Restarts and Hangs on Surface Pro 3

Has anyone been experiencing a high number of restarts and hangs on the Surface Pro 3? Over the course of three days I have had 11 BSODs. I scanned the minidmp and it points to ntosknrl.exe. And the event log has the usual unhelpful
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
I am reading a lot about the wireless card issues on the SP3, wondering if maybe it is caused by this and an update might do the trick in the upcoming weeks. The restarts happen around the same time when the device wakes, and is not online..
Anyone else experiencing this?
Thank you

I guess I can see the logic behind that. I'm not sure exactly how Connected Standby would work when you are using a hypervisor. The one thing that is annoying is that the Surface Pro 3 (or maybe it's just a Windows 8.1 thing in general?) has a nasty bug
between hibernation and Wi-Fi. If you were connected to a wireless network and then go into hibernation, when you come out of it, it looks like it's still connected to the wireless network but you get no connectivity. I was able to work around this by creating
a scheduled task based on the alert that's generated from exiting hibernation (event that says exiting low powered state or something like that) that kicks off a Powershell script that uses netsh to find the connected network, disconnect from it and then reconnect
to it. It works pretty well but what a workaround to have to do just to conveniently exit hibernation and then automatically regain wireless connectivity!

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15-minute restarts and hanging finder

Help! I've been trying all the solutions I can find in these and other boards and so far nothing has worked.
Yesterday, while I had several applications open, I right-clicked on an image file to open it with Photoshop and my whole system froze (although the audio for a YouTube video kept playing in the background, even though the picture hung.) Now my system is taking approximately 15 minutes to restart and the finder is hanging for up to 5 or 10 minutes at a time for most mouse clicks.
I'm running 10.6.8 on a Mac Mini. A few days an Excel file corrupted which I think might have been the first sign that something was wrong. Every time I tried to click on the file the whole system would hang.
Here's what I've tried to so far:
Trashed Google Drive (by dragging the application into the trash)
Trashed com.apple.LaunchServices.plist
Trashed com.apple.finder.plist
Repaired permissions multiple times
Booted in safe mode (in which the finder would still hang)
Ran several functions in Spring Cleaning 10 - file checker, launch services rebuilder, permissions fixer, system cache cleaner
Ran a couple of terminal commands that I found in a discussion about freezing finders
The restart sequence goes like this:
Choose restart from menu
The "Are you sure" window comes up but the one minute timer is stalled and it takes several minutes to be able to click on "Restart"
All of the desktop goes away except the background image, which hangs for about two minutes.
There is a chime
The apple screen appears for approximately 2.5 minutes
A blank white screen appears for approximately 2 minutes
A blank blue screen appears for approximately 3 minutes
A blank black screen appears for approximately 2.5 minutes
Another blank blue screen appears for about 1.5 minutes
The desktop background shows up without icons for approximately 1 minute
The desktop icons appear but are not function for another 1.5 minutes or so.
I've tried everything I can think of and desperately need help! I've got a backup from a couple days ago, but my Mac Mini shipped without installation discs, so it's going to be a couple days before I can get a friends in the event that I need to reformat. I'd really like to not have to do that if possible.
Thanks in advance!!!
Leah

leahrc wrote:
my Mac Mini shipped without installation discs, so it's going to be a couple days before I can get a friends in the event that I need to reformat.
The (gray) discs that come with a Mac will only boot that type of Mac, and those built around the same time:
Unless your friend has the same model and build period, you need either a Retail Install disc (you can get one from the online Apple Store for $19.99) at http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard:
Or call AppleCare, give them your Mac's serial number, and they can send a replacement set of original discs (including iLife apps and the Apple Hardware Test for your Mac) for a nominal fee.

Trying to download and install Photoshop Elements and Premium on Surface Pro 3 from the link and receiving an error - anyone know of a resolution?

I have a Surface Pro 3 and just purchased the download link for Photoshop Elements (newest one) from Adobe. I've tried downloading several times and in 64 and 32 bit types, but have only made it as far as the install before receiving an error. Anyone else have this problem and know of a solution?

Hi Jeff -
I tried chatting with someone earlier today, but they ended the session (I think accidentally?) before it was resolved. My error is below. Now chat seems to be closed - although I thought it was open 24/7, so I can't try that again. This is the most frustrating support experience I've ever had. I just want to access and start using the products I purchased Friday. I would be so happy if someone would just help fix this. I am not computer inept, but cannot figure out why the download is failing.
The guy on chat that was helping me before getting cut off had me run a SCANNOW system scan, but that's where the session unexpectedly ended.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
ERROR: System check returned with error : 6

Problems with unexpected restarts and hanging.

My computer restarts itself when im am playing Battle Field 1942, could it be just that game that doesnt work. Midnight club works perfectly fine. Other application that works fine is when i'm rendiring films in Studio 8.10. also easydivx works.
It can also restart under windows xp pro when im do nothing at all.
Also when I did put the 1.8 bios my computer restarts it self all the time.
One
I have a friend who also has problems with neo2 mainbord. The computer hangs itself just after 30 seconds after start. He must restart the computer to get it to work.
Please help me
Ps. sorry for the bad english. :=)
I´m running an:
Processor: P4 PC800 2.6 GHz @ 2.6GHz
Mainbord: MSI neo2 LS
Memory: Twinmos 2x256 PC3200
Graphics: SPARKLE Geforce Titanium 4200 128MB
Harddrives: Samsung SV2044D /20 GB
Seagate ST380021 /80 GB
Maxtor 6Y160M0 (S-ATA) 160 GB
CD,DVD's: Plextor CD-R PX-W1210A
Nec DVD_RW ND-1300A
Others: one firewire card(undentifed)

Those are the amp specs on the box. It is a Enermax EG465P-VE, and it's a 460W, according to the label on the psu -- which is weird because i asked the guy at the store for a 430.
Here are my IRQs. As I mentioned, it works fine on games and what not, but occasionally it will reboot and XP will blame the video card. Could this have anything to do with the agp aperture? I have it set at 128mb, even though i have 512mb ram installed.
IRQ 0 System timer
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
IRQ 3 Communications Port (COM2)
IRQ 4 Communications Port (COM1)
IRQ 5 Intel(R) 82801EB SMBus Controller - 24D3
IRQ 5 Multimedia Audio Controller
IRQ 6 Standard floppy disk controller
IRQ 8 System CMOS/real time clock
IRQ 9 Microsoft ACPI-Compliant System
IRQ 9 Ethernet Controller
IRQ 12 PS/2 Compatible Mouse
IRQ 13 Numeric data processor
IRQ 14 Primary IDE Channel
IRQ 15 Secondary IDE Channel
IRQ 16 NVIDIA GeForce4 Ti 4200
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24D2
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24DE
IRQ 17 Creative SB Live! Value (WDM)
IRQ 18 Intel(R) 82801EB USB Universal Host Controller - 24D7
IRQ 19 Intel(R) 82801EB USB Universal Host Controller - 24D4
IRQ 19 Realtek RTL8029(AS) PCI Ethernet Adapter OK
IRQ 23 Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
Quote
Originally posted by NovJoe
wayned16,
The PSU will work out well.
Lotsafire,
Quote
I'm still having the same restarting problem with a 430W supply. The amps on it are 35A 35A 33A.
Are you joking or what, these rails are even more powerful than a 550watts PSU!!!
Post your IRQs here.

Mini 1030nr CMOS Checksum bad - Restarts and hangs

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I have an HP Mini 110 - 1040TU and has got the same checksum bad / F9/F10 key hang-up. Any run-around to get rid of these problems and make the mini work ? Thanks.

Database not Open, My system restarted and hanged

Hi All
I have installed Oracle 9i DBA in my company windows 2000 professional work station. I created a database , called TEST.
I can able to mount the database.
while in the OPEN state my system is hanged and rebooted automatically.
The RAM size is 256 MB. Sufficient space are avaialable.
Please guide me to solve this issue. Thanks for your support
Regards
A.Ananth

Hi,
Have you some error message into your alert.log file ?
Nicolas.

Iphone keep restart and hang at the same place

After I deleted all contents and settings from the RESET menu. My iphone cannot switch on.
I had tried reset by pressing On/Off button & Home button until the apple icon appears. But it does not show me the red slider bar however only shows me an image "apple icon with processing sign". That "apple icon with processing sign" keep restarting after 30 seconds.
Please help

hi, i did the reset all from the menu same as jassaj, but i did not like the process complete and turn it off,as i needed to use it, but then turns out it repeats the same reboot forever, please help!!!!!!!!!!!!
i also did the recovery mode a couple of times, but still doesnt work.
Message was edited by: fmlyhmb

MDT 2013 Fails to Format or Partition disk on Surface Pro 3

I have been trying to image a Surface Pro 3 using MDT 2013 and have been unable to get past the Format and Partition portion of the deployment. At first I would get an error that it was unable to format or partition the drive and then after that it
just reboots after trying for so long. I am able to image any other device with the same task sequence and have no issue just having an issue with the Surface Pro 3. Any help would be great.
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I am getting the error FAILURE (5210)
ZTI Error - Unhandled error returned by ZTIDISKPART: Object required (424)

I think our problem is also hardware failure although without re-imaging a working surface pro 3 I can't be sure.
I tried what imfusio suggested in this thread.
https://social.technet.microsoft.com/Forums/en-US/d31384bc-4e96-4a5b-a400-637bd6006d81/failure-5456-unable-to-determine-destination-disk-partition-and-or-drive-surface-pro-3?forum=mdt
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Object required (424)
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like the format is putting the disk offline. I'm going to try restore one of these surfaces, apply all firmware updates then re-image. If that doesn't work I'm out of ideas.

Surface Pro Firmware update

I would like to update our Surface Pro tablets with the latest firmware update that was released. We use WSUS in our environment and it seems as of now the only way to get this update is through Microsoft Update. Has anyone been able to update their surface
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For anyone else trying to do this. It is currently not possible to update firmware on the Surface Pro using System Center 2012 Configuration Manager plus Windows Intune. Also, it doesn't appear that there's a way to update firmware using Windows
Intune standalone either.
I learned that you can follow the Surface Pro - Enterprise Deployment Quick Start Guide.pdf that can be found with the Surface Pro driver and firmware pack.
http://www.microsoft.com/en-us/download/details.aspx?id=38826
You can also view the procedure in the guide here: http://blogs.technet.com/b/deploymentguys/archive/2013/05/16/deploying-drivers-and-firmware-to-surface-pro.aspx
Hope this helps somebody as this seems to be a grey area for many of us.
Dave

Bricked: Surface Pro Firmware Update

This is incredibly frustrating. We ordered 80 surfaces pros and I can't get any real support. I get transferred to consumer grade support who has absolutely no idea WTH they're talking about. I do not want to talk to someone
in India following a flowchart designed for consumers. 50 grand on tablets, and no support.
We need to deploy an image to these machines. It's my understanding that they can't PXE boot without a firmware update. I I manually applied the Firmware as per this blog:
https://blogs.technet.com/b/deploymentguys/archive/2013/05/16/deploying-drivers-and-firmware-to-surface-pro.aspx?Redirected=true
Now it's bricked. How can I manually apply this firmware update. I tried applying the update through windows update, then get errors from sysprep that it can't sysprep an updated system.

45 Minutes in, 4 different reps and departments. Not one knows what they're talking about. One of them even asked what product I was calling about after I said I was having issues with a Surface Pro.

Surface Pro 3 restarting after a series of blank screens!

Hi,
I installed the Windows 10 Technical Preview (Build 9926) on my Surface Pro 3. I was not a part of the Windows Insider Program before that. After installation, my Surface has not worked for more than five minutes after which it restarts. During the five
minutes the display keeps refreshing (becomes blank for like two seconds), the fan rotates at very high speeds and I am unable to do any work on it.
My Surface has an i7 configuration.
Any help will be appreciated. Thank you

Hi,
The below is the update information:
Surface Pro 3 update history
January 2015 updates
The following updates will be listed as “System Firmware Update – 15/01/2015” when you view your update history.
Surface Pro UEFI update (v3.11.450.0) adds support for updated HD Graphics Family driver.
HD Graphics Family driver update (v10.18.14.4029) enhances display stability and performance, improves user experience when using Miracast adapters. Improves compatibility with DisplayPort monitors and daisy chaining.
Wireless Network Controller and Bluetooth driver update (v15.68.3073.151) addresses connectivity issues while Hyper-V is enabled. Adds an advanced feature to control the 2.4Ghz and 5Ghz band preference.
Surface Home Button driver update (v2.0.1179.0) ensures compatibility with the Surface Hub app.
Microsoft Docking Station Audio Device driver update (v1.31.35.7) improves the user experience while using the Surface Pro 3 Docking Station so that sound is available when a speaker is not connected to the docking station.
Make sure you have installed the newly update, then check if issue insists.
Best regards
Michael Shao
TechNet Community Support

Problem push and hold on a Surface Pro tablet's touch screen

Hi,
I tried posting this before, but I can't find my origional post so I hope I'm not spamming accidentally.
I have a problem with my program on a Windows 8.1 Surface Pro tablet. I programmed a button to be 'push-and-hold', but when I touch the tablet nothing happens until I release my finger. This briefly controls the button. When I connect a USB mouse to the tablet, it responds normally; when I press the left mouse button: the button in my program goes down until I release the mouse button. I tried about every setting in the Touch section of the Windows control panel without any succes.
Does anyone have a suggestion?
Any help would be greatly appreciated.
Chris

Previous Post.
http://forums.ni.com/t5/LabVIEW/Press-and-hold-on-a-Surface-pro-touch-screen/m-p/2816346
If you clicked on your username and looked at your profile, you can see the messages you've created or replied to in the past.

Press and hold on a Surface pro touch screen

Hi,
I am having some problems with my Surface Pro, trying to control a relay 'press-and-hold'. When I connect a mouse to the Tablet, Windows registers the left mouse up and down events perfectly, allowing the user to control the relay exactly the way I intended, but when I use the touch screen with either the stylus pen or my finger it only seems to press the LabVIEW on release.
Does anyone have a solution for this problem?
Chris

Jeff-P wrote:
I just tested this on my touchscreen laptop and got a similar behavior. Windows doesn't seem to be registering the left click when you touch the screen until you release. My guess is that this is related to the press+hold for right click functionality on Windows. When I touch and hold for over a second, I get a right click, but when I touch and hold for a shorter time, I get a left click that only registers when I take my finger off. This is consistent with the way that the Windows UI handles touch as well (test the start button for an example).
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Jeff Peacock
Product Support Engineer | LabVIEW R&D | National Instruments | Certified LabVIEW Architect
Actually, this is expected behavior. Try clicking a button on any Windows app, then, while holding down the button, move off of it. The button does not register as pressed. This feature has saved me any number of times.
edit:
Or do you mean it doesn't even depress the button?
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

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Mo

Just install Lightroom on your Surface Pro, plug-in the external drive, and double-click the LR catalog file.

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Thanks and regards,
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Restarts and Hangs on Surface Pro 3

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