Restart Hang

Hi forum,
My PC keeps hanging when I attempt to restart. It just hangs in the restart screen until eventually a power down is the only option (via power button).
After reading a few bits on the web and due to frustration I opted for a fresh install. I then updated all the drivers, software etc and everything seemed to be running ok but then the restart hang returned. I looked on the web again and came across someone who was having a similar issue.
Following the advice he/she was given I disabled my network adapter and this has resolved the restart hang but obviously this is far from a permanent fix. I was wondering if someone could point me in the right direction as to what is actually happening with my system.
Specs below:
HP Pavillion 15 Notebook PC
Windows 8.1 (64bit)
Intel(R) Core(TM) i3-4030U CPU @ 1.90 GHZ
RAM 8.00 GB
1TB Hard Disk
Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
Thank in advance
This question was solved.
View Solution.

@DaHustla ,
Hello and thank you for posting on the HP support forums. Here is what I want you to try.
Go back and do the full system recovery again.
HP PCs - Performing an HP system recovery (Windows 8)
Once you have completed this and are back to the out of box settings. Instead of running updates from the HP assistant. Go through to the Support site and download your full list of drivers for your system and save them to an external memory device.
HP Pavilion 15-p078sa Notebook PC (ENERGY STAR) - Software and Drivers
Take a look at the file name and date of each driver from the HP support site.
Now boot your system into safe mode.
HP PCs - Windows 8 Safe Mode
While in safe mode go into the device manager and check each of the drivers starting with the chipset.
This is the most important one.
If the chipset driver is not the same as the one on the Support site you may want to make a change.
If your chipset driver is older on the notebook than on the Support site. Go through the process of removing all your drivers. Again make sure you take note of all the other drivers that are installed.
File name and date.
In the process of removing your drivers while in safe mode you may be requested to uninstall then reboot after each one.
Remember to boot into safe mode each time.
Once all drivers are removed then boot into Windows normally.
Now you will install the drivers starting with the chipset driver first before anything else.
Again you may be requested to do a reboot between installs.
Once you have installed all your drivers then proceed to install any software you wish to install.
After you have installed your software then go an run the Windows Updates. Do not use the HP version at this point because you would have installed all updates that are concerned with drivers.
If the Windows Update shows any driver updates do not run them. The drivers may point to generic drivers from microsoft and may not work with the proprietary hardware of your notebook.
Once you have completed this and you still have the same issue you will need to contact HP phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how things go with this.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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