2.5 years ago to load the original software and drivers as when the pc was new. When I put Disc 1 in the drive the pc does nothing. I've been reading online that you have to change the order of the drives in the BIOS so the pc will boot from the dvd drive.
    Then further research online, I read that recovery disks will not work on a new hard drive, and on a smaller drive than was previously installed.
    I did do a full system backup from old hard drive, so I have those 3 discs. I have not tried that. Basically all I use pc for is web browsing,email and an occassional movie.
    I guess I just want it to seem like a new pc with all the original software and drivers.
    I downloaded hp support assistant, however it states that new updates are not needed. That can't be right.
    I went to hp download page, but not sure which drivers/software to download.
    This is wearing me out. Please help if you have any suggestions/advice. Thank you!

    Paul, thank you for answering. I have a HP Pavilion DV7-4270us.
    From my research, I don't believe the operating system is on the recovery disks. I am very hesitant to work with the recovery disks again. Anyway my new hard drive is 500 GB which is smaller than the old 640 GB that was previously installed from the factory. So the recovery disks may not work on a smaller drive.
    At this point, I would like to get back HP Media Smart and Synaptics click pad working. I have downloaded the driver for the clickpad, but it does not operate like it used to. No settings to choose from etc.  I downloaded the Media Smart Software package and driver, but the software package is not there. I was just reading online, and found a link for the Simple Pass Identity Protection fingerprint reader. I downloaded it, and seems so far to work. Also, on the keyboard the light on the keyboard button for (volume on and off) remains lit all the time. It used to light up only when the volume was off.
    Man, you sure can run into all kinds of problems when you install a new hard drive. Any suggestions will be greatly appreciated!!  Thanks, Ken.

  • Zen Micro Photo not working with new XP SP2 install

    Okay so my Zen Micro Photo stopped being recognised on my computer about ten months ago when I upgraded to WMP (for BBC iPlayer - it's compulsory to have it). Anyway I li'ved with this and have now got thoroughly sick of the same songs and nothing new so I have done a fresh install (on a brand new hard dri've) of Windows XP SP2 WMP9 with the sole intention of using this install/hard dri've?for the player. I used the original installation disk and it prompted me to upgrade to WMP0 as I installed everything. There were no errors during the install and I rebooted when prompted to.
    When I attach the player it is recognised by the machine (task bar icon and correctly labelled in System > Hardware > Device Manager which reports it to be?working okay) but the Creative media software says "player not attached" when it is. It is not visible on My Computer as a dri've so I STILL have no access to the player. Player screen reports "docked" with a logo and is flashes a charging icon. Driver v5.2.0.0. The player plays fine but hasn't had new music on in almost a year
    There is nothing else on the XP install (IE6 and everything - argh!) I did the registry permission tweak thing mentioned?here:?http://support.creative.com/kb/showa....aspx?sid=9287?but it didn't do anything.
    Any help greatfully received!

    Re: Zen Micro Photo not working with new XP SP2 install. Have you installed this plug-in?
    Creative PlaysForSure Devices Plugin 5.00.36 for Creative MediaSource 5 Player/Organizer
    Filesize : 27.9 MBDownload

Maybe you are looking for