Restarted device locked by an unknown apple ID. please help
my ipad, after restarting the device, is showing that it's linked to an unknow apple ID (2***@qq.com).
the device it's unusefull and locked to this screen.
i can't do anything.
I bought my 83 year old mother an iPad 1.5 years ago and it has never left her house. It was purchased brand new from Harvey Norman, a large retail chain in Australia. It was NOT purchased online, was purchased in-store. Only she has ever used it (and myself to set it up for her).
Recently she had a problem with iMessage so I did a backup, updated the iOS and did a factory reset.
On restarting the unit, the Activation Screen says the unit is now locked to 5*****@qq.com. This is an email address I have NEVER used, it certainly was
not an email address I used to setup the iPad originally and now the iPad is a brick. Apple online customer service was of no help other than "you must
enter the Apple ID that is linked to the hardware ... or contact the owner of the current Apple ID to have it released." As this is impossible to do because the whole ID is not shown (masked by asterisks) it is encumbant of Apple to resolve the issue.
My belief is either one of 2 things...
1. this qq.com is a Chinese company (truth) and they manufacture knock off Apple products using the same Serial Number Scheme, so when they register an Apple product on iTunes, their account takes over the "ownership" of the device.
2. it's maybe possible that an app that was downloaded from the AppStore was acting like a Trojan to deliver serial number info to qq.com and was used to hijack the device.
Either way, Apple's product/database has been compromised and Apple need to get onto this ASAP.
It is interesting to see that so many people have had the same issue with the same domain name as the Apple ID (ie ******.qq.com) and APPLE IS DOING NOTHING ABOUT IT.
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Iphone locked to an unknown Apple Id
I bought an iPhone from a page and I can't get in contact with the person I bought it from. The phone is locked with an unknown Apple ID. Is there a way for me to find out the Apple ID so I can contact them and ask them to unsync the device? Or if this is a stolen phone, which by now I'm pretty sure it is, return it to the original owner?
soterodorville wrote:
Is there a way for me to find out the Apple ID so I can contact them
Nope.
soterodorville wrote:
I bought an iPhone from a page and I can't get in contact with the person I bought it from.
Then sorry to say you have lost your money.
Note:
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx
You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple. -
After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?
Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
Get help with iOS update and restore errors
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
<E-mail Edited by Host>You might try reading the entire help document you linked from:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
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My iPhone 4 wont turn on, It wont go passed the charging icon and then when I take the charger out it says it needs charge. Its not the charger as iv tried several and holding lock and home button doesnt work please help!!!!!
Hello there, Conorjl7.
The following Knowledge Base article provides some good, practical steps for troubleshooting issues with charging:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
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Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I bought a iPhone and I was able to log into my iCloud with no problem and when I tried to update it it kicked me out and now it's asking me for the old apple user please help what can I do...?
Contact the original owner, and ask them to remove the device from their icloud.
http://support.apple.com/kb/PH13695
HTH -
i buy new iphone but i have problem in my mobile. it's need activation and i dont no how to active its need sim activation but i take it from UK and my brother send me this phone in saudi arabia i am old coustomer of apple so please help me i am suck
If the phone is locked to a carrier then you will need the carrier to unlock it And only the carrier can do that.
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I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
i reset my apple password but i cannot recieved email on recovery email either on same email which i submit for apple id somebody hacked my apple id please help and worst thing i remembered security quitions but i cant remembered date of birth please help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased. -
I want to bring over music from my iTunes library on iMac to an ipod touch with another apple id. please help. Is this possible. In former versions of itunes this was posible. I can't find the solution is iTunes 11
Perhaps those apps require a newer version of iOS than is compatible with your iPod.
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HT5312 I do not remember the security answer apple ID.Please help.Thanks you!
I do not remember the security answer apple ID.Please help.Thanks you!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
Hi . im forget security questions in apple id please help me
im forget security questions in apple id please help me
See Here..
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
HT201263 i have iphone 3gs, after restoring my phone it shows only apple logo please help me
i have iphone 3gs, after restoring my phone it shows only apple logo please help me
See your other post on this Topic...
https://discussions.apple.com/message/22315227#22315227 -
device disabled after entering wrong passcode.
Please help me in getting this unlocked without lossing the data as the data is really important for meI think you should call via phone or perhaps take it to a phone store. I suggest taking your id, box packaging and other necessities such as the reciept of the phone being purchased.
Hope this helped
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