Response from apple re: connecting to MUSIC STORE

I got an email today from Apple apologising for my inconvience with my not being able to connect to the ITMS. They said there was an issue with the music store that has now been resovled and assured me I would have no more issues connecting to it, but alas, I have just tried and STILL same error message I have been getting for 3 weeks now!
Anyone else get this reply?

This is the actual email:
I'm sorry you ran into an error when you tried to use the Music Store. This error was caused by a temporary issue with the iTunes Music Store that should be
resolved now. Please check the Music Store again. All features should be working well.

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ITunes could not connect to Music Store

Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again.
I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
Thank you
Pentium 4 Windows XP
Pentium 4 Windows XP

Cannot buy book from iphoto or use itunes music store

I cannot get a book to print from iphoto or access itunes music store through my school network. My school has a PC network, I am the only teacher to use macs in my classroom. I can access the music store through XP on parallels so I know the network connection is good. I believe the problem is a network setting either on my macbook or in our server. Our Tech cannot identify the problem. I just updated all applications to the latest versions.

Seems a Firewall issue on the Mac, perhaps this...
http://docs.info.apple.com/article.html?artnum=107547
Check this for more possibilities...
http://docs.info.apple.com/article.html?artnum=106439
And if Reverse Engineering helps...
http://docs.info.apple.com/article.html?artnum=93396

Can no longer connect to music store

I'm not sure what happened. After I did a clean install of WinXP, I downloaded the latest version of iTunes and connected to music store and bought some music. I couldn't burn it onto a CD. I uninstalled everything, re-installed the original iTunes from the mini CD, and now it won't connect to the music library anymore.
Does anyone have any idea what the heck happened?
Please help,
Thanks
Nancy

Nancy, welcome to discussions! Since this is a connection issue with the store & not a problem with your mini, I would suggest you re-post in the iTunes for Windows forum, under the sub-section "using iTunes music store". There are a number of threads in that forum dealing with store connection issues.

I have over 40 itunes purchases all all play back fine. But my last purchase Ip Man2 keeps freezing on play back and I know it"s not y PC, get no helpful response from apple, what can I do to get a refund on that purchase or a better copy.

I have over 40 Itunes purchases and they all play back fine, But my last purchase Ip Man2 keeps freezing on play, I know it's not my PC because all my other itunes movies play fine, wasn't able to get a helpful response from APPLE, How can I get a refund on that purchase or a better copy.

I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/

AOL users who can't connect to music store, come here!!!!!!

I was searching for web accelerator threads, since I couldn't connect the music store, and then I typed in, "aol web accelerators," and I found a thread that could turn off my AOl accelerators, but I couldn't turn it off. But the poster helped me enough, how to connect to the itunes music store. Enough about how I found out how to connect, and just forget about what I said before and follow these steps, hopefully it works. Sign out of AOL, if you are online. Go under you START menu on your computer. Then go under ALL PROGRAMS, or PROGRAMS. Then go under AMERICAN ONLINE and from there click AOL SYSTEM INFOMATION. When that box comes up, at the top of the screen click UTILITIES and at the middle of that section it should say, AOL ADAPTER, and press REBUILD AOL ADAPTOR. Once you press that, another box will come up that says something and under it it says OK, so press OK. After that sign on to AOL untill AOL is completely connected to the internet. Then try and go into the music store.
It worked for me, so hopefully it'll work for you.
Thanks for reading.
Windows XP

Yeah It would be nice if the put ALL windows forums in one section and leave it out of the mac sections, or atleast split the ipod forums one for windows one for macs but ho well...
I know for iTUnes they have a windows only section, but then for some reason they dumped all windows topics in the iTUnes for mac section too. so Time to Time we get mac posters here and have to redirect them

Cannot Connect to Music Store Unknown Error -3221

Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

hi Cheryl!
"Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
http://docs.info.apple.com/article.html?artnum=300831
love, b

Itunes won't connect to Music Store.

FYI - Possible solution to Can't connect to network.
I had this problem and I uninstalled itunes and had an old copy laying around and I reinstalled the older version and then did the 'msconfig fix' (disable all services and then add a service one by one. It worked and I could connect to music store. Connected to the latest itunes version 6.0.something or other and I can now connect to music and Apple can now suck every loose penny I have.
p3.2ghz 512mb ram Windows XP Pro Never fast enough

This relates to an ongoing problem that Apple seems to be ignoring. I have been unable to make purchases for over a week now.

I've applied for my free copy of mountain lion but have received no response from apple. What do I do?

I haver received no response from apple. I applied 2 days ago.

I've been waiting since yesterday morning... Haven't heard a single thing. I called AppleCare and was told it would be up to 24 horus, which has well since passed.

ITunes Can't Connect to Music Store or Update Server

Hi.
Something is wrong with my internet settings and I don't know what it is. Certain programs are having trouble connecting to external sites, for example:
-iTunes won't connect to update server
-iTunes won't connect to music store
-Software Update can't connect to update server
-Gmail Notifier can't connect to mail server
I just got a new iPhone and can't configure the bloody thing - can someone please help me out?

Does any other PC/Mac experience this same issue?
If not then we at least know the issue is isolated to 1 machine having a particular issue.
But if it happens on Iphone and other machines then yes there is a network issue.
One simple thing you could do. Connect your PC directly into the cable modem see if services come back. If they do then something within the router is not working correctly.
At which point consult your router manufacture. Or even power cycle router for 5 min aka disconnect power, reconnect, reconnect to modem. And test connections again.

Connect to Music Store fro Authorization

Unable to connect to music store to authorize purchased songs to play

You have posted on the Windows forum, you might stand a better chance by posting this on the iTunes for Mac forum, assuming your sig is correct.

Connection to Music Store problem

After installing iTunes 6.0.1 on my iMag G5 I've problems to connect to Music Store (Italy). The most of times I cannot connect and the program do not show errors, other times there is a timeout error connection, when I connect the connection is very very slow. The connection to all other sites are quick as usual with my ADSL line.
I look in forum to solve the problem but found nothing useful.
Now I wait for iTunes patch or upgrade, may be I return to use LimeWire.

You have to follow the directions given in a number of the other posts about getting into MSConfig.
Go to the start menu, select Run and in the dialog box under Run type MSConfig.
This takes you to the config panel.
What I think is happening is that there are certain drivers loading in your system at start-up which are conflicting with the iTunes Music Store software.
In msconfig, on the general tab, select selective startup.
Go to Services and check the box that says "hide all microsoft services" this will give you a screen which shows only the third party start-up items. Uncheck all of the items and leave only the iPod Service box checked.
Then go to the start-up tab and uncheck everything. Then check QTTask and iTunes helper.
Restart your machine and check to see if you can connect to the Music store. If so you have turned off the conflicting process. You can go back in and add items 1 at time until you find you can't hook up to the music store - then you know what the conflict was. For me it was the D-Link utility.
All you are doing is trying to isolate the one start-up item thatt is causing the conflict.
This is a time-consuming process with start-up, reboot, shut down, etc. But it is worthwhile and at the end of it you have isolated the cause of the problem.
Good luck.

App testing phase: Push notifications are not getting delivered to certain devices (iphone 4S/ios7.0.4 and ios7.0.3 - Push never worked for these two devices for this app). Received OK responses from Apple PUSH services, but notifications not delivered

We are testing an app at work and Push notifications are not getting delivered to certain devices (iphone 4S/ios7.0.4 and ios7.0.3 - Push never worked for these two devices for this app). Received OK responses from Apple PUSH services, but notifications not delivered to these tow devices.
PUSH notification were delivered to some of the other iOS devices: (iPhone5 / iOS 6.1.4 and iPhone5 / iOS 7.0.3)

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

Response from Apple ?

Is there any response from apple regarding the new ibrick 4.0 update?
Would really like to know what, if anything they are planning to do.

I highly doubt the error rate is anywhere near 30%
There's nearly 100 million iPhone OS devices sold. Let's go conservative and say 5% of those are being updated, so 5 million updates. It's probably higher, but we'll go with that.
30% would would be 1.5 million bricked iPhones. Trust me, that would be big news. Apple would be even more slammed than they are and it'd be in USA Today, New York Times, etc. Kind of like how the pre-order overload was, when 600,000 preorders were taken in a day, and probably at least one million people tried.
Now, a more realistic, but still high failure rate is about 1%, which would be about 50,000 failed updates. I could buy that number, although it's probably still a bit higher than the true rate of failure, but it's at least in the right order of magnitude.
You're getting some heavy sample bias by looking at the Apple support forum. No company will ever get this process to be 100% failproof. Over millions of devices (with varying computers to back them and app/data configurations), there's no way to test all the possible permutations. Especially on a release to old hardware that's not getting the primary focus of Apple's attention.
I agree... Apple should've done this release better than they did, but let's not get ahead of ourselves and think this is a catastrophic meltdown, unless there's really numbers and proof to back up that bold of a claim.
This is fairly regular upgrade hiccups, probably slightly worse than Apple would've modeled internally, but not excessively so. On top of that, Apple will care a lot more about the 3GS upgrades over the 3G upgrades. There just aren't enough 3G units still under AppleCare to warrant the extra concern.

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

Response from apple re: connecting to MUSIC STORE

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