Restocking fee for faulty EXCHANGE?

lets say a unit is faulty to some degree and it is taken back as purchased with recipt to apple store for a replacement, not a return... is there a re-stocking fee?
thank you.

As a ln At&t rep i can tell you that we are not processing exchanges in the store for defective iphones. Apple has made it clear to us that all phone related problems are to be forwarded to the apple iphone service hotline or corporate apple stores. The 10% restocking fee for iphone exchanges would only apply if one opened the phone and then decided to exchange it for another make of phones. All service and iphone for iphone exchanges are handled by apple, per there directive.
Black Macbook Mac OS X (10.4.10) I LOVE MY iPHONE!!

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Restocking Fee for an exchange???

While I understand the need to charge a restocking fee for returns, I find it incredibly ridiculous that we are charged a restocking fee when it is an exchange for the same exact phone. My mother's phone was not working properly so she went to the verizon store to get it exchanged within 14 days as they mentioned, and the representative at our verizon wireless store charged my mother with the restocking fee in order to exchange her less-than-14-day old phone for another phone.
Then what she witnessed afterwards is disappointing. The phone that she had turned in was being wiped down carefully and put back into the box. Does that mean someone else will buy that phone as a "new" phone even though it was not working properly?
We almost feel as if we were scammed into getting a bad phone at first and then exchanged for a good phone afterwards.
Is this just an over-imaginative thought or does this seem highly possible for a company that will nickel and dime you at every thing possible.
This is upsetting as I've been with the company for a very long time and will have to consider other options when my contract ends soon.

Sounds like you were at a Verizon Wireless Authorized Premium Retailer and not a Verizon Wireless Corporate store. Retailers are owned and operated independently of Verizon Wireless. All of the inventory in those stores is paid for by the proprietor out of pocket. They have to sell it. They shouldn't get away with putting a returned phone, defective or not, into a box and reselling it to someone else but it does happen.
At a corporate store if you have a defective device (very rare but it happens) and it needs to be exchanged for the same exact phone within 14 days there is no fee.
There are a couple of ways you can tell the difference between the two types of stores. First, below the big Verizon Wireless logo it will say Authorized Premium Retailer or the name of another company. Most people miss this when walking into one of these locations. Second, usually the phones on display are fake or non-working models. Third, your receipt is usually printed on 8 1/2" x 11" paper and not on regular receipt paper. It's a shame but I would call VZW customer support and see what can be done. When you purchase at one of these locations you must take it back there within the first 14 days. It's the same as if you went to Best Buy. After the first 14 days these locations won't even help you and they will direct you to a corporate store anyway. In which case a defective device is replaced with a Certified Like New Replacement no matter where it was originally purchased.

Restocking fee for exchange

Hello all, had a question regarding exchanging my 16GB iPhone for 32GB iphone and needed clairificaiton. I made a mistake and bought a 16GB iphone and now want to get the 32GB will Verizon charge me a restocking fee if I wanted to exchange? I did read some where that apple was getting rid of the 10% restocking fee but not sure if it applies to verizon and my scenario.
Any input would be helpful.
Thanks

if you bought it from verizon then it's $35...if you bought it from apple then it's up to their policy. they now have to sell it used, which is why they charge the restock fee.

15 % restocking fee for my customized but undelivered laptop

Hello, everyone. i am an international student. Last Monday, I customized a satellite laptop and it is scheduled to arrive at my house next week. Yet, I changed my mind and today called customer service to cancel my order.
Surprisingly, Toshiba says that my ordered but not yet delivered laptops is subject to a 15% restocking fee. If at all, I think that at least I need to pay less for a restocking fee when I canceled my order before shipping.
Could you give me any tips on how I get the laptop returned without paying the restocking fee? Again, I have not gotten it yet. For an international student like me, $500 is big money. I need your help.

Try going to http://expresslane.apple.com to get directly in touch with the iTunes people. They will have access to your account and maybe can help you out.

Bank Account getting charged Fee for Money Exchang...

Hi i created the skype account when I was like 16 probably when I thought Luxumbourg was like the coolest country so I may have told SKype I was from Luxumbourg. Now that i acctually have a bank accont attached to it I get monetary exchange fees for converting from or to luxumbourg. Can some one please look into this.

Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid

Best buys restocking fee on exchanges

Would anyone happen to know if Best Buys will charge me a restocking fee if I exchange my macbook pro 13' for an air ? I would be paying two hundred dollars more for the air and everything is neatly packed back in the box...... but I'm also about four days past my return date!! I really love the mac pro, but it is a bit heavy to carry around if I should decide to return back to college.....also the glare on the screen is causing great eye strain(aging eyes) and I understand that the glare on the AIR screen is very little glare! ....Also, it is a bad feeling to hear that a new line of pro's could be coming soon and that they could be light weight like the air!! but on the other hand I do realize that the pro can be updated in the years to come and the air can't.... but still I hate the fact that a 100lbs woman got stuck with one of the heavy 13' laptops around ..compared to all the other 13' laptops out there!! I get the feeling that the pro was on sale because new ones might be coming in soon! I realize that I can't keep up with changing Apple, but just wish to make the right choice, because I wish to keep it a long time. Any thoughts would be helpful or how I could exchange it at best buys??

call Best Buy. This forum is not for questions about Best Buys policies.

Does Apple still waive the restocking fee of iphone 4??

I bought my iPhone4 3 days ago and had to get an exchange because of a faulty on my iPhone. However, they gave me a refurbished one. I don't want to take this, so that I want to get a refund and buy a new one.
I remember Apple had waived the restocking fee, but I don't know they still keep that policy.
Does anyone know about it? If it sill applies, when are they going to change the policy?

An exchange under warranty is called a service unit and is provided in a plain box with the iPhone only regardless if new or refurbished and there should be no way to tell the difference. An exchange under warranty includes the iPhone only since all other package contents included with the retail sales box do not need to be exchanged.
I believe the restocking fee for the iPhone 4 continues to be waived due to the unwarranted hysteria over the antenna, but this is for someone returning the iPhone for payment credit and not purchasing another because they are unhappy with it and want a different make and model.

Restocking Fee on a Full Price Defective S3? See ya VZW

I broke the screen on my RAZR which has left me without a phone. I'm paying for service that I can't use... but my main concern?? How can any company justify charging their customers a restocking fee for a defective device return? You're not restocking it... you are going to refurbish it. I've been with these clowns for almost a decade and how do they repay me? By telling me that if I want to keep my unlimited data I have to pay full price for a phone. If the phone I get is damaged, I have to pay them to take it back. If I want to upgrade with their subsidies then I have to pay an extra $20 more for a data package that only allows me 8gb. Not cool Verizon.. Sprint sucks in Denver, T-Mobile is iffy... but at this point, I'll take a prepaid gas station flip phone if it means not having to feel trapped and unappreciated. Thanks for nothing Verizon... I'll be glad to see the day that you are filing for bankruptcy.

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

ATT restocking fee - waived after press conference ??

I bought two iPhone 4s recently from AT&T and both had death grip issues. I immediately went back to the store in order to return them (hearing that Apple had waived its restocking fee and was giving a full refund). Once there, I was very surprised to hear that AT&T was still charging a 10% restocking fee. I could not argue my way out of it.
As I felt it unfair to lose any money over a faulty product, I then convinced myself to hold on to the phones and wait for the "software fix" and the press conference.
Now that Apple has admitted to a problem with the iPhone 4, does anyone know if AT&T is waiving its restocking fee for those of us who want to return it??
Thanks

Only AT&T can answer your question for sure. Did you phone AT&T customer service to ask them? I assume you checked online to see if there was notice of policy change from AT&T (I just checked and saw no such notice).
If you are asking for experience of others - I can say that I returned my iP4 to AT&T this week and was charged the restocking fee (after my best effort to have it waived based on it being an Apple product and Apple's policy to waive)

Restocking fee??

Is there one or not? I got a restock fee for $29

iPhone Return Policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 30 days of purchase for a full refund. Please visit online Order Status or call 1-800-676-2775 to request a return. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
I'd call them. I returned mine to apple.com last week and they put the reason as 'changed mind' instead of what I really reported with the proximity sensor issue. I haven't received my refund yet.

Target iPad restocking fee

HI, I was wondering what the restocking fee for an unopened iPad would be at Target, within the returning policy days. Some places say 15% but I don't see anything on Target's website about it. Does

I returned an unopened iPad 16gb at Target because I wanted the slate color, not the white. There was no restocking fee.

10% Restocking Fee Question

Is the 10% Restocking fee for iPhone 4 going to be taken from the $799 the full price of the phone or the subsidized price of $499 in my case because I had an early upgrade?
Thanks.

It will be taken from the price you paid. If you paid a subsidized price you will pay the restocking fee towards that subsidized price. Also it is 15% not 10%. At least that is what I was told at my store.

Can I exchange for new if I pay restock fee?

Sorry to cross post, but not getting answers in the other forum
My wife and I bought new iPhones 3Gs on monday to replace our originals.
I have had nothing but troubles.
The first unit, the hold button broke and retreated into the shell - they exchanged it.
The second unit, the screen is WAY too yellow, ever after the update. Also, I have not been receiving calls. I went to genius and talked to AT&T, they say everything is working fine. Missing calls is not happening while in the stores. Keep saying let us know if I keep having issues, etc. I think the phone is a lemon, my wife's 3G phone is perfect.
I work as a freelancer and my phone is my lifeline...I need a fix.
If i go back to the Apple store, and pay the restocking fee, can I just exchange for a brand new phone? The 30 bucks is worth potentially solving this problem.

Even if someone were to give you an answer to this, The Apple Store would have to agree in order for it to actually happen.
It's probably best to give the Apple Store a call.
Hopefully someone has actually tried this and can give you an actual answer, but barring that you'll have to ask Apple.
Sorry. Hope you get an answer.

I purchased an iPhone 5S using my EDGE upgrade on September 5, but would like to exchange it for an iPhone 6 within the 14 day period. Other than having to pay the $35 restocking fee, will I have any problems doing so? Thanks

I purchased an iPhone 5S using my EDGE upgrade on September 5, but would like to exchange it for an iPhone 6 within the 14 day period. Other than having to pay the $35 restocking fee, will I have any problems doing so? Thanks

Good evening udflyers! You should not have any problem returning/exchanging your current within 14 days http://bit.ly/IeiJI of purchase. However, you may have to preorder the device you want as it is not currently available and preorder start on 9/12/14 at 12:01am, PST. Please process your return/exchange thru the same channel as your original purchase.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Cutoff date for tading/exchanging your recently purchased 3G for 3Gs...

Just a heads up. I spoke with an AT&T sales rep at a corporate store and he showed me documentation from AT&T that stated that you may exchange your 3G if it was purchased from May 9, 2009 forward for just the restocking fee. I count myself lucky as I purchased my 3G on the 10th.
I did some digging and found that the cutoff date for exchange of the original iPhone to the 3G was from May 27th. The 3G was then released on July 11th. This accounts for 45 days, yet the May 9th date given for the 3Gs exchange and it's actual release (June 19th) is 41 days. Kind of strange. Anyone else get this same info??
Please post as many people would love to be informed.
Thanks everyone!

Lastson: You are lucky that you bought yours after the cutoff date, I received mine s a gift on the 7th and it was purchased that day too. We just spent a very long time on the phone with ATT asking them what could be done about this to no avail. If it had been extended the 45 days like last year, it would be no problem.
Also, we had heard the rumors that a new phone was to be released this summer and would have waited until it was released to purchase it, but the clerk at the ATT store told us there would be no new iphone, just the OS update. So here I am stuck with this phone because of TWO days. Thanks for being inconsistent apple.

Restocking fee for faulty EXCHANGE?

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