Restoration/Sync Problems

I've been having major troubles with my iPod 5th gen.
When I moved my library from my PC to my Macbook, I restored my iPod, so there is nothing on it now.
First, as I tried to sync it on my Macbook, the message "this iPod could not be synced because the disk cannot be read from or written to" came up. Then I tried to restore it, but I keep getting a message that says "this iPod could not be restored because it could not be unmounted".
I keep going through this process over and over, and nothing seems to work.
HELP!

I just switched from PC to a Macbook too. I am having a different problem with my iPod and I have never seen your problem before but I do know that your issue is with the way your mac is trying to access your iPod. If you haven't reset your iPod (enter and Menu buttons) you might try that first, then let your iPod completely run out of battery and let it sit dead for a day or two. Then update iTunes and hook your iPod up again. If that doesn't work, take it to the Apple store and make them fix it.

Similar Messages

I have set up my new iPad 2 on my windowsn 7 computer, but experienced syncing problems from the start. It seems that it doesn't recognize the iPad, although it appears in iTunes.It only gives set up as new or restore options.

I have set up my new iPad 2 on my computer (Windows 7), but experienced syncing problems from the start. It seems that although my iPad is regognized in iTunes as it appears there, it only gives met the options to set up as a new iPad or restore from the backup, no synching options. What do I do?

File>Devices>Transfer Purchases will transfer the itunes purchases to your ocmputer.
You should sync your ipod to your computer regularly.

New Ipod Classic syncing problems, restoring problems

Hello,
Just got my 80gb Ipod Classic yesterday, and have had syncing problems, and now Itunes does not recognize it at all.
I'm using the latest version of Itunes (7.6.2.9)
Ipod Firmware 1.1.2 (or whatever the newest is)
Windows XP Pro
I'm a long-time user of a 5g 30gb Ipod and never have had issues like this. I am syncing to the same Itunes library as my old Ipod. Connecting my new Ipod Classic, I updated the firmware, and tried to sync. Halfway through the sync, I got an error. I disconnected the ipod and reset it. I tried syncing again, and again it would hang at some point, had to disconnect, and then it said my ipod had no music, but with 60gb free only. So obviously a database problem on the ipod and some mp3 files that my new ipod classic didn't like (though my old 5g ipod has no problem with this library).
Next, I connected and did a Restore.
I removed the culprit mp3 files from Itunes Library, attempted to sync again. Again, it would freeze at some point during sync. Had to disconnect Ipod while Itunes was frozen. Again, Ipod says has no music but with only about 60gb free.
So Ipod is corrupted again. The problem is when I connect it to my PC, Itunes no longer recognizes it, so I can't do a Restore. What do I do?

Just wanted to post my results, for future users benefit:
Putting my Ipod into Disk Mode, connected to computer, Itunes recognized it, performed a Restore.
Still had syncing/freezing issues.
Decided that my Itunes library database was corrupted. Went into My Documents > My Music, and deleted the Itunes Folder, except for the containing Artwork Folder.
Have been rebuilding my Library from scratch since, and have had no syncing problems yet again.
Only problem is that in the outermost Podcast menu, it is always empty. The only conveninent way to access my Podcasts is to make a playlist and put them all in it.

Owning 2 iphones with one Apple account has = Sync Problems.

Owning 2 iphones with one Apple account has = Sync Problems. iTunes is thinking my old iphone 4 is the same phone as my iphone 5C. When I plugged in my iphone 5C it auto synced my 5C to iTunes and it wiped my 5C and restored it to the same content as is on my iPhone 4. This is a big problem since my 5 year old has been using the iPhone 4. It's all Mickey Mouse and Backyardigans. (Total photo/app/contacts loss)
I was able to update the 5C and restore from a 3 month old backup that is actually the content from the 5C but now when I plug in my 5C it wants to "setup as new phone" or "restore from backup" What's going on? I'm afraid to choose either option.
How can I get iTunes to see these devices as 2 and not one?
Can I use my Apple ID on both phones still or is this the problem?

They were both displaying the same name in iTunes. I changed the name of the iPhone 4 before the 5C was plugged in but it still went ahead with syncing it to the 4's data.

When syncing iPod the PC lost power. once power restored synced iPod but the sleeve detail has been blanked. Also when syncing a 'miss-match' message is reported on iTunes. how do I get the sleeve detail back onto iPod?

When syncing iPod the PC lost power. once power restored synced iPod but the sleeve detail has been blanked. Also when syncing a 'miss-match' message is reported on iTunes. how do I get the sleeve detail back onto iPod?

http://ww2.cs.fsu.edu/~rosentha/linux/2.6.26.5/docs/DocBook/libata/ch07.html#excatATAbusErr wrote:
ATA bus error means that data corruption occurred during transmission over ATA bus (SATA or PATA). This type of errors can be indicated by
ICRC or ABRT error as described in the section called “ATA/ATAPI device error (non-NCQ / non-CHECK CONDITION)”.
Controller-specific error completion with error information indicating transmission error.
On some controllers, command timeout. In this case, there may be a mechanism to determine that the timeout is due to transmission error.
Unknown/random errors, timeouts and all sorts of weirdities.
As described above, transmission errors can cause wide variety of symptoms ranging from device ICRC error to random device lockup, and, for many cases, there is no way to tell if an error condition is due to transmission error or not; therefore, it's necessary to employ some kind of heuristic when dealing with errors and timeouts. For example, encountering repetitive ABRT errors for known supported command is likely to indicate ATA bus error.
Once it's determined that ATA bus errors have possibly occurred, lowering ATA bus transmission speed is one of actions which may alleviate the problem.
I'd also add; make sure you have good backups when ATA errors are frequent

ITunes 11.1.3.8 sync problem problem

     So I updated my itunes yesterday, but ever since I did that, when I sync my phone it gets a really weird name instead of my actual one (which is Marcos's iPhone) My iPhone is an iPhone 4 and its updated to the latest software..
     Then, when I actually go into the phone screen, it changes to this:
     Also, when I insert songs into my phone now, despite them being totally fine and playable on my itunes iphone page, on my actual iphone they dont and are stuck with a stop button forever there, like for Paper Planes
Does anyone know a solution to this? I'm really lost on what to do

This is a pretty common problem that Apple refuses to admit they have. This is how I finally got my 4s up and syncing.
After days of getting frustrated I finally found a solution: Don't use itunes to sync music. After going through pages of possible solutions (restores, syncing albums one at a time, removing all music, deactivating accounts, making a call while syncing and various other things) as well as trying to contact apple support (Which was a joke--They wanted to charge me $19.00 to get help for a problem with their software), I change my Google search terms to "how to sync music without itunes" and I found a program called CopyTrans Manager for free. It only took me a few minutes to add the new tracks to my iphone. It automatically organizes it the same way itunes would and you have the option to make your own playlists. Best of all it synced the first try! Itunes is now dead to me. Now I just have to figure out what I'm going to do with all the free time I have since I'm not going to be spending hours banging my head at my computer ready to throw my phone out the window.

Sync problem - earlier today I updated both iTunes and my iPod Touch. Since then, I have tried syncing the two. The iPod Touch claims that there is no music on the iPod, however, when I connect it to my computer it says my full library is on there.

Sync problem - earlier today I updated both iTunes and my iPod Touch. Since then, I have tried syncing the two. The iPod Touch claims that there is no music on the iPod, however, when I connect it to my computer it says my full library is on there. At present, I am unable to listen to songs on the iPod when not connected to the computer. What can I do to fix this?
Thanks for any help!

- Have you reset your iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next would be to backup your iPod and then restore you iPod from backup via iTunes.

2014 Sync problems on iPod classic / Please help!! 2014

Hello community!
I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
First some specs on my device...
iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
iPod software version: 1.1.2 (up to date according to iTunes)
Formatted for Windows
Syncing to Dell Inspiron with Windows 7
iTunes updated to current version (11.4)
I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
1.) Updated iTunes to version 11.4 and checked for further updates
2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
3.) Performed an iPod restore within iTunes
4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
5.) Selected 'Music' sync and the option for 'Entire music library'
6.) UNCHECKED 'Include music videos'
7.) Reconfigured settings as they were before and made slight changes..
     a.) Checked 'Open iTunes when this iPod is connected'
     b.) Checked 'Sync only checked songs and videos'
     c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
     d.) Unchecked 'Manually manage music and videos'
     e.) Unchecked 'Enable disk use'
8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
All of which I had done EXCEPT for running a diagnostics test..
Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
Device Connectivity Test:
Support services:
     'iPod support service is running.' Status: GREEN
     'iTunes Helper is running.' Status: GREEN
     'Apple Mobile Device is running.' Status: GREEN
Ports:
     'USB ports verified.' Status: GREEN
     'No FireWire (IEEE 1394) ports found.' Status: GREEN
     'iPod found.' Status GREEN
ALL TESTS PASSED
Device Sync Tests
Results:
     No iPod touch, iPhone, or iPad found. Status: RED
ONE OR MORE TESTS FAILED
I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
Also, I have diagnostics test results saved on my desktop and available to post if required!
Thank you for any and all help!
-Chris

!UPDATE!
I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
Here is what I did:
1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
5.) Checked 'Enable disk use'
6.) Ran a SUCCESSFUL sync!
I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
Thanks again
-Chris

Ipod classic 120GB sync problems

Whenever I try to sync my new iPod Classic 120GB with iTunes 8.1, it shows that it is transferring all the tracks, but when it is done, only a handful are transferred to the iPod. No error messages pop up, but when I sync it with an older version of iTunes, it seems to work just fine. The firmware on the iPod is already up-to-date and I've even done a restore, what can possibly be wrong which is causing the sync problems with iTune 8.1?

I have got the same problem, everything up-to-date. iTunes has about 80 gB of music, but synchronisation results in only 30 gB of music on my iPod. Apple's helpdesk first advised to reset the iPod: that meant another 24 hours of downloading, but the final result was even worse than the first time. Then they tried to convince me that my iTunes tracks perhaps were corrupt. But manually I can download every album. Finally they recommended to use manual synchronisation, that in fact means that the automatic sync option is no longer available! I cannot understand that Apple support is not aware of the problem and cannot properly fix it. Also after first contact by telephone there seems to be no possibility to complain by e-mail about the recommended "solution."

Syncing Problems - Worried about losing all my data

Wife and I each have an iphone 3GS running latest version of iTunes in 10.5.8. Never had syncing problems previously. We haven't synced for a month. Tonight, I plug my wife's in and it asks to update software. I proceed and then after it tries, it says there was a problem updating software. I don't have time to problem shoot, so I sync hers and then plug mine in.
When I plug mine in, instead of recognizing my phone and all its content, it says an iphone has previously been synced with this computer and asks if I want to restore from back up or format (not the word they use, but can't remember) it as a new iphone. So, if I format it, I lose all my info and if I restore from a back up, I lose all the calendar entries I've made and applications I've purchased since the last sync which was a month ago.
Why is it not recognizing my phone as current? What can I do?
I tried resetting the phone. I don't want to do anything else that's going to make me lose all my updates from the past month. Please help!
Thanks!

If there is any data left on the phone you didn't back up on your mac, try to do a manual backup. Disable autosync in itunes, connect your phone, right click on it in the device list and choose "Backup"
See what the backup contains here: http://support.apple.com/kb/HT1766
Transfer your purchases the same way.
If your phone is not recognized, try to connect in recovery mode: http://support.apple.com/kb/HT1808

IPad syncing problem - HELP!

iPad sync problem - HELP! I keep getting this message "...cannot be synced because there is not enough free space to hold all of the items in the iTunes library (additional ...space needed)" and yet I seem to have plenty of space on the iPad. This just started today. I even tried deleting some things to make even more room, but it didn't help. Any ideas???
I was thinking of restoring, but I've never done it... should I?
thank you!

Hello florafromnv,
Welcome to Apple Support Communities.
The following article addresses how to resolve the issues related to this message:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503
Regards,
Jeff D.

Sync Problem with iPod Touch and Apple TV relating to iPhoto

I have recently recovered from a crash and has to restore everything from my time machine.
I have an iPod touch that syncs with my itunes and therefore with my iPhoto.
Same thing with my Apple TV syncing via itunes with my iPhoto.
After the restore. I have this message:" itunes cannot sync photos to the Apple TV because of a problem on your computer. You do not have enough access privileges for this operation.
Previously I got the same message when syncing iPod touch with iPhoto. Then I opened iPhoto package content and remove the iPod Photo cache. that solves my iPod touch sync problem.
How can I sync with Apple TV again?

I believe you need to reset the Sync services data. Assuming your data on the Mac is correct (or correctable), try this:
1. If it is easy enough to do, clean up iCal. There are AppleScripts and other tools on the Internet to do this.
2. Save a copy of you calendar. Just in case. (File, Back up iCal...)
3. Exit iCal.
4. Start iSync.
5. Preferences, Reset Sync History. (If it is greyed out, wait a few minutes.)
6. Quit iSync.
7. Start iTunes and plug in your iPod.
8. Select your iPod and go to the Info tab.
9. Make sure you have the correct Calendars selected. At the bottom, under Advanced, under Replace information on this iPod, select Calendars.
10. Sync.
That should do it.
Normally, the fiddling with iSync should clear things up, so you can try just that, and syncing, but since your have a messed up situation, I'd go through all these steps once.
-fred

Syncing problems won't go away

I have an annoying problem with my new computer. Whenever I want to add songs that I purchased from itunes to my ipod and connect it to my laptop, it requests I choose to erase and sync or to add my ipod songs to my library, either way it's a disaster. And it goes through all of my 700 songs just to add my few purchased ones. Which still doesn't always work. Trying to upload cd songs onto my ipod is a nightmare too.
I am sick of this, I have been dealing with missing music (My library is totally empty) and this syncing problem from the moment I got this laptop.
PLEASE PLEASE PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

I've been trying to syncronize my Ipod with some new music uploaded into itunes and it keeps prompting me with the same message "attempting to copy to the disk "VICTOR JAV" failed. An unknown error occurred (-69).
Is there something else that i need to do? I tried to restore the company settings but its not working either. Could you please provide me with a solution since it is kind of frustrating.
On the other hand, How can i upload movies into my iPod? never been able to do this.

Sync problems with new 4.3 update

I have just updated my iPhone 3gs and now I have sync problems with itunes. Eveytime I try and sync my playlist or any music to the iPhone it end up with a spinning beach ball after a couple of tracks.
Has anyone else had this problem?
I have reset my iPhone a few times now since the update but it doesn't resolve the matter.
Please help.
Kind Regards
Alan

Sorted this myself eventually. just factory restored my iPhone via iTunes. working now!

Sync Problems with cell 5220 Xpress Music and abno...

Hello Ovi Team,
I have recently noticed that there is a bug to be fixed on OVI tool/Application which you have brought out. i m facing few problems which i would like to mention here and also would like to know the solution for the same asap.
Whenever i sync my cell (5220 Xpress Music) contacts with ovi suite, i have alwys noticed that the cell phone behaves abnormally and there are few blank messages created within the cell phone after each sync is done, i really dont know how this is been happening. but each time i sync with OVI suite i have this blank msgs created in my INBOX / Sent Messages / anywhere in Messages directory. i have to restore the factory settings everytime i sync with Ovi to get rid of this blank messages or abnoramal behaviour problem of my cell. this problem had not been there while i was using Nokia PC Suite.
[URL=http://img121.imageshack.us/i/syncproblem.jpg/][IMG]http://img121.imageshack.us/img121/3817/syncproblem.jpg[/IMG][/URL]
http://img121.imageshack.us/img121/3817/syncproblem.jpg
http://tinypic.com/r/14aha8g/7
http://i55.tinypic.com/14aha8g.jpg
And also few times i have noticed that my cell behaves abnoramlly after sync either gets hanged up or restarts automatically something or the other goes wrong. 1st i thought might be there is some virus or trojan on my system doing this with my cell. but checked it completely with my System and the cell phone. i dint find any of the suspicious things running anywhere.
And i request Ovi team to look upon this bug issue and resolve this asap. and i also request you to reply me with a suitable resolution for this issue. if you need any more info or anything related to this issue. post me back would be happy to help you.
Attachments:
Sync Problem.jpg ‏98 KB

Could you please provide more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information )
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Restoration/Sync Problems

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