Respect to the SLA
HI ALL, I HAVE SOME DOUBT I N THESE SCENARIOS. CAN ANYBODY EXPLAIN ME THESE POINTS SCENARIO WISE. .....
A) Handling tickets based on priorities and maintaining the Backlog with respect to the SLA
thanks,
satish
Dear Satish,
you have asked "Handling tickets based on priorities and maintaining the Backlog with respect to the SLA"
Are you asking about service level agreement.!!!
You have to solve the issues as per priority of the ticket.
Please post your question clearly such that we can answer it
if you have any concerns revert back the same
Amjath
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Or as something else to implement it?
My configuration for SLA monitor:
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type echo protocol ipIcmpEcho IP_GATEWAY_MAIN interface outside_cifra
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thank you for your answer :-)
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Here is the LogLine when i try to browse port 80 from outside (80.xxx.xxx.180:80) without VPN connection:
3
Nov 21 2011
18:29:56
77.xxx.xxx.99
59068
80.xxx.xxx.180
80
TCP access denied by ACL from 77.xxx.xxx.99/59068 to outside:80.xxx.xxx.180/80
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Counting rows respect to the last status assumed
Hi,
I'm analyzing dossier data in a PowerPivot table.
In particular, I've three tables: the Dossier table, the Calendar table (date, week, month, quarter, semester and year) and the Status table for dossier.
In a same day, a dossier can change his status more times (from created to active, from active to closed, and so on): so in the Dossier table I've more dossier occurences with a status date and a sequence column to replace the time. For a new date, the sequence
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Fe, for these dossier data:
Dossier id Status Status_Date Sequence
1 Created 11/02/2015 1
1 Active 11/02/2015 2
1 Closed 11/02/2015 3
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I've created this DAX measure:
LAST_DOSSIER_STATUS_NUMBER:=COUNTROWS(
FILTER( VALUES(Dossier[DOSSIER_ID]);
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It functions only if I select a date, but not if I select the month (february) or the year (2015).
I've tried to use FILTER and LASTDATE functions inside the CALCULATE( MAX(DOSSIER[SEQUENCE]) ; all(dossier[status_id]) ) expression but with no results.
Any helps for me, please? ThanksHi Imke,
for a specific day I could have three status change for a specific dossier, and so I could have three same occurence for a dossier: DISTINCTCOUNT(Dossier[DOSSIER_ID]) should return 1, but respect which status? If I should put the STATUS_ID on the rows of
a pivot table I could see 1 for the created status, 1 for the active status and 1 for the closed status. The goal is to show only 1 value for the closed status, that is the last status assumed for the specific dossier.
For the data posted next:
when I select 11/02/2015 as date I've the desired behaviour
but when I select 2015 as year I don't have the wanted behaviour (see dossier_id 1 and dossier_id 4):
The desired behaviour is to see for dossier_id 1 only status_id 4 and not status_id 2, for dossier_id 4 only status_id 4.
As row labels I've dossier_id and status_id, as filter I've a Time Hierarchy (date, month, year) built on a calendar table.
Thanks -
In EIC, how can we set the SLA of a subcategory to none SLA-related.
Hi Experts,
This is our current setup in EIC...
Category 0501 has an SLA of 8 hours. Subcategory 050101 has to be none SLA relevant. But if we put zero or blank to the SLA Target Value field, it will automatically have a due date defaulted to today. If we will not indicate 050101 on the configuration, it will have the 0501 SLA of 8 hours.
How can we set the 050101 SLA off?
The path: IMG --> Personnel Management --> Employee Interaction Center (EIC) --> Interaction Center Web-Client --> Application Functions --> Activity --> Service Level Agreement (SLA) --> Define SLV Properties
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@Harish, I already tried unchecking the checkbox of the Display field but the problem with this is, it will also apply for the rest of the categories. It should only be for this specific subcategory.
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Hi All,
I have created a form with 5 blocks (namely ENQACMHDR, ENQACMDTL, ENQACEHDR, ENQACEDTL, ENQACSPEC), where i have 8 push buttons (namely ENTER_QUERY, EXEC_QUERY, CLEAR, FIRST, NEXT, PREVIOUS, LAST & EXIT).
This form is created just for viewing purpose only. So after I execute, all the blocks have been blocked against insert & update.
I query on 2 fields that is 'ENQNO' and 'RATNG' (Both the fields belong to the block ENQACMDTL).
When I click on 'EXEC_QUERY' directly, all the data of all the years populates.
But the user wanted the data to be populated from only the present year and the previous year.
So , on 'WHERE Clause' of the property_palette of 'ENQACMDTL' block , I put in the following condition:
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PROPERTY PALETTE (ENQACMDTL block)
WHERE Clause
SUBSTR(ENQACMDTL.ENQNO, 1,4)=TO_CHAR( ADD_MONTHS(SYSDATE,-12) , 'YYYY') OR SUBSTR(ENQACMDTL.ENQNO, 1,4)=TO_CHAR(SYSDATE, 'YYYY')
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The problem is when i query on field 'RATNG' . 'RATNG' is a Text_item with Number of Items displayed=5. (5 rows)
The following are 2 columns of a Table (Name=ENQACMDTL) in Database.
ENQNO
RATNG
2013900054
500KC2
2013900047
800KC4
2013520018
750KC6
2012900037
1000KC2
2012520109
500KC2
2012140019
750KC6
2011540036
500KC2
2011100030
1000KC2
2006100007
90KD8
2006750014
750KC6
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500KC2
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I want details of only RATNG (500KC2) to be displayed, but only of the present year and the previous year, that is 2013900054, 2012520109 (ENQNO).
Other than 500KC2 RATNG, no other RATNG must be displayed.
The RATNG=500KC2 is also present for ENQNO=2011540036 , 2006900072. But I dont want these to be displayed.
I want only the data or details of the present year and the previous year to be displayed or populated with respect to the given RATNG.
Can You Help me or tell me what do i do for this?
Hope I'm clear with my question!!
If my question is not clear, let me know plz.
Thank You.
Oracle9i Enterprise Edition Release 9.2.0.1.0 - Production
Oracle forms 6i.On key-exeqry you have to program. Delete all other trigger codings for checking your condition.
It dint work on key-exeqry.
I tried key-exeqry on form trigger, block (enqacmdtl) and also on field(:enqacmdtl.enqno) , but none of them worked.
It did not display the message.
I have a 'PUSH-BUTTON:EXEC_QUERY.
For EXEC_QUERY, Trigger : WHEN_BUTTON_PRESSED;
I added the following code:
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raise form_trigger_failure;
else
execute_query;
end if;
It is working fine and the message is being displayed.
But again I have a new problem and that is;
On the field :enqacmdtl.enqno, when i enter the '2013%' and press 'EXEC_QUERY', it works fine.
but when i enter '2006%' and press 'EXEC_QUERY', it shows the following error
FRM-50016: Legal characters are 0-9 - +E. It does not display the message also.
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How do i solve this?
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Adobe Creative Suite 5.5 Premium,
Mac OX versions 10.7.5
processor 2.4 GHz Intel Core i7
Memory 4GB 1333 MHz DDR3
Here's what happened. I was trying to open a photo in Camera Raw from Adobe bridge and the entire system froze except for my mouse. I did a hard restart. After restarting if I tried to open any Adobe program it brought up the Service License Agreement/ Product Key. I agreed to the terms and service, the entered my key. after that the SLA kept looping back after I agreed. This is still happening. I uninstalled and reinstalled the Suite, but that did not fix the issue.Thanks Jeff. I performed all the steps and CS 5.5 is still not working. A pop-up comes that says - "Install" can't be opened. You should eject the disk image.
I then moved all the install files to my desktop and another pop up comes up that says - "Install" can't be opened. You should move it to the Trash.
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I was under the assumption that waveform charts in LabVIEW 6i atomaticly displayed wired data with respect to time in seconds. However, I noticed that my chart plots data with respect to the number of data points my VI has generated. Is there anyway to fix this so that the chart actually plots vs. time. I've attached VI. The CIN is to a Computerboards Inc, thermocouple. Any help would be appreciated.
Attachments:
tepTInScan.VI 73 KBIt appears that the chart is set to display relative time but since you don't have the acquisition in any kind of a loop, your relative time is pretty meaningless. You've got the dX of the chart set to be one, so yeah, at the beginning, the x scale numbers are going to be the same as the number of aquisitions until you've run it more than 60 times. At this point, you'll see the x scale show minutes and seconds. If you want absolute time for the x scale, look at the examples Real-Time Chart.vi or Variable-Time Chart XY.vi.
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Incident Management in CRM 7.0 - Stopping the SLA clock
Hi Gurus
We're implementing IT Service Desk on CRM 7.0.
In our process for logging Incidents, some of our Service Teams are not connected to the CRM system and we've decided to exclude them from the SLA processing.
Therefore when we assign the call to this Service Team, we want to stop the SLA clock for the current incident.
Is this possible and if so how do we make it work.
Many Thanks in advance
Regards
PandurangaHi Gurus
We're implementing IT Service Desk on CRM 7.0.
In our process for logging Incidents, some of our Service Teams are not connected to the CRM system and we've decided to exclude them from the SLA processing.
Therefore when we assign the call to this Service Team, we want to stop the SLA clock for the current incident.
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Synchronization with respect to the memory model
Hi
Can anyone give paste me a link (other than to the JLS itself) that describes the meaning of synchronization with respect to the memory model rather than simply as a means of mutual exclusion?
You read that without synchronization different threads can have inconsistent views of what should be the same data. The link below talks of this issue but says 'the causes of memory consistency errors are complex and beyond the scope of this tutorial.'
http://java.sun.com/docs/books/tutorial/essential/concurrency/memconsist.html
Many thanks
BruceThere are many articles and a few book chapters or
parts thereof that deal with the new memory model,
and of course some key websites. The primary website
is:
http://www.cs.umd.edu/~pugh/java/memoryModel/
Brian Goetz has written a number of articles on IBM's
DeveloperWorks, and of course this is covered in
great depth in "Java Concurrency in Practice" by
Goetz et al.
I also covered it in the threading chapter of "The
Java Programming Language, 4th edition". :)
A few key points:
- access to volatile long/double has always been
atomic (old JMM and Java 5 JMM), but remeber that
access means a simple read, or a simple write,
something like ++ is not atomic because it is a read
followed by a write
- don't think of this in terms of "caches" - that
will lead to the wrong reasoning. It isn't about
flushing caches or writing to main memory (that was
the old conceptual model that just gets people into
trouble because they keep trying to reconcile it with
how the hardware chaching works). The new memory
model is all about establishing happens-before
relations ships between writes and reads of a
variable, so that the value allowed to be returned
from a read is the most recent value that was
written.
I was under the belief that the previous MM was writen in the way that it was in order to allow flexibility in terms of instuction/read/write reordering, caching, synch block merging and any number of other things that may occur, such that vm's on various architectures could be written efficently.
Of course it could have been that vm writers on those various architectures took advantage of the slack nature of the spec to implement all of those non-standard interpretations of the spec :). Its definately a good thing that the spec has been redefined to make it clearer exactly what a java develper should expect.
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JSR-133 specification. Chapter 17 of the JLS 3e is
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How to stop the sla time of a service ticket
Hello Folks,
Is there a way to stop or pause the sla counting time of a service ticket?
I have a scenario, where I get a service ticket, and I have to stop the sla counting time, because I need a response from a third person, not involved at that time.
I´m using webclient, and my guess, is, there something realted to status, sla and actions, but not sure about.
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Answers will be rewarded.
thanks in advance,
Luiz DavidHi Luiz,
Status needs to be selected in the conditions. Follow the below steps
1. Select the actions in conditons
Goto Spro --> IMG --> CRM --> Action --> Actions in transactions --> Change actions and conditions --> Define conditions
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Greeting and respect to the APA team
Greeting and respect to the APA team
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