Responsible Group Assignment for Interaction Record

The Functional configuration team is trying to determine how to assign an interaction record to Responsible Group and not to an individual User. If anyone has any suggestions or experience with how the responsible group can work, it would be greatly appreciated.
Thanks

Hi pamela
Currently you have the parner function Interaction center agent in you Interaction record i.e why it is assigning it to the user.
Interaction Record of ICWC is nothing but a business activity in the CRM online system ,if you want the responsible group to be attached to the Interaction record ,please assign the partner function Responsible Group to the Partner determination procedure assigned to your business activity as stated by sridhar..
hope this resolves your Query
Cheers!!
Regards
Raj

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Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
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I created Z transaction for interaction record(transaction type 0010).But on UI instead of Z transaction,standard transaction is coming.Channel for Z transaction is maintained.
All settings given in best practice have been maintained.
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Hi,
have you assigned your business transaction profile to your business role?
transaction CRMC_UI_PROFILE.
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Maintain here your Z-Profile.
Kind regards
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Any body could you pls post me what exactly is the FM for Interaction record creation in CRM?
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Hi ,
Please refer to this link. Hope it helps.
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Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
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get transaction guid from crmd_orderadm_h.
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select * from crmd_srv_subject where guid_ref is in all guid's found above.
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regards,
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I want to add the standard button "CANCEL" for interaction records in ICWC interface. This button is enabled for the resto of transactions but not for the interaction record one. Do you have any idea?
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Hello,
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Kind regards,
Nicolas.
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I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
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2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
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Follow Up and task for Interaction Record

we have IC Web and need to create Follow up and Task as follow up task from the interaction record.
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Suki,
I was maybe a little bit too fast:-)
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Regards,
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While creating the interaction record , i am entering some text in the "Notes" textbox and other required details .
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Hi,
Thanks for the reply , it worked for me.
I want to know one thing that when i am reading that text data in the component ICCMP_BTTEXT , view TextView , Contextnode bttext method get_tdline .
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Attaching e-mails to the interaction record(Activity) via ERMS set up

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                 1. Activity (Interaction record) to be created automatically on receiving an email.
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Regards,
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Hello Lakshmana.P,
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Best regards,
John

Responsible Group Assignment for Interaction Record

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