Resource assigned two different Skills
HI. If i have a resource assigned to two different Skills that are both set to Longest Available, which skill would take precedence? Is this where I should use the Competence level to give one Skill a priority over the other?
Scenario is Resource A and B are in both Skill 1 and 2. Skill 1 & 2 are both set to Longest Available. A&B are the only members of both Skills. No resource groups.
Does the system somehow keep track of which Resource is Longest available to the Skill?
Thanks in advance for your help.
I am assuming you are talking in regards to UCCX (as oppose to UCCE), if so skills do not have routing algorithms, CSQ do, skills get assigned to CSQs, are you CSQ to one to relationship with skills? If so, and if agents belongs to both skills and 2 calls are queued when the agent becomes available the longest available call will be delivered. If you want to prioritize one CSQ call over another you need to use Priority step in the script.
HTH,
Chris
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hi everyone
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Hi,
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Nelash JindalHi Nelash,
I would suggest two ways for this. Please verify with experts before you implement.
1. Create two different attributes A1, A2 with same display name A,A and assign two different attribute editors AE1, AE2 for each. Add both attributes to your asset definition and show them selectively on both inspect & edit screens, based on subtypes ST1,ST2. Say, you need to show AE1 for ST1and AE2 for ST2 & your original attribute will be A1.
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Hope this helps!
Reply if any more elaboration needed!
Mark Helpful or Correct if applicable..
~Sushanth Reddy
Edited by: B S R on Mar 14, 2013 12:55 PM
Edited by: B S R on Mar 14, 2013 12:58 PM -
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Want to assign one event to two different JSliders
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Jamaal wrote:
I found some code on the Sun example index but it very vague and seems like something is missing. I've been through the Sun JSlider tutorials and examples. I'd call them anything but vague or incomplete; not to be insulting, but it's probable that your understanding of them is as yet incomplete, and you just need to study them some more. If you have specific questions about a part of the tutorial, please ask.
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Resource assignment for two operation
People!!!
Please help
There are two operation:
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For 2<sup>nd</sup> operation I would like to assign two Inst technicians
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Your prompt feedback is highly desirable))))How many hours per day are working time in your schedule? It sounds like you have a 24 hours scheduled set up.
If I have a 12 hour per day schedule (8 am to 8 pm) Sunday through Saturday I show this:
Check book - duration = 1.5 days starts Jan 25 at 8:00 am ends Jan 26 at 2:00 pm
Read book - duration = 1.5 days start Jan 26 at 2:00 pm ends Jan 27 at 8:00 pm
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SQL Server Reporting Services- Coloring a Cell Background Based on two different column group values
Hello All,
I have a matrix report with time scale on the x axis and Resources on Y axis Showing the tasks assigned to each resource for a period of time. Here I have to color a matrix cell showing task details on tool tip with background color of the cell.
So Please help me on this.I have a expression like this...
In my case the color should be filled for the cell with name "Fields!task_name.Value" based on the values of "Fields!Day_Wise.Value " where we have the values for Daywise as S,M,T,W,T,F,S. So i need the background for the cell with name
task_name as Light Grey on Friday and Saturday, But we have the same name S for sunday also, which should come in different color.
=iif(Fields!Day_Wise.Value ="F","LightGrey",
IIF(PREVIOUS(Fields!Day_Wise.Value) ="F","LightGrey",
iif(Fields!task_name.Value="","White",
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iif(InStr(Fields!task_name.Value,"Red")>0,"Red",
iif(InStr(Fields!task_name.Value,"Purple")>0,"Purple",
iif(InStr(Fields!task_name.Value,"Green")>0,"Green",
iif(InStr(Fields!task_name.Value,"White")>0,"White",
iif(InStr(Fields!task_name.Value,"Cyan (Teal)")>0,"Teal",
iif(InStr(Fields!task_name.Value,"Olive")>0,"Olive",
iif(InStr(Fields!task_name.Value,"Blue")>0,"Blue",
iif(InStr(Fields!task_name.Value,"Light Blue (Aqua)")>0,"LightBlue",
iif(InStr(Fields!task_name.Value,"Yellow")>0,"Yellow","Black"
Thanks
AJ HameedHi AJ Hameed,
According to your description, you want to set the background color for the cells based on the values inside of cells and the values the column group. You want to set grey for cells on Friday and Saturday, set colors based on the task name on other weekdays.
Right?
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working in a matrix. Otherwise the task_name will overwrite the previous task_name (for numeric values, it will do sum calculation). So we suggest you change the values for weekdays in database. The expression you have posted was correct. It only has a small
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=IIf(Fields!Day_Wise.Value="Fri" or Fields!Day_Wise.Value="Sat","LightGrey",
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InStr(Fields!Task_name.Value,"Red")>0,"Red",
InStr(Fields!Task_name.Value,"Purple")>0,"Purple",
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Fields!Task_name.Value="","White",
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InStr(Fields!Task_name.Value,"Blue")>0,"Blue",
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InStr(Fields!Task_name.Value,"Null")>0,"Sienna",
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The result looks like below:
Reference:
Matrices (Report Builder and SSRS)
If you have any question, please feel free to ask.
Best Regards,
Simon Hou -
Exchange 2013 Two different Domains
hi guys
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i need to know if it possible to have two domains assign to the users over the exchange 2013
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domain1.com is working fine for users
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you mean i can configure user 1 to send with [email protected] and user2 with [email protected] ? on the same domain controller ?
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email address. on single exchange server. so this is possible
and create Domain user with different name just to log in to the AD but send emails with different email adres ?
Jatin: AD login will always be with the primary domain create when installing AD.
can i create two adress policies on one exchange and specify each one to each user?
yes, and then apply to a OU with one OU having users from company1 and others form company 2. you can also apply two policies to one user. just in case
can i create two accepterd domain ? or just one with two different format ?
Jatin: you can create two accepted domains, so your mail server will then start receiving email from other domains also. for email address login on OWA/ECP you can add one more UPN suffix under AD domain and trust. once this is done and logon changed in
AD users and computers then users can log in to owa with their OWN company domian ID and they dont have to use primary domain to log in to OWA or outlook
Mark as useful or answered if my replies helped you solving your query.
Thanks, Happiness Always
Jatin
Skype: jatider2jatin, Email: [email protected] -
APEX Application accessing data from two different databases
Hi All,
Currently as we all know that APEX Application resides in database and is connected to the schema of that database.
I want APEX Application to be running and accessing data from two different databases. Elaborating my question,
Currently, my APEX Production Application is connected with XXXX Schema of DB1 Database(Where APEX Resides). Now I want to add some pages into this APEX Application for REPORT Purpose, But I want to connect this REPORT APEX Pages to get data from Different Schema YYYY for Database DB2.
Is it possible to configure this scenario?
The reason for doing this is to avoid the REPORT related (adhoc queries) resource utilization effect on Production DB1 Database.
Thanks
Nil1. If you do the joining of two or more tables in DB1 then all data is pulled over to DB1 and then the join is executed: so more data over the databaselink and more work for DB1. Better keep the joining stuff where the data resides and just pull exactly that data over that you need.
2. Don't know about your different block sizes. Seems a nice question for one of the other forums (DBA or SQL).
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