Response profile

Hi..
Can any one throw some light on Response Profile settings..in CRM SERVICE.....
Kindly add a scenario so that it would be better to understand the concept...
Regards,
sanjana

Dear Shalini,
                   I have a query for response and service profile.
I have made the following settings in customization:
1. Configured priority type with priorities assigned to it (1,2,3,4)
2. Assigned Priority type to Notification type.
3. Created response profile with hierarchy 1 and with following settings:
a)     Priority Tk Cat Type Tk Code    Code Interval Unit
             1             2                SM01      MKSF     30        MIN
             1             2                SM01      ONSI        1         HR
             1             2                SM01      TECO       4         HR
4. Defined Service Profile with service window of 24*7, i.e. from 00:00:00 to 08:00:00, 08:00:00 to 18:00:00, and 18:00:00 to 24:00:00
5. Attached above Response profile and Service window to Notification.
but now when I am creating notification of above notification type and selecting specific priority I am not getting Tasks which I mentioned above to that priority.
Kindly Suggest if I missed out something
Thanks and regards
Rajat

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<b>
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Hello, please ignore I've replied to the wrong posting.
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Message was edited by: Andrey Bondarev
Message was edited by: Andrey Bondarev

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